TumbleBeans

I’ve been here a couple times before new ownership. Fun artistic and cozy environment. I did stop going though because when I would walk in. It smells like mildew or old sink water.

Now that it’s Hero’s of Freedom Coffee, I think it’s a great backstory from the owner herself and a great cause!

I had visited to see the new ownership and they had a 10% off if you wear your patriotic shirts. I don’t own one but I still went to support. I was going to buy something but there was a customer In front of me with a patriotic shirt that showed negative gestures printed on the back. My stomach dropped and I decided to leave.

I really hope that this coffee shop doesn’t attract the negative aspect of patriarchy and I don’t want to feel judged or an outcast. By the color of my skin, my style, or my beliefs. I have love for everyone with no judgment!

I want to feel comfortable going into a coffee shop where it’s cozy, still having the different arts and crafts around the shop. While still supporting our military and our law enforcement officers.

Atmosphere: 2

Food: 3

Service: 5

I was there. There were two women in the back room. One guy taking orders and making coffee and there was a line. One of the women could have came out and took orders while the guy made coffee

New owner, new beans. Ordered the vanilla latte and it was the best latte I've had! PLUS, the server was able to do latte art - which is very difficult if you've ever tried! 100% would be my new coffee joint if we lived locally.

Atmosphere: 5

Food: 5

Service: 5

The service was so amazing, the atmosphere was so warm and cozy. The coffee is good and they have many different types of drinks.

Atmosphere: 5

Food: 5

Service: 5

They have the best matcha I've ever had in my life and I'm so bummed I'm moving away and won't be able to enjoy it anymore.

I had the Carmel frap which was very good. Pretty cool little coffee shop great vibe. They had nice lounging area with lots of local info and cool art on the wall. Love this place I will definitely be back.

Atmosphere: 5

Food: 5

Service: 5

I want to start this by saying the drinks here are PHENOMENAL & I never have a issue with the drinks (:

HOWEVER, I’m not sure what this girls name is. (On the picture below) But almost everytime I come in and see her, I want to walk right back out. :( There’s so much more times than not when she effects the service and atmosphere of the place…. & not in a positive way.

Many times she has made rude comments to me and multiple other people that I bring in there. The only reason I am posting this is because of how many people of starting to be affected by her customer service. I really only do positive reviews and leave the negative ones out but this is just starting to get out of hand. I’m always so excited to show everyone this amazing coffee but some never go back because of the service she provides. When she’s working, none of the customers (unless she knows them) gets greeted. She’s so nice to her coworkers and smiles all the time when talking to them but as soon as she turns to help her customers, she’s very aggravated and it’s noticeable all through her words and body expressions.

Reviewing the comments, this is a repeated issue with her too…

Customer service with other employees is amazing. It’s honestly just her that causes such a negative experience when we go… :(

I really want to continue to support this business but if she continues to make this place a hostile environment, I won’t be coming in anymore.

If the owner or manager would like to know of specific instances, you can comment on here the best way to contact you.

Atmosphere: 3

Food: 5

Service: 1

Great coffee

Atmosphere: 5

Food: 5

Service: 5

Really great coffee, it’s rare in Arizona

Atmosphere: 5

Food: 5

Service: 5

Nice quiet place for a quick cup
Pricey but good

Atmosphere: 4

Food: 5

Service: 5

Very nice place with cool staff and excellent coffee. The mocha was excellent, and the staff got it to the perfect temperature that I requested. Cool place with a nice vibe. Will repeat whenever I travel between Phoenix and Tucson.

Atmosphere: 5

Food: 5

Service: 5

I went this morning 12/16/2024 to TumbleBeans to give a second try! Same lady was there from the first time me and my husband tried. She was not friendly and not helpful with the coffee menu! She was very straight face and had attitude!! Not sure what her problem was but we left right away and did not want to buy anything due to her service.

Good coffee!

Food: 5

Was traveling from Chicago, however, I needed a pick me up. Got the Caramel Apple frap and it was soooo good!

Dietary restrictions: Almond silk milk

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Caramel Frappe and Mocha Frappe

Great coffee and friendly service.

Atmosphere: 3

Food: 5

Service: 5