Ordered a birthday cake. Went to pick it up today 2 hrs before the party. No cake. The first employee said that the baker had been MIA. Offered me my money back and a generic cake from the freezer. Another employee decide to get involved and she was very rude. Told me again that the baker was MIA had had been. I asked why they didn’t call me to let me know this was the case and I wasn’t getting a cake. She said it wasn’t there problem because they just worked here and my problem was with the GM. Then she walked back to drive thru and said several times “I’m not dealing with you today”, I’m not dealing with this today”. This was terrible customer service from this girl (who may be the manager because no one corrected her behavior. First girl tried. I had been here before and the place was a dirty mess, so I should have known better. Obviously management does not care or these issues would not be so prevalent . Apparently even the manager couldn’t figure out that if the cake maker was MIA for days they needed to call customers that had orders and let them know.
Atmosphere: 1
Food: 1
Service: 1
Shawn Scrimsher
Baskin Robbins no longer sells milkshakes They sell $8 cups of chocolate milk‼ What a let down after all the years I have been going to this one‼☹?
Wendy Donley
I called twice to make sure what time they close. And at 8:15pm voicemail only.It would be nice IF THEY WOULD MENTION ON THE RECORDING WHAT☮️
CashCowClothing
This Baskin Robbins used to be a great business before they relocated. Don’t know who runs this new Baskin Robbin’s, but it’s absolutely terrible!!! The employees are rude, they don’t welcome or offer customers assistance and most items are ALWAYS out of stock, offering VERY few options to their customers.
Atmosphere: 1
Food: 1
Service: 1
Alyssia Hawk
The service was fantastic!! The atmosphere was great. Had a relaxing evening with my husband and enjoyed some great Ice cream. HIGHLY RECOMMENDED HIGHLY RECOMMEND
Got a good scope of ice cream
Atmosphere: 5
Food: 5
Service: 5
Ordered a birthday cake. Went to pick it up today 2 hrs before the party. No cake. The first employee said that the baker had been MIA. Offered me my money back and a generic cake from the freezer. Another employee decide to get involved and she was very rude. Told me again that the baker was MIA had had been. I asked why they didn’t call me to let me know this was the case and I wasn’t getting a cake. She said it wasn’t there problem because they just worked here and my problem was with the GM. Then she walked back to drive thru and said several times “I’m not dealing with you today”, I’m not dealing with this today”. This was terrible customer service from this girl (who may be the manager because no one corrected her behavior. First girl tried. I had been here before and the place was a dirty mess, so I should have known better. Obviously management does not care or these issues would not be so prevalent . Apparently even the manager couldn’t figure out that if the cake maker was MIA for days they needed to call customers that had orders and let them know.
Atmosphere: 1
Food: 1
Service: 1
Baskin Robbins no longer sells milkshakes They sell $8 cups of chocolate milk‼ What a let down after all the years I have been going to this one‼☹?
I called twice to make sure what time they close. And at 8:15pm voicemail only.It would be nice IF THEY WOULD MENTION ON THE RECORDING WHAT☮️
This Baskin Robbins used to be a great business before they relocated. Don’t know who runs this new Baskin Robbin’s, but it’s absolutely terrible!!! The employees are rude, they don’t welcome or offer customers assistance and most items are ALWAYS out of stock, offering VERY few options to their customers.
Atmosphere: 1
Food: 1
Service: 1
The service was fantastic!! The atmosphere was great. Had a relaxing evening with my husband and enjoyed some great Ice cream. HIGHLY RECOMMENDED HIGHLY RECOMMEND
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