good pizza, i ate two lol. i love the vegan cheese option. other pizza places need to catch up !
Atmosphere: 5
Food: 5
Service: 5
German Lopez
12/12/25 associate did not want to take our order (walk-ins) so they can worry about online orders while there were 3 associates. only one of them was preparing the pizzas, So they had us (walk-ins) sit down.
Atmosphere: 3
Food: 4
Service: 1
Adrian Sanders
Every time I get food from here it takes them at least 20 minutes to take my order, no matter if I am the first person in line or not. They normally have 2 workers working but only one person making food, regardless of how many people are in line.
BUT Naveah should not be working in customer service! She was the one only working the register. The other young lady was working hard to get in store and online orders out. There are two online orders and two in store orders ahead of me. The young lady is finishing the order ahead of me, and Naveah walks up. She walks up because she recognizes a young man behind me. She starts a conversation with him about biology class, how she used to work in Surprise but they closed, and how long she’s been at this store. She then proceeds to ask him what would he like to order. I look up from my phone, and the other young lady tells her that I was there first. Naveah apologizes and ask me what I want. I tell her ok after the apology then tell her what I want. She puts then paper down and starts to walk away. I then put my head back down towards my phone. As I do that, she turns to whisper something to the other worker and laugh. When my food was done, she calls my name and put the box on top of the counter. As I approach the counter, she looks at me confused and says “you can take it.” I then tell her that I would like to add some finishing toppings to my pizza. She asked me “what do you want” in a very irritated tone. I asked for light honey and light balsamic glaze. Someone walks up to get an order. As she is talking and looking at him, she starts pouring. Safe to say, nothing was light about the pouring.
Blaze pizza, please retrain your employees on proper customer service.
Atmosphere: 1
Food: 3
Service: 1
Cynthia E. Price
Ordered online, pizza was made perfectly.
Atmosphere: 5
Food: 5
Service: 5
Chester Shetler
First time having Plaze Pizza and the spicy marinara sauce was amazing. Our 6 pizza order was done within minutes. The staff had exceptional customer service. We will be back in the future.
Atmosphere: 5
Food: 5
Service: 5
Samantha Howell
It sucks that online orders take precedence over customers in store. Went in and were the only people in line. They made 6 pizzas before even helping us. Guess we should just do online next time.
Atmosphere: 2
Food: 5
Service: 1
Max Espino
Arturo has excellent customer service and very communicative to the customer.
Atmosphere: 5
Food: 5
Service: 5
Gabriel quintero
Arturo has great customer service very nice guy, love his work keep it up
Atmosphere: 5
Food: 5
Service: 5
Miguel Pina
Wait is a little long, but worth it
Atmosphere: 5
Food: 5
Service: 5
Yvette N.
Love this thin crust pizza, with all the veggies & meat I liked on my pizza.
Restaurant was filthy but not busy at all Staff was friendly but not busy
Atmosphere: 3
Food: 5
Service: 5
Kari Frison
Waited an hour, people kept going up complaining about their wait to the gal would box up theirs and the door dash guy that kept bothering her Meanwhile I had 3 pizzas 2 burnt that Sat until cold before I went up and asked about my order, sure enough they had been lying there longer than the other orders packed up. Not enough help here for as busy as they were
J Galvan
Every time I place an online order through UberEats my order is always missing something. Every time! I feel like they don’t even read my orders correctly. It’s happened more than 3 times. Before I would let it slide but at this point, since it’s ALWAYS a recurrence, I’m irate.
Atmosphere: 1
Food: 1
Service: 1
Alfred Manuel
I am writing to express my extreme disappointment with the service I received at Blaze Pizza. To put it bluntly, this was, without question, the worst service experience I have ever encountered in any restaurant—fast food or otherwise. What I experienced was not just poor service, it was a complete breakdown in professionalism, organization, and basic customer care.
From the moment I walked in, it was clear that the staff had no interest in providing a welcoming or respectful experience. I was met with blank stares, disorganization behind the counter, and a level of indifference that was honestly shocking. Employees seemed more focused on chatting with one another than on actually doing their jobs. There was no sense of urgency, no communication, and certainly no courtesy.
It is baffling how a business can be run with such blatant disregard for customer satisfaction. The wait times were outrageous, even though the restaurant wasn’t particularly busy. Orders were mixed up or ignored entirely, and not a single apology was offered. Instead of taking responsibility or showing even the slightest bit of care, the staff acted as though my presence was an inconvenience to them.
Let me be clear: this is not about a single bad employee or an off day. This is about a team that clearly hasn’t been trained to value their customers or take pride in their work. It reflects incredibly poorly on Blaze Pizza as a brand, and if this location is representative of how the company operates, it’s no wonder people are choosing to take their business elsewhere.
I’m writing this not just out of frustration, but in hopes that someone in leadership takes this seriously. Because if nothing changes, I can guarantee you’ll keep losing customers—starting with me.
good pizza, i ate two lol. i love the vegan cheese option. other pizza places need to catch up !
Atmosphere: 5
Food: 5
Service: 5
12/12/25 associate did not want to take our order (walk-ins) so they can worry about online orders while there were 3 associates. only one of them was preparing the pizzas, So they had us (walk-ins) sit down.
Atmosphere: 3
Food: 4
Service: 1
Every time I get food from here it takes them at least 20 minutes to take my order, no matter if I am the first person in line or not. They normally have 2 workers working but only one person making food, regardless of how many people are in line.
BUT Naveah should not be working in customer service! She was the one only working the register. The other young lady was working hard to get in store and online orders out. There are two online orders and two in store orders ahead of me. The young lady is finishing the order ahead of me, and Naveah walks up. She walks up because she recognizes a young man behind me. She starts a conversation with him about biology class, how she used to work in Surprise but they closed, and how long she’s been at this store. She then proceeds to ask him what would he like to order. I look up from my phone, and the other young lady tells her that I was there first. Naveah apologizes and ask me what I want. I tell her ok after the apology then tell her what I want. She puts then paper down and starts to walk away. I then put my head back down towards my phone. As I do that, she turns to whisper something to the other worker and laugh. When my food was done, she calls my name and put the box on top of the counter. As I approach the counter, she looks at me confused and says “you can take it.” I then tell her that I would like to add some finishing toppings to my pizza. She asked me “what do you want” in a very irritated tone. I asked for light honey and light balsamic glaze. Someone walks up to get an order. As she is talking and looking at him, she starts pouring. Safe to say, nothing was light about the pouring.
Blaze pizza, please retrain your employees on proper customer service.
Atmosphere: 1
Food: 3
Service: 1
Ordered online, pizza was made perfectly.
Atmosphere: 5
Food: 5
Service: 5
First time having Plaze Pizza and the spicy marinara sauce was amazing. Our 6 pizza order was done within minutes. The staff had exceptional customer service. We will be back in the future.
Atmosphere: 5
Food: 5
Service: 5
It sucks that online orders take precedence over customers in store. Went in and were the only people in line. They made 6 pizzas before even helping us. Guess we should just do online next time.
Atmosphere: 2
Food: 5
Service: 1
Arturo has excellent customer service and very communicative to the customer.
Atmosphere: 5
Food: 5
Service: 5
Arturo has great customer service very nice guy, love his work keep it up
Atmosphere: 5
Food: 5
Service: 5
Wait is a little long, but worth it
Atmosphere: 5
Food: 5
Service: 5
Love this thin crust pizza, with all the veggies & meat I liked on my pizza.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Restaurant was filthy but not busy at all
Staff was friendly but not busy
Atmosphere: 3
Food: 5
Service: 5
Waited an hour, people kept going up complaining about their wait to the gal would box up theirs and the door dash guy that kept bothering her
Meanwhile I had 3 pizzas 2 burnt that Sat until cold before I went up and asked about my order, sure enough they had been lying there longer than the other orders packed up.
Not enough help here for as busy as they were
Every time I place an online order through UberEats my order is always missing something. Every time! I feel like they don’t even read my orders correctly. It’s happened more than 3 times. Before I would let it slide but at this point, since it’s ALWAYS a recurrence, I’m irate.
Atmosphere: 1
Food: 1
Service: 1
I am writing to express my extreme disappointment with the service I received at Blaze Pizza. To put it bluntly, this was, without question, the worst service experience I have ever encountered in any restaurant—fast food or otherwise. What I experienced was not just poor service, it was a complete breakdown in professionalism, organization, and basic customer care.
From the moment I walked in, it was clear that the staff had no interest in providing a welcoming or respectful experience. I was met with blank stares, disorganization behind the counter, and a level of indifference that was honestly shocking. Employees seemed more focused on chatting with one another than on actually doing their jobs. There was no sense of urgency, no communication, and certainly no courtesy.
It is baffling how a business can be run with such blatant disregard for customer satisfaction. The wait times were outrageous, even though the restaurant wasn’t particularly busy. Orders were mixed up or ignored entirely, and not a single apology was offered. Instead of taking responsibility or showing even the slightest bit of care, the staff acted as though my presence was an inconvenience to them.
Let me be clear: this is not about a single bad employee or an off day. This is about a team that clearly hasn’t been trained to value their customers or take pride in their work. It reflects incredibly poorly on Blaze Pizza as a brand, and if this location is representative of how the company operates, it’s no wonder people are choosing to take their business elsewhere.
I’m writing this not just out of frustration, but in hopes that someone in leadership takes this seriously. Because if nothing changes, I can guarantee you’ll keep losing customers—starting with me.
Burnt pizza + cheese
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