Chick-fil-A

206 W Service Rd, West Memphis
(870) 400-0081

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This particular Chick-fil-A in West Memphis was very busy at 12:30 PM on Tuesday. Nonetheless, the lines flowed smoothly, the Store was adequately staffed, the food was hot, fresh and served with a smile and a thank you. Everything was delicious.
Being in restaurant business this team needs a refresh on service.
1.) One register open with long line
2.) Waited over 10 minutes for cold fries and lukewarm sandwich
3.) When waiting for a refill at least 3 people looked me in the eyes and didn't say anything while others just kept on doing their task (cup in hand with lid off).
Customer service is suppose to be great experience and acknowledging during wait time. And lastly if you're...
In 20+ years of reading at CFAs, this was the first CFA I've ever been underwhelmed by the service. My family ordered milkshakes with dinner. The food came out in a reasonable time, but the milkshakes and drinks, after being made, sat on the counter for 20 minutes. Aditionally, none of the milkshakes had the toppings on them, even though they were requested when ordered.

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