Robert Horne Ford, LLC Service

Closed. seriously closed. The Signage has been changed, the owners have sold the building. it is being remodeled and may reopen sometime in the future. Facebook keeps pushing this ad? why? Filly's is GONE -

Scheduled me for my broncos recall order fast. Lane manager was knowledgeable and to the point. Front desk was friendly.

A big thank you to the service team at Robert Horne Ford, especially Haven and Ysabel, for their excellent work! They were professional, knowledgeable, and went the extra mile to ensure my vehicle was taken care of. The entire process was smooth, and their customer service was top-notch. I truly appreciate their hard work and attention to detail—highly recommend!

We had two vehicles serviced one was an explorer that had an air bag sensor issue. That service was during the week and flawless. The second was a Mustang had an appointment for 10 am for there a tad early dropped off the Mustang. Husband reminded me to make sure they didn’t rotate his tires because they are different sizes in the back. I told the service people. 3 hours later I head the mustang coming to the drop off area so I head over there the closer I get the more I hear what sounds like someone doing a burn out. I see one of the service dudes bolt out to the car and the tech gets back in and brought it back to the back. Yep they rotated the tires and the larger tires are now up front on a lowered mustang. So after 3 hours of waiting and then ignoring my request I finally left. Very unsure if I’ll continue to bring my vehicles here but I did like the service during the week not so sure about the weekend….

Edit we spoke with the manager and he made everything right. We have brought both of our vehicles back multiple times without further issues! Changing my review due to this

JIM PETERSON IN SERVICE IS AWESOME

This was a warranty service using the Ford mobile at home service. I could not be more pleased with both the service (quick and easy), and the service tech. He was very cordial, and the most knowledgeable tech I have ever talked to when it comes to the firmware of the dash monitor. Truly a 5 star review.

I had an excellent experience at Robert Horne Ford. From the moment I was greeted at the service department. David Flores my service advisor went above and beyond the call of duty. His recommendations for my Ford Ranger were excellent. The work done was in a timely manner!
I recommend going to Robert Horne Ford! I left there with confidence that my vehicle taken care of in a professional manner. Joe Piane

As usual, service was done quickly and correctly. Haven is awesome!

Kind and helpful

Did an oil change and tire rotation. Also has a dual battery issue. Both were replaced under warranty and they were very fast at getting everything done!

The service department at Robert Horne Ford always delivers the utmost professionalism, knowledge and a genuine concern for its clientele.
Josh Dewyke was absolutely outstanding in his ability to listen, understand and create a plan for my servicing needs that made me feel comfortable and appreciated. He went out of his way to keep me updated and found ways that made me respect him as s professional and as a truly great human being. I would recommend him to anyone that is dreading those servicing concerns.
I hope the dealership will take time out to recognize his abilities and his outstanding customer service. I have a staff who I appreciate and would tell this management to hang onto Josh and show him he matters. Because I’m sure I’m not the only customer that feels lucky that he delivers expertise to his clients at Robert Horne Ford.
Robert

Work was prompt and supplied a shuttle home.

David Flores did an amazing job listening to our vehicle problem and got us into the Quick Lane to fix a suspension problem in record time. David also kept us updated on the repair process while we waited. We never had to wonder if our Explorer was being attended to. Outstanding service!

Excellent service !!!

The whole staff I talked with were very friendly. The work was completed in the timeframe they told me. My car looks great.