Dunkin' Donuts in Bullhead City

“Cute little location. Very clean and neat. The staff is super friendly and happy. Makes you feel happy, too. It's a place that you can have coffee and ice cream. Great place for parents who want something for themselves and their kids. Dounuts or ice cream available.“

“On Monday morning, I ordered a box of 10 Munchkins through the mobile app. When I arrived to pickup my order at 9:15 am, there were cars in the parking lot and people inside. But the drive-thru had cones blocking it and the doors were locked with a sign posted "Closed due to lack of employees". However, my mobile showed that I was charged for the order I couldn't pickup and the purchase posted to my bank. I contacted corporate through online chat and got a message "Will respond within 24-48 hours" I have yet to hear from corporate.
HOWEVER.. today is a new day! I went back down there and, lo and behold, Dunkin' is open! Walked in and was immediately greeted by the person behind the counter. I asked for the manager and was informed that there was no manager available. So I asked to speak to the person in charge and she said "I guess that's me!" I explained the situation and she was very accommodating. She explained that they were currently out of Munchkins and could either give a refund or donut instead so we swapped out the unavailable 10 Munchkins for a half dozen donuts. The display was full of product, looked great and were delicious.
Dunkin' could have dropped the ball completely and this review would have been of a different flavor (pun intended) but thanks to this great employee, a lemon was turned into a great lemonade. The "powers that be" need to hold tight to this employee (I wish I had got her name), give her a raise or promotion or both. Thanks to her great customer service acumen, Dunkin' has secured my loyalty in a town with many other options available.“