Dunkin' Donuts in Bullhead City

“Duncan Doughnuts are better than the Pink Box and prices are a lot lower. The thing is, ever since they moved over to the Bullhead location from the Edgewater Casino, I never see the store busy. Maybe only in the mornings, but not that busy. It would be sad if they eventually closed up one day like most businesses out here because we retirees receive lots of comps to dine at the casinos for little cost, and that's where most of us end up snacking and eating.“

“On Monday morning, I ordered a box of 10 Munchkins through the mobile app. When I arrived to pickup my order at 9:15 am, there were cars in the parking lot and people inside. But the drive-thru had cones blocking it and the doors were locked with a sign posted "Closed due to lack of employees". However, my mobile showed that I was charged for the order I couldn't pickup and the purchase posted to my bank. I contacted corporate through online chat and got a message "Will respond within 24-48 hours" I have yet to hear from corporate.
HOWEVER.. today is a new day! I went back down there and, lo and behold, Dunkin' is open! Walked in and was immediately greeted by the person behind the counter. I asked for the manager and was informed that there was no manager available. So I asked to speak to the person in charge and she said "I guess that's me!" I explained the situation and she was very accommodating. She explained that they were currently out of Munchkins and could either give a refund or donut instead so we swapped out the unavailable 10 Munchkins for a half dozen donuts. The display was full of product, looked great and were delicious.
Dunkin' could have dropped the ball completely and this review would have been of a different flavor (pun intended) but thanks to this great employee, a lemon was turned into a great lemonade. The "powers that be" need to hold tight to this employee (I wish I had got her name), give her a raise or promotion or both. Thanks to her great customer service acumen, Dunkin' has secured my loyalty in a town with many other options available.“