Potbelly Sandwich Shop

5/20/25 Nothing is more annoying than a businesses generic responses to poor ratings! NO we won’t be back! Romanelli’s will be our go to from now on where their subs far exceed Pot Belly’s, & more affordable!
5/19/25 A large sandwich with literally only ham, pepperoni and provolone, and a bag of chips cost me $19.99! Never again! These sandwiches are not worth that. Absolutely ridiculous!

I waited 20 minutes for someone to help me and it was because one of the employees was out getting pizza and the other one was doing closing stuff in the back it was 7:00 p.m.

So I finally decided to try this place out & nobody was home, we even called nobody answered...other customers were walking up to the door and turned away...very strange for a place of business to be closed during business hours.

Accidentally messed up my order, but when above and beyond to make sure I had a good experience! I appreciate the staff that was working tonight. Super kind and understanding.

Best sandwich I had in a while. Staff was extremely friendly.

Staff here is incredible! Super friendly and efficient. Night and day difference compared to some other sandwich shops in the area.

Everyone is so kind and friendly.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Avocado, Italian Sandwich, Pizza Sandwich, Chicken Pot Pie, Broccoli Cheddar, Oatmeal Chocolate Chip Cookie

First time in and the service from the ladies working was fantastic. Super helpful and polite. I got the chicken club with all the add ons. The chicken was chopped but just didn't have a ton of flavor. 8" sandwich, drink and chips for $17. It was just alright nothing to get too excited about.

Atmosphere: 5

Food: 3

Service: 5

Staff was very polite and very informative about their product which made it hard to decide because it all sounded so delicious.😋 Overall delightful experience!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian Sandwich, Italian, Chicken Pot Pie, Chili

Toasted subs are the best subs

Atmosphere: 4

Food: 5

Service: 5

The food was great! But it’s their service. Their responses seemed rude and least bothered. I’m a first time customer (which I told them too!). While I was paying, I learned about the coin system from their boards. I signed up in the app and requested them to add points/coins for this order. They said “it’s too late”. I didn’t get it. I was still waiting for my order then so I asked them what’s going on. Apparently I should have scanned for points before paying which as a first time customer, I had no idea. The cashier never offered to scan the app or signup when I was paying. I understand if they are unable to add points if that’s how it works. Atleast they could have answered that responsibly.

Atmosphere: 5

Food: 5

Service: 1

Recommended dishes: Mediterranean

Good sandwich. Nice clean place.

Atmosphere: 5

Food: 5

Service: 4

Last time I was here (like a year ago) I swore the place off. Service just wasn't great and something was missing from the sandwiches we ordered. I came again tonight and am absolutely thrilled that it's back to the Potbelly I've always loved. Keep up the great work!

Atmosphere: 5

Food: 5

Service: 5

Did not do the accommodations I asked for (clubby with ranch on the side, wreck with horseradish aioli on the side, wreck with cucumbers on the side). But why would they do that when they did not make the sandwiches per order anyway? One of the sandwiches was remade and I had to ask twice, because he offered to remove the tomatoes first, then I explained I am allergic and all the sandwiches were missing toppings. He apologized and was really nice, but still did not make my sandwich correctly. Did they run out of mustard today because we could not get any? Is this what I get for just not making a sandwich at home? Or for not going to Jersey Mike’s? It was the first time I tried the horseradish aioli and I was happy I liked it because I did not ask for it on my sandwich. I initially asked for it on the side so I can try it to see if I liked it. They are just free styling sandwiches here and I got 2 Dream Bars I will be throwing away because I did not notice when I bought them that there are so many fillers in them, which is weird because the cookies are pretty clean. I like that Potbelly has offers like milkshakes, chili, and Mac, but I won’t be rushing back.

Atmosphere: 5

Food: 1

Service: 1

Recommended dishes: Pickle

Skye & Eddie assisted me the other day & they did an excellent job. Skye was quick to take my order & Eddie cut my pickle while she assembled my sandwich & was finishing a sandwich (tuna.) I know Potbelly teaches their associates to engage with the customers on a personal level & Eddie did this flawlessly while he finished assembling my 2 sandwiches. Skye took over at the register & asked if I had any rewards card & told me about it too. I only visit this location because of the staff.

Atmosphere: 5

Food: 5

Service: 5