Auntie Anne's

This place has gone downhill so much would 10/10 not recommend coming here!!

Do not get any food or drinks from this location! (Chandler fashion square). Today, 5/30 around 2, me and my kids went here to get a large strawberry lemonade. When I took the cup over to a table to put the strawberry in, I noticed something black under the lid. When I lifted the lid, I found a dead fly stuck between the bottom of the lid and the lip of the cup where it was smushed. I went back to auntie Anne’s to get a new one because I obviously wasn’t going to drink from that one. Wasn’t mad, things happen. Well the lady that served me the drink originally took it back over to the drinks fountain and just put on a new lid, guessing she thought I wouldn’t see her. When she went to hand it to me, I asked her for a new cup and new top because the fly was smushed between them so on the cup too. Her and I’m guessing her manager that was right there seeing everything got an attitude and was giving me dirty looks like I was being a nuisance and inconveniencing them. She did give me a new cup and lid with new lemonade but I was pissed at this point for the lack of cleanliness, of care and the attitude. I’m glad I didn’t get any food from there cuz god knows what’s been on and in that. I’m mad about the employee but even madder about the manager because even he thought it was ok to give a customer back a cup that had a dead fly smashed in to it. Never going there again for anything.

So when we ordered our food, we had gotten just a cup of the pieces of pretzel bites with pepperoni and we ordered it and we walked away and we each had a piece and it was burnt at the bottom so we went back and we said is there anything That we could do or exchange it? And the girl said they’re all like that There was two girls there one was a white lady and the other was a small Mexican girl. That was the cashier. We asked just to get our money back and they told us that we had to go and toss the cup ourselves in the mall trashcan because they couldn’t do it . and they would not give us a refund back unless we tossed it while talking to her the small cashier girl she took her hair out of her ponytail and re-tied it. I then looked at both the girls, and they both did not have their hair in a bun or a hairnet they were just down in a long ponytail they both had longer hair. They then proceeded to give us a refund because we toss the cup of pepperoni pieces, and I asked what their manager’s name was, and it turned out. The white girl was the manager, and she was the one who told us that It would take eight minutes to remake the pepperoni When they were giving us a refund, the little Mexican girl was just laughing I’m not sure if it was about us or what she was giggling about. I asked where I could make a complaint and they just said I guess online it was the worst customer service and the worst food snack that I’ve ever eaten. Do not go here save your money.

The lady there was rude. We ask for plain pretzels but tried to give us cinnamon pretzels but she washed off with oil and said here while it was burnt as well. So our experience was horrible. She made us get a refund but never gave us a refund & receipt. She was very disrespectful.

The cinnamon sugar pretzels are amazing. Chelsea was so polite and helpful with my grandkids. Chelsea thank you for taking the time a patience with the kids who were so indecisive. We appreciate your hard work.
Thank you

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cinnamon Sugar

Good pretzels but the girl who works here is really mean 😬 it was honestly really jarring

Got the pizza pretzel bites with marinara. It was good, the building design could use a little more work but overall the food was good.

Got the pizza pretzel bites with marinara. It was good, the building design could use a little more work but overall the food was good.

Sweet pretzel (why?) and extremely salty cheese sauce made for a rather vile snack.

Atmosphere: 1

Food: 1

Service: 1

They don't have pick up orders after 4:45pm. Bummer!!!

Atmosphere: 1

Food: 1

Service: 1

The manager is a major jerk he threw a cream cheese packet and said go he really should be fired

Service: 1

Pretzels are good, but the girl who took my order had the worst attitude for zero reason.

Extremely disappointed at the dishonest employee who took my order on July 7, 2024/ 5:06pm inside the Chandler Fashion Mall, Arizona location.

I ordered a sweet almond pretzel and a small lemonade, she greeted me with a smile and there was no problems with the interaction while taking my order.

I asked her, “how long has this pretzel been out?” *pointing at the hot display case*

She stated “20 minutes?”

Then I proceed to ask her if it was alright to get a fresh one instead. & that I am willing to wait.

she said ok, she’ll get me a fresh one. I was happy that she was nice enough to do that for me so I tipped her 20%.

BOYYYY WAS I UPSET WHEN I SAW HER PUT THE OLD PRETZEL FROM THE HOT DISPLAY CASE IN TO THE BAG, HIDE IT ABOVE THE SHELF SO I COULDN’T SEE IT, WAIT 2 MINUTES BEFORE HANDING ME THE SAME OLD ONE SHE BAGGED UP FROM THE CASE.

The dishonesty of that employee made me really upset.

I don’t like to argue so I just gave the pretzel benefit of the doubt, I stood in the front of the register, took a bite from it & it was HARD. I let my son try it too and he didn’t like it. So I asked the same dishonest employee if we could just exchange it out for a cinnamon sugar pretzel instead hoping that it might be softer.

The dishonest employee looks at her co worker and her co worker looked annoyed, the coworker grabbed another old regular pretzel from the hot case, “sugared” it up and hands it to me.

It did not look like the normal cinnamon sugar pretzel that we’re use to eating. The pretzel was not soft or sweet. It was hard, salty, and not that much cinnamon at all; taste was really off.

Anyways, I threw one of the old pretzels away, gave the “cinnamon sugared” one to my husband because that man can eat anything and I hate wasting money in this economy.

& As for that dishonest employee+ coworker: I hope you guys get the chance to read this feedback to please tell your customers next time that you and your staff do not want to make fresh ones for customers who’re willing to wait so that we can take our business elsewhere.

Felt like I wasted my money on bad pretzels and warm lemonade. Bugged me so much that I seriously wished I didn’t tip because you guys absolutely did not deserve it.

Atmosphere: 1

Food: 1

Service: 1

Ok. So I tried to give this place 3 separate tries. I’ve heard the food may be good but you know what the person today is what did it. Idk her name but it’s 1.16.24 11:30 am. She was so rude. Straight rude. I’m sorry. If someone says can I have the fresh pretzels and you say “No, I’m not selling these” you don’t deserve business. From anyone. And this lady was it. I just went upstairs and had wetzels make mine fresh. No problems.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Pretzel Bites

I redeemed the wrong reward by mistake and subsequently the app would not let me redeem the reward I meant to redeem, and the cashier would not honor the reward I meant to use. She also didn’t seem to care that our purchase price would be doubled because of it.

Food: 3

Service: 1