Ono Hawaiian BBQ

Had lunch here today. The food was oustanding as always. As good as the food was, the customer service was even better. Deon was going above and beyond to try and greet and speak with everyone who walked in. His enthusiasm seemed to affect every other employee.

Food is OK. Customer service is getting very ridiculous. One of the employees was very rude. I asked for some hot sauce and he looked at me looked away so I asked twice. He grabs the hot sauce and drops it on the countertop and walked away. I asked for his name and ignored me. dude if you don't like your job just quit not my fault your life is miserable. Godless.

I love the food but it was pretty dirty in there this last time I was there

The food was delicious and the portions were very good...I love the scoop of macaroni that comes with it..I just wish it was more...

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: BBQ Beef, Macaroni Salad, BBQ Chicken, Katsu Chicken and Teriyaki Chicken

I had problems with the app, I asked if she can help, but refused .. sad customer service

Atmosphere: 3

Food: 4

Service: 2

Wheelchair accessibility: The ACA regulations are effectively applied at every Walmart. 👍 And that's impressive. To say the least. Happy New Year, everyone.

Love this food.

Atmosphere: 4

Food: 5

Service: 5

This is a tough place to rate, because the food is always awesome but the service is typically just passable even though it's quick. The dining area is never filthy, but it never really seems to be that clean, either. Ironically, it reminds me of a lot of places I went to in Hawaii that had very good food, but I would never rate as five stars.

Atmosphere: 2

Food: 5

Service: 3

The teriyaki chicken is yummy but the very tall, young guy that works at the counter/register extremely Needs training in Customer Service and proper etiquette! With his attitude, he should not be working in a Customer Service related position.

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Macaroni Salad, Chicken Teriyaki

The food TASTE wasn't bad but the servings when we paid $45 fricken dollars was absolutely asinine!! It definitely wasn't worth no almost $50 when we didn't even get a full scoop of our meat choices!!! Truly ridiculous!! Kinda a joke

Atmosphere: 2

Food: 2

Service: 2

Recommended dishes: Macaroni Salad

I called to about my order being incorrect but I got an automated machine says you’re close but you don’t physically close till 930 Pm and I called at 830pm? Explain?

Atmosphere: 1

Food: 1

Service: 1

Awesome food love it.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Macaroni Salad, Katsu Chicken and Teriyaki Chicken

Always good food and service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Seafood Mix, Macaroni Salad

Food is fantastic 😋

Food: 5

I ordered a meal for myself and it took 6 minutes from placing my order to receiving my meal. A few moments later my wife decides she also wants to eat here instead of at sandwich shop next door. We order our food at 3:10 pm. We’re were helped by Lawrence. Fast forward to 3:31pm and our number still has not been called. Multiple other numbers were called including three people who walking in long after us. My wife went up there to see what the issue was and the Manager (didn’t get his name) was too busy on the phone. They never gave an explanation as to why it was taking to long nor an explanation to whether or not, it was being made. They simply gave us a refund like we were bothering them for asking about our food. Also it wasn’t even busy like some ONOs I’ve gone to. 6 minutes from order to receive for mine #185 and never received for order #187. But #190-191-192 etc got theirs fairly quickly.

Management = Zero Stars but he gets 10/10 on being a phone jockey (I’m thinking that’s his real job and managing ONO is side work)

Lawrence = 1 star….. pretty sure this is a reflection of his management team.

Overall = throw this location in the trash and start over.

Atmosphere: 1

Food: 1

Service: 1