Upon entering the store, two reps were working behind the counter. Noah, the manager, was on his laptop. Doordash arrived for an order at the counter which Noah dismissed with, "It's only Doordash." when one of his employee's asked if he could help with the person at the counter. As I was ordering my meat, the employee asked Noah if any Roast Beef was prepared for use. He one word answered her, "no." while continuing on his laptop with whatever he was doing. This is the second time that I've experience a lack of meat available due to the new freshly sliced meat options. I ordered chicken bacon reluctantly. As soon as my sub gets in the toaster, Noah got up from the laptop then began to slice roast beef. While getting ready to pay, I asked the employee if Noah was a store manager or general manager. She stated store but that she thought contact info for general manager may be on the receipt. Noah turns around and asked what the problem was. I let him know that I felt he wasn't effectively communicating with his employees as it would have took two seconds to let them know he would prepare it soon. I could have let someone go in front of me. He says, "well the general manager will tell you the same thing that I will." I told him, "I'm not trying to communicate with you about it when my grievance is towards how you interact with your staff." He says, "well your sub is paid." I told him I would like to pay for my own sub. He refused to allow payment so I left the sub on the counter. I asked if there was any way to contact a higher up for complaint whether it is email or some other method. He said, "She won't let me give out her contact info but we are privately owned so there is no one else to complain to but me." I don't think it's right that there is no one to complain to if there is a problem with store management as it takes away accountability for management. Noah was on the phone, I presume discussing our interaction with his higher up, before I had left the parking lot. I wish he would have had the same energy in resolving this. He could have easily said, "I was on the laptop and didn't realize she needed the meats. Sorry about that." or anything of the nature to deescalate the situation. I also feel that he probably felt by refusing to allow me to pay that it fixed the issue vs. evaluating that he could have actually handled the situation differently. It's the lack of empathy, apology or recognizing the customer concern that I have issue with. I didn't want a free sub.
Atmosphere: 5
Food: 5
Service: 1
Kamryn Wilkerson
The older lady was rude, my order wasn't made correctly and even tho I had put my order in 30 minutes before hand I still had to wait on it being made when I got there. They barely put meat on my sandwich and used the wrong bread.
Atmosphere: 1
Food: 1
Service: 1
Jennifer Lipp
Delicious sandwich and friendly service! Thanks Alex!
Atmosphere: 5
Food: 5
Service: 5
Amy Pierce
The manager is really rude and talks down to the employees in front of customers not very professional not friendly. I can remember going into Subway and the employees actually welcomed everyone coming in the door and its like their just there
Peggy Mauldin
Good job remodeling looks great in there! Employees were
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cookies
Crystal Smith
I usually go here for lunch because it’s the quickest to do an online order. They are awesome this one guy sorry I don’t know your name , is always on point polite and quick . Thank you so much .
Atmosphere: 4
Food: 4
Service: 4
Robert Scallion
Prettiest sandwich I ever had made at a subway and they have done it more then once so they deserve a good
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Subway Club
Denise
I don't normally eat at Subway. Not a fan of the meats sitting out in the front case. Saw that they had a meat slicer and were now slicing fresh so I wanted to give it another try. Don't know where it is hiding but my sandwich meats were not sliced fresh. Again it was taken from the front case. There was nothing that would bring me back again. Couldn't finish 1/4 of the sandwich.
Food: 2
Brandi Wilkins
Wellllllll I normally LOVE Subway but why when you ask for Ranch do they put Peppercorn Ranch on my sandwich?!?!?! If I wanted some spicy ranch I would ask for that!!! ? AND the lettuce had onions all in it ??. The workers were VERY nice and even gave us 3 free cookies when we forgot to ask for them and had already paid. Well I don't really think they were free because 2 footlongs, 3 drinks and 2 tiny bags of chips was $34 ????? That's ridiculous.
The people that work here are so nice and kind! They always have a smile on their face and they are very welcoming
Atmosphere: 5
Food: 5
Service: 5
Cody Whitlock
Every time I order from the app I get a phone call from these incompetent people. And I end up having to cancel my order every. Single. Time. It's pathetic.
Service: 1
J. Knowles
820 pm. Thursday night. We entered, and the door dinged to notify the worker someone had entered. Stood in store with my wife and 3 yr old for 5 minutes. Nobody was at the counter, the register, etc. My wife opened the door again to make it ding in case the worker didn't hear us in there talking. I shouted HELLO? And waited for another 3 or 4 minutes. Nothing... After walking out the door, wherein it dinged a third time, we were putting daughter in car seat. I kept looking into the store and saw the worker quickly peak his head around the corner inside at the rear of the store, and return to the back, never coming out.I saw you...skinny, bearded, white guy. I saw your silver Hyundai outside, too. You don't deserve a job if you don't want to work. My wife thought maybe you were taking a dump, and that maybe that was why you weren't attending to the customers. But after you peeped out real fast and went back to whatever you were doing, she said, I guess he was just hiding the whole time.Guess you were just checking to see if we were gone so you could come back out and stand around.Instead of Subway tonight, we will just have a frozen pizza.Absolute Garbage Service
Service: 1
Elizabeth Davis
The manager here is terrible. Reprimanding employees in front of everyone with a full store of customers. I understand they may not have been moving as quickly as you want them to, but jump in and help out instead of standing behind them and yelling at them. Both of them seem to be new. Tish, the manager is the issue. As said before, they may have been a little slow-but you could also tell that they were overwhelmed and needed some help.
Atmosphere: 1
Food: 3
Service: 1
Rexlmarkk ™.
They don't know how to do simple orders . I always ask for the buffalo chicken which comes with the buffalo sauce. But seems like the employees don't know that and I have to keep reminding them I come. Mind you only come here because I came from Dallas for work.
Slow service. Food was
Atmosphere: 1
Food: 4
Service: 2
Upon entering the store, two reps were working behind the counter. Noah, the manager, was on his laptop. Doordash arrived for an order at the counter which Noah dismissed with, "It's only Doordash." when one of his employee's asked if he could help with the person at the counter. As I was ordering my meat, the employee asked Noah if any Roast Beef was prepared for use. He one word answered her, "no." while continuing on his laptop with whatever he was doing. This is the second time that I've experience a lack of meat available due to the new freshly sliced meat options. I ordered chicken bacon reluctantly. As soon as my sub gets in the toaster, Noah got up from the laptop then began to slice roast beef. While getting ready to pay, I asked the employee if Noah was a store manager or general manager. She stated store but that she thought contact info for general manager may be on the receipt. Noah turns around and asked what the problem was. I let him know that I felt he wasn't effectively communicating with his employees as it would have took two seconds to let them know he would prepare it soon. I could have let someone go in front of me. He says, "well the general manager will tell you the same thing that I will." I told him, "I'm not trying to communicate with you about it when my grievance is towards how you interact with your staff." He says, "well your sub is paid." I told him I would like to pay for my own sub. He refused to allow payment so I left the sub on the counter. I asked if there was any way to contact a higher up for complaint whether it is email or some other method. He said, "She won't let me give out her contact info but we are privately owned so there is no one else to complain to but me." I don't think it's right that there is no one to complain to if there is a problem with store management as it takes away accountability for management. Noah was on the phone, I presume discussing our interaction with his higher up, before I had left the parking lot. I wish he would have had the same energy in resolving this. He could have easily said, "I was on the laptop and didn't realize she needed the meats. Sorry about that." or anything of the nature to deescalate the situation. I also feel that he probably felt by refusing to allow me to pay that it fixed the issue vs. evaluating that he could have actually handled the situation differently. It's the lack of empathy, apology or recognizing the customer concern that I have issue with. I didn't want a free sub.
Atmosphere: 5
Food: 5
Service: 1
The older lady was rude, my order wasn't made correctly and even tho I had put my order in 30 minutes before hand I still had to wait on it being made when I got there. They barely put meat on my sandwich and used the wrong bread.
Atmosphere: 1
Food: 1
Service: 1
Delicious sandwich and friendly service! Thanks Alex!
Atmosphere: 5
Food: 5
Service: 5
The manager is really rude and talks down to the employees in front of customers not very professional not friendly. I can remember going into Subway and the employees actually welcomed everyone coming in the door and its like their just there
Good job remodeling looks great in there! Employees were
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cookies
I usually go here for lunch because it’s the quickest to do an online order. They are awesome this one guy sorry I don’t know your name , is always on point polite and quick . Thank you so much .
Atmosphere: 4
Food: 4
Service: 4
Prettiest sandwich I ever had made at a subway and they have done it more then once so they deserve a good
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Subway Club
I don't normally eat at Subway. Not a fan of the meats sitting out in the front case. Saw that they had a meat slicer and were now slicing fresh so I wanted to give it another try. Don't know where it is hiding but my sandwich meats were not sliced fresh. Again it was taken from the front case. There was nothing that would bring me back again. Couldn't finish 1/4 of the sandwich.
Food: 2
Wellllllll I normally LOVE Subway but why when you ask for Ranch do they put Peppercorn Ranch on my sandwich?!?!?! If I wanted some spicy ranch I would ask for that!!! ? AND the lettuce had onions all in it ??. The workers were VERY nice and even gave us 3 free cookies when we forgot to ask for them and had already paid. Well I don't really think they were free because 2 footlongs, 3 drinks and 2 tiny bags of chips was $34 ????? That's ridiculous.
Atmosphere: 5
Food: 3
Service: 4
Restaurantji Recommends
The people that work here are so nice and kind! They always have a smile on their face and they are very welcoming
Atmosphere: 5
Food: 5
Service: 5
Every time I order from the app I get a phone call from these incompetent people. And I end up having to cancel my order every. Single. Time. It's pathetic.
Service: 1
820 pm. Thursday night. We entered, and the door dinged to notify the worker someone had entered. Stood in store with my wife and 3 yr old for 5 minutes. Nobody was at the counter, the register, etc. My wife opened the door again to make it ding in case the worker didn't hear us in there talking. I shouted HELLO? And waited for another 3 or 4 minutes. Nothing... After walking out the door, wherein it dinged a third time, we were putting daughter in car seat. I kept looking into the store and saw the worker quickly peak his head around the corner inside at the rear of the store, and return to the back, never coming out.I saw you...skinny, bearded, white guy. I saw your silver Hyundai outside, too. You don't deserve a job if you don't want to work. My wife thought maybe you were taking a dump, and that maybe that was why you weren't attending to the customers. But after you peeped out real fast and went back to whatever you were doing, she said, I guess he was just hiding the whole time.Guess you were just checking to see if we were gone so you could come back out and stand around.Instead of Subway tonight, we will just have a frozen pizza.Absolute Garbage Service
Service: 1
The manager here is terrible. Reprimanding employees in front of everyone with a full store of customers. I understand they may not have been moving as quickly as you want them to, but jump in and help out instead of standing behind them and yelling at them. Both of them seem to be new. Tish, the manager is the issue. As said before, they may have been a little slow-but you could also tell that they were overwhelmed and needed some help.
Atmosphere: 1
Food: 3
Service: 1
They don't know how to do simple orders . I always ask for the buffalo chicken which comes with the buffalo sauce. But seems like the employees don't know that and I have to keep reminding them I come. Mind you only come here because I came from Dallas for work.