I came 11/23/25 I ordered $43 worth of breakfast and drinks. This place was packed so I decided to go inside. My order was took and I waited patiently for my order. Two of my three drinks were prepared I was still waiting patiently for the rest of my order, my two food came out all that was missing was my last drink, I’m pretty sure they forget my drink so I nicely asked the manager Amanda about my iced chi tea she replied that it would be 20 more minutes! That made no sense to me. So I asked for a refund she says you gotta go to the register to get your refund so I proceeded to go to the register here comes Amanda with an excuse because it’s a different machine these were all cold drinks and I always get an iced chi so I know that was a lie. Instead of having customer service and saying I’m sorry let me get that right out for you she let a refund go through so I was the only one without a drink from my order. Horrible customer service and beyond rude! I don’t know how some people have jobs! If you cannot manage a fast paced work environment you should work else where because your multi task skills are not there and your customer service sucks to be a manager! I myself am in Management and a business owner and I would never! Don’t visit this store it is complete chaos!
Atmosphere: 1
Food: 1
Service: 1
Kandace Lee
Best Starbucks Intown
Atmosphere: 4
Food: 5
Service: 5
Wendy Garcia
I often order in the app and pickup at this location since I work in this area of town. In the morning to midday I usually give a few minutes extra time when picking up here since they are always SO busy, that way I'm not standing around waiting. If all you want is a drip brew coffee or water cup it's best to walk up and order from the counter, service will be faster and your coffee will be hotter.
Atmosphere: 4
Food: 5
Service: 4
Teresa Warner
Inside Safeway great to grab a coffee and grocery shop
Ruth Malone
My iced mocha was spot on today! Nice and chocolaty!
trina Dunn
As a Dasher horrible experience wait times for a customer order that is just sitting on the counter waiting to be bagged is over 15 to 20 mins and dashers have a time it needs to be picked up. Workers never acknowledge customers waiting for orders and when i asked if they would bag an order i was waiting over 10 mins for i was told i was rude and there busy and he refused to bag the order.
Alyssa Burruel
I'm not sure if there are new employees here, but the service has gone downhill. The drinks are juzt okay and certainly take a long time to make, and the people that help you at the window are unknowledged about their products and not the most pleasant.
Julieanna
Rude staff ! Lobby closed due to short staff male at window extremely rude ! Do better ! And the wait is long on top of ALWAYS messing up on orders ! Have the day you deserve!
Sheri Hill
How sad to see customer service not be handled correctly. I ordered two drinks very clear. She only ordered me one. Paid and left her tip thinking my order was complete. When they realized they only placed one order I said I would pay for the second but they all were so quick to say I would have to wait my turn. In my eyes you messed up and according to them there would be 13 orders now before me and they were laughing. As a manager in customer service, this is not acceptable. I won't be backto this establishment. You get better customer service in Safeway.
Sandy LP P
the staff is always friendly and knowledgeable. my food and coffee is always made right
It seems that they only care about Doordash and the drive-through so sad!!! I used to work at Starbucks and they never did that before!!
Michaelene Murray
I've been coming to this location for a couple of weeks, hoping the service for the drive-through would speed up. It hasn't. This is the slowest drive-through service at a Starbucks that I've experienced. The manager at this location needs to reorganize his staff. They are always running around ignoring drive-through orders in their madness. I always order 5-10 minutes before I get there, and I still have to wait for them to make my order when I get to the window. Then, to give me the wrong egg bites, I'm allergic to pork! Needles to say, I'm going to have to go out of my way and stop at the other locations in the morning. This is the first Starbucks in many states that I've visited that I'm very displeased with.
Justin Tapia
Place the order online at 7:19, tell me a 12 to 15 minute wait. 45 minutes later I got my order. Every time I asked, they told me it would be another 5 to 10 minutes. When asked if I can just get the money credited back to my account since it’s taking too long and I’ll be late for work,, I was told that they can put it back on my Starbucks account, but they can’t give me a refund any other way. It sucks when you see thousands of people come in after you already put your order ahead of time and still walk out before you.
I came 11/23/25 I ordered $43 worth of breakfast and drinks. This place was packed so I decided to go inside. My order was took and I waited patiently for my order. Two of my three drinks were prepared I was still waiting patiently for the rest of my order, my two food came out all that was missing was my last drink, I’m pretty sure they forget my drink so I nicely asked the manager Amanda about my iced chi tea she replied that it would be 20 more minutes! That made no sense to me. So I asked for a refund she says you gotta go to the register to get your refund so I proceeded to go to the register here comes Amanda with an excuse because it’s a different machine these were all cold drinks and I always get an iced chi so I know that was a lie. Instead of having customer service and saying I’m sorry let me get that right out for you she let a refund go through so I was the only one without a drink from my order. Horrible customer service and beyond rude! I don’t know how some people have jobs! If you cannot manage a fast paced work environment you should work else where because your multi task skills are not there and your customer service sucks to be a manager! I myself am in Management and a business owner and I would never! Don’t visit this store it is complete chaos!
Atmosphere: 1
Food: 1
Service: 1
Best Starbucks Intown
Atmosphere: 4
Food: 5
Service: 5
I often order in the app and pickup at this location since I work in this area of town. In the morning to midday I usually give a few minutes extra time when picking up here since they are always SO busy, that way I'm not standing around waiting. If all you want is a drip brew coffee or water cup it's best to walk up and order from the counter, service will be faster and your coffee will be hotter.
Atmosphere: 4
Food: 5
Service: 4
Inside Safeway great to grab a coffee and grocery shop
My iced mocha was spot on today! Nice and chocolaty!
As a Dasher horrible experience wait times for a customer order that is just sitting on the counter waiting to be bagged is over 15 to 20 mins and dashers have a time it needs to be picked up. Workers never acknowledge customers waiting for orders and when i asked if they would bag an order i was waiting over 10 mins for i was told i was rude and there busy and he refused to bag the order.
I'm not sure if there are new employees here, but the service has gone downhill. The drinks are juzt okay and certainly take a long time to make, and the people that help you at the window are unknowledged about their products and not the most pleasant.
Rude staff ! Lobby closed due to short staff male
at window extremely rude ! Do better ! And the wait is long on top of ALWAYS messing up on orders ! Have the day you deserve!
How sad to see customer service not be handled correctly. I ordered two drinks very clear. She only ordered me one. Paid and left her tip thinking my order was complete. When they realized they only placed one order I said I would pay for the second but they all were so quick to say I would have to wait my turn. In my eyes you messed up and according to them there would be 13 orders now before me and they were laughing. As a manager in customer service, this is not acceptable. I won't be backto this establishment. You get better customer service in Safeway.
the staff is always friendly and knowledgeable. my food and coffee is always made right
Restaurantji Recommends
Starbucks, take it or leave it
It seems that they only care about Doordash and the drive-through so sad!!! I used to work at Starbucks and they never did that before!!
I've been coming to this location for a couple of weeks, hoping the service for the drive-through would speed up. It hasn't. This is the slowest drive-through service at a Starbucks that I've experienced. The manager at this location needs to reorganize his staff. They are always running around ignoring drive-through orders in their madness. I always order 5-10 minutes before I get there, and I still have to wait for them to make my order when I get to the window. Then, to give me the wrong egg bites, I'm allergic to pork! Needles to say, I'm going to have to go out of my way and stop at the other locations in the morning. This is the first Starbucks in many states that I've visited that I'm very displeased with.
Place the order online at 7:19, tell me a 12 to 15 minute wait. 45 minutes later I got my order. Every time I asked, they told me it would be another 5 to 10 minutes. When asked if I can just get the money credited back to my account since it’s taking too long and I’ll be late for work,, I was told that they can put it back on my Starbucks account, but they can’t give me a refund any other way. It sucks when you see thousands of people come in after you already put your order ahead of time and still walk out before you.
Never disappoints
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