Ordered food through the Uber One app. Driver was exceptional, no problems at all. I kept my UE receipt.
However, I paid for edible food. The food was cold. The fries weren't warm, they were hard and the double roast beef was room temperature. The lemonade is okay, a bit watered down, but drinkable. The the apple turnover was flat, cold and hard. I have NEVER received food from this restaurant like this. I placed the order @ 9:01 pm. The food was picked up @ 9:11 pm and delivered @ 9:23 pm. I checked online and the restaurant doesn't close til 11pm; so, it wasn't a last order before closing. I haven't ordered from them in some time. I even tried to call the restaurant to speak to the manager and the phone rang off the hook. Poor customer service, food wasn't hot or even warmed up. It's like it had been sitting there for hours. Very, very disappointed. I won't be ordering again. 😒
Food: 1
Daniel Cronin
9:45 and still not open
Atmosphere: 1
Food: 1
Service: 1
jerman smith
Okay I got some mozzarella sticks they was not hot I got some potato cakes only two of my potato cakes from fresh and I did not get no marinara I asked for marinara and I asked for a cup of water and no ice I got a couple of water with ice I asked for no ice the person at the window was nice that about it
Food: 5
Service: 3
Kylee Gregson
Tyler was rude. Absolutely horrible. Got our order wrong and is gonna have a attitude with us saying we'll he's just mad at himself.. he shouldn't be working front with that kind of attitude . Also rushed us through our order. Waste of money
Atmosphere: 1
Food: 5
Service: 1
Chasity Watkins
Sandwich was good but the fries were really hard.
Food: 3
Service: 3
Robbie Dunn
This place sucks the customer service is genuinely terrible and u feel like your being told to leave when ordering DO NOT EAT here
Atmosphere: 1
Food: 1
Service: 1
Faith Harvey
I have tried ordering multiple times a beef and cheddar at this location on separate occasions. When I get home and open the bag, its always a regular roast beef and I have been charged extra. Their service has gone down since covid. Would recommend to go to JFK Arby’s. Also the meat was ROOM TEMPERATURE when I pulled it out of the bag and bun was black from being burned.
Do NOT eat at this location... We ordered a gyro and a BBQ burger, we got a gyro that was overcooked and too hard to eat and a chicken sandwich, both were meals but we only got one fry. These people don't like their jobs and it shows. I'd give zero stars if that was an option 🤮🤮🤮
Atmosphere: 1
Food: 1
Service: 1
Moogie Always
It's the nice Arby's. I always do drive thru so can't speak about inside. They are very nice. Order always correct.
It is Arby's food is what it is and prices are high but not thier fault
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Roast Beef
Jerrod McCracken
We've lived in Sherwood for over 10 years and this Arby's used to have decent service. However, since the pandemic they consistently get our orders wrong. I hoped this was just a fluke but it's not. Their staff couldn't make it more apparent they don't want to work there and treat everyone with indifference or worse. What's funny is how the owner seems to respond to these comments but they simply refer these poor reviews with some comment form, as is they can't comprehend the issues their customers face in their own store from these reviews. Laughably bad management.
Atmosphere: 1
Food: 2
Service: 1
Billy Guajardo
Order small fries ( they were cold)and a milkshake which was pretty good it cost just under ten bucks that's a little bit high for what I got
Ordered food through the Uber One app. Driver was exceptional, no problems at all. I kept my UE receipt.
However, I paid for edible food. The food was cold. The fries weren't warm, they were hard and the double roast beef was room temperature. The lemonade is okay, a bit watered down, but drinkable. The the apple turnover was flat, cold and hard. I have NEVER received food from this restaurant like this. I placed the order @ 9:01 pm. The food was picked up @ 9:11 pm and delivered @ 9:23 pm. I checked online and the restaurant doesn't close til 11pm; so, it wasn't a last order before closing. I haven't ordered from them in some time. I even tried to call the restaurant to speak to the manager and the phone rang off the hook. Poor customer service, food wasn't hot or even warmed up. It's like it had been sitting there for hours. Very, very disappointed. I won't be ordering again. 😒
Food: 1
9:45 and still not open
Atmosphere: 1
Food: 1
Service: 1
Okay I got some mozzarella sticks they was not hot I got some potato cakes only two of my potato cakes from fresh and I did not get no marinara I asked for marinara and I asked for a cup of water and no ice I got a couple of water with ice I asked for no ice the person at the window was nice that about it
Food: 5
Service: 3
Tyler was rude. Absolutely horrible. Got our order wrong and is gonna have a attitude with us saying we'll he's just mad at himself.. he shouldn't be working front with that kind of attitude . Also rushed us through our order. Waste of money
Atmosphere: 1
Food: 5
Service: 1
Sandwich was good but the fries were really hard.
Food: 3
Service: 3
This place sucks the customer service is genuinely terrible and u feel like your being told to leave when ordering DO NOT EAT here
Atmosphere: 1
Food: 1
Service: 1
I have tried ordering multiple times a beef and cheddar at this location on separate occasions. When I get home and open the bag, its always a regular roast beef and I have been charged extra. Their service has gone down since covid. Would recommend to go to JFK Arby’s. Also the meat was ROOM TEMPERATURE when I pulled it out of the bag and bun was black from being burned.
Atmosphere: 1
Food: 1
Service: 2
Only two people working, dining room was trash!
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: Arby's Signature Sandwiches, Roast Beef
Do NOT eat at this location... We ordered a gyro and a BBQ burger, we got a gyro that was overcooked and too hard to eat and a chicken sandwich, both were meals but we only got one fry. These people don't like their jobs and it shows. I'd give zero stars if that was an option 🤮🤮🤮
Atmosphere: 1
Food: 1
Service: 1
It's the nice Arby's. I always do drive thru so can't speak about inside. They are very nice. Order always correct.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Roast Beef
Restaurantji Recommends
It is Arby's food is what it is and prices are high but not thier fault
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Roast Beef
We've lived in Sherwood for over 10 years and this Arby's used to have decent service. However, since the pandemic they consistently get our orders wrong. I hoped this was just a fluke but it's not. Their staff couldn't make it more apparent they don't want to work there and treat everyone with indifference or worse. What's funny is how the owner seems to respond to these comments but they simply refer these poor reviews with some comment form, as is they can't comprehend the issues their customers face in their own store from these reviews. Laughably bad management.
Atmosphere: 1
Food: 2
Service: 1
Order small fries ( they were cold)and a milkshake which was pretty good it cost just under ten bucks that's a little bit high for what I got
Atmosphere: 2
Food: 1
Service: 2
I like that they have fries for $1.00 after 8pm
Atmosphere: 5
Food: 5
Service: 5
The manager is so kind and friendly!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
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