Outback Steakhouse
4808 S Thompson St, Springdale
(479) 872-2800
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I have had terrible food with my 3 last visits. Visit one was a curbside order. The baked potato was old and horrible. The next visit I decided to go in to dine. Once again I received a reheated old potato (time was 5 pm) I asked my server if I could get another one. She said yes. The second one was just as bad but she put the cheese and bacon on it this time. I didn’t eat it. She finally came back to my table and didn’t offer anything to make it right. I had also purchased the 3 course meal. I had asked for my dessert to go. My server never came back to me. 15 minutes went by and I watched her and the manager talking it up with other customers. The manager never came to check on me (like other times) And I got my cheesecake. Now today I ordered curbside again. The meal was bad. Steak was tough. Sweet potato was cold. I didn’t get the extra items I requested. 3 times is enough. The gift cards I’ve received for my birthday will not be used. Just so disappointed
Upon arrival, we had a few complications. But that was quickly sorted out and we were seated. Keep in mind, this was Valentine’s day and the place was PACKED. We had ordered two meals, and while they took a little bit to come out (I’m telling you this place was filled nearly to capacity) they were good. But they had messed up my girlfriends order (in a good way) and the manager came over and was extremely friendly and made things right and only charged us a penny ($0.01) for the entire bill. And the waitress was amazing as well. When there is a special holiday/occasion, keep in mind it will be packed, but worth it. I wish I could have gotten the managers name who was so kind to us.
Atmosphere: 5
Food: 5
Service: 5
Called a week ahead and set a reservation for Valentine's Day only to arrive at our RSVP time and be told they don't do reservations except for 10+ people. Thanks for making us wait an hour and also not properly informing us, bit of a mood ruiner for a date when we expected a table at 8.🙄
Atmosphere: 3
Food: 5
Service: 3
The Atmosphere (it being Valentines Night) was Great! The service & wait staff were wonderful, however all that was ruined by the presentation, texture, & taste, as well as the dismissive attitude of the manager 😞 I ordered the steak & coconut shrimp, while my husband ordered the steak & shrimp pasta. Appetizer was great, & the drinks. The entree’s appeared to look Great & tasty when they arrived, however I have NEVER ordered a medium rare steak that came out completely dry with no juice or tenderness whatsoever to it! Even dipping it in the A-1 sauce didn’t help. After the 2nd bite I tried cutting up the entire steak & the entire thing was like that. Only ate the 2 bites. Whole plate was dry under the steak. Only meat edible were the shrimp. My husband didn’t care for his meal either but after seeing how manager treated me he just left 2/3’s of it on his plate. Trust when I say management, & the cooks could use some work. Manager just kept insisting he could throw another steak on the grill and fix right. I told him no the night was dinner was already ruined. He just kept insisting & while husband went to restroom he returned with a small piece of steak on plate, which I put back on edge of table & requested check & small box for rest of blooming onion for hubby. He couldn’t eat his dry meat & pasta either stating no matter how much salt & pepper he put on it it, still tasted bland. The photos show what was on our plates left at table including dry plate, under dry steak. Hubby didn’t want his leftovers either except the blooming onion.
Atmosphere: 4
Food: 1
Service: 4
Barry was our server and the bar tender. We were seated at a comfy booth and had the pleasure of being served by Barry. Barry made us feel welcomed and was so personable. Barry was also professional and knew his knowledge of the menu and specials. I worked as a waitress for many years to put myself through college and Barry is by far the best server I’ve ever experienced. He had a packed bar and numerous filled tables and everyone was served impeccably. Outback should treat Barry well and pay him more.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bone in Ribeye, Loaded Baked Potater N Fried Shrimp, Bloomin' Onion
This was the best dang dinner!! Our food came out to us SO Fast and it was hot and delicious! We ordered the sirloin and rib combo with a Bloomin onion. Our steak was cooked perfectly. The real star of the show though was our waiter Ryan. This man went above and BE-YOND. If we wanted extra ranch, it was at our table in 30 seconds. “More bread,” Ryan was on it. Even when we left, he ran us out under an umbrella because it was pouring the rain. This man deserves a raise! Thank you for such a fantastic experience Ryan. We will be back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bloomin' Onion
Ya'll Gonna love the Place! 👍
Tell 'em JW Sent Ya !
Every Body knows My Name ! 🤣 😂
Atmosphere: 5
Food: 5
Service: 5
Everything was great except too much salt on the blooming onion
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: French Onion Soup, Center-Cut Sirloin 6 Oz
So far not the best experience. I placed my order online. Arrived at the location 2 minutes later than the time in which they said my order would be done. I waited another 20 minutes. So from the time I placed the order until I received it an hour past. This was the reason I stopped ordering from this place to begin with. Really poor service. Who knows if my food will actually be hot by the time I get home to eat it. I can't stand paying over $100 on a meal for two and the service and expectations are so far off already, I already regret spending the money here and am now expecting the worst from the food just because of how the experience has gone so far.
Tiffany is the best. I thought she was the manager because she cared. She seems like she enjoys her job. We need a ton more of people like this in the service industry. I’m a hairdresser and I think I would hire her in a hot moment. Sincerely,
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Perfect
Restaurantji Recommends
Excellent food. Burgers are always my go to. This time I ordered the ribeye 13oz, 4 grilled shrimp, mixed veggies & a sweet potato. Their complementary rye bread is one of my favorites as well.
Atmosphere: 5
Food: 5
Service: 5
Good consistent meals, great service!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: French Onion Soup
I like my steak cooked barely above rare, most places are unable to get it right the first try. However, the last time I visited, they actually nailed it! First try! The staff was great, and the atmosphere was good as well. Can't wait to go back!
Atmosphere: 5
Food: 5
Service: 4
I never like to leave a bad reviews but my food I ordered was disgusting!! First off my hamburger was raw! Barely any fries they was cold but that was the only thing that was decent. I was supposed to get at 8 oz steak medium and my steak was black on both sides and raw in the middle and it looked like a turd, a 4 oz steak turd! The Mac and cheese was gross and I didn’t even want to try my sweet potatoes. Was supposed to get hot wings and i got no flavor wings. Just plain out gross.
Food: 1
Wow. Excellent customer service on a work party of 35 we had. One of the best we have had in recent years. The food and drink was never late. There wasn't that many servers either. Great job and thanks Outback!
Atmosphere: 5
Food: 4
Service: 5
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