Who ever was on shift at 4pm on Saturday 6/28/25 needs to work on their customer service. Smacking your gum mumbling with attitude is not how you treat customers. On top of that, my pick up order said it was ready 10 MINUTES before I came in and you guys hadn't even started it and had me waiting, demonstrating your lack of urgency and respect for others time. The girl on shift was at least polite, but the guy on shift makes it clear he doesn't want to be at work.
Jashan Lodha
Phenomenal restaurant—they give generous portions and are not stingy about anything they put unlike most restaurants with meats or avocado. They have so many customizable salads and bowls and sandwiches and soups and combos and just pure ingredients it’s amazing. They even have nuts and real mangoes, fruits, avocados, cranberries and seeds. Their house dressings are to die for and everything they make is just delicious and perfect. Their juices are also very good and their reward points system works well too. They even give rolls and chocolate covered strawberries with every meal including kids meals which just comes with it! Their staff was helpful and polite for me too with my order and questions and getting to watch them work is a profound example of food transparency that should be modeled everywhere. The restaurant interior is well-designed and full of natural light and great too although it could do with some decor or health quotes or something on the wall.
Hisham Albawab
We ordered 3 cups and was only given 2 then when we asked for more they said it was for the customer 3 spots behind us and when we got our cups it was half empty and when we asked for it to be the same as the second she said that she has to charge us extra just so it will look the same after we canceled and asked for a refund they said we have to wait for the 10 people to finish ordering just to get a refund and after we got the refund they started giving them away for free instead of giving us the amount of strawberries to fill the cup
Norma Ortiz
Everything was good save for when I got up to take my tray and one of the employees said “Put it down/set it down and walk away”. Twice since I didn’t hear him correctly the first time. Perhaps I am a bit sensitive, but as someone who has worked in customer service in the past, I would never have spoken to a customer in such a manner. There could have definitely been a more kinder, professional approach.
James Kimball
The soup was cold, and they wouldn't touch it after we got it. Cold soup is not usually the case for Zupas, and whenever they do it hot, it is very good! Sadly, this trip was not the best. The front folks were spectacular at customer service, and the salad and sandwiches were quite good!
jocelyn graffius
my favorite place to eat!
Karen Lyman
I am so disappointed in this restaurant, it's usually so good but this time the staff were rude when we asked for a strawberry that was plain with no chocolate and the staff member said they couldn't do that. It would be less expensive for your company to give one that had no chocolate - plus there were cups of plain strawberries sitting right on the counter. Staff were busy making online orders to take our order when we arrived. The dessert we got was so stale - the rice krispie treat. Overall a very bad experience at this location. This is being written by myself and my co-worker who took me out for my birthday here for lunch.
Clarissa Taylor
The manager Haily was super helpful and nice. Love the staff and the soup ❤️
Santosh
Worker misheard other coworker thinking we ordered 2 sandwiches but we only ordered one. Worker never repeated order and we never said we ordered 2. Then proceeded to call my fiancé a liar saying she ordered 2 sandwiches instead of 1. Manager took over and gave us a partial refund(only for the sandwich we didn't order) and let us keep the extra food. Manager said "he's new" and the rude worker never apologized and walked off. I didn't know being new was an excuse to be a moron and a jerk. Worker gave me crazy eyes and froze up. when I questioned him and he was shaking like a coward. I hope that when a coworker messes up again he doesn't call a customer a liar. Manager was okay I guess. Would never come here again.
Atmosphere: 1
Food: 2
Service: 1
Under The wire
The worst. I gave given them more chances then I care to admit. Last expirence I wanted to complain. But was put on hold. Have sent 3 emails. Nothing. Terrible food. And even worse customer service. Its salad. But yet. They find new ways to screw that up.
Everything they prepare is very delicious. The menu is very healthy, as for the service, they are not so fast, sometimes there is a line because the service is slow; The facilities are very clean but they almost always have very high cooling no matter if it is summer or winter.
Dietary restrictions: I have a low sodium diet and this place offers all I can eat. I love
Atmosphere: 4
Food: 5
Service: 4
Daryl Willard
First time here and definitely my last. I wanted to try and like this place, and what drew me was a juice bar instead of typical soda. I came at 9:15 and they already dismantled the juice machines and refused to remedy it by grabbing juice from the back or something. Really? That’s how you treat people? Refuse them a refreshing drink 45 minutes before you close? The lack of service and arrogant rudeness behind it left a bad taste…won’t be back.
Atmosphere: 1
Food: 2
Service: 1
Benjamin Wang
None of the staffs knows what he/she’s doing. Didn’t know how to make the salad, got the soup wrong, and the cashier was not attentive at all. No wifi.
Atmosphere: 1
Food: 1
Service: 1
Did4 LuLz
Zupas by Chandler Fashion Square, The girl behind the salad counter doesn’t know how customer service works, she’s rude annd acts like she owns the place. The tables are full of dirty dishes, no one is bashing the tables! Lemonade Drinking fountains weren’t refilled!
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Lobster, Bisque
Danney Rampersaud
Here for a work trip. Awesome staff and fresh ingredients this place is awesome must. Definitely recommend!!
Who ever was on shift at 4pm on Saturday 6/28/25 needs to work on their customer service. Smacking your gum mumbling with attitude is not how you treat customers. On top of that, my pick up order said it was ready 10 MINUTES before I came in and you guys hadn't even started it and had me waiting, demonstrating your lack of urgency and respect for others time. The girl on shift was at least polite, but the guy on shift makes it clear he doesn't want to be at work.
Phenomenal restaurant—they give generous portions and are not stingy about anything they put unlike most restaurants with meats or avocado. They have so many customizable salads and bowls and sandwiches and soups and combos and just pure ingredients it’s amazing. They even have nuts and real mangoes, fruits, avocados, cranberries and seeds. Their house dressings are to die for and everything they make is just delicious and perfect. Their juices are also very good and their reward points system works well too. They even give rolls and chocolate covered strawberries with every meal including kids meals which just comes with it! Their staff was helpful and polite for me too with my order and questions and getting to watch them work is a profound example of food transparency that should be modeled everywhere. The restaurant interior is well-designed and full of natural light and great too although it could do with some decor or health quotes or something on the wall.
We ordered 3 cups and was only given 2 then when we asked for more they said it was for the customer 3 spots behind us and when we got our cups it was half empty and when we asked for it to be the same as the second she said that she has to charge us extra just so it will look the same after we canceled and asked for a refund they said we have to wait for the 10 people to finish ordering just to get a refund and after we got the refund they started giving them away for free instead of giving us the amount of strawberries to fill the cup
Everything was good save for when I got up to take my tray and one of the employees said “Put it down/set it down and walk away”. Twice since I didn’t hear him correctly the first time. Perhaps I am a bit sensitive, but as someone who has worked in customer service in the past, I would never have spoken to a customer in such a manner. There could have definitely been a more kinder, professional approach.
The soup was cold, and they wouldn't touch it after we got it. Cold soup is not usually the case for Zupas, and whenever they do it hot, it is very good! Sadly, this trip was not the best. The front folks were spectacular at customer service, and the salad and sandwiches were quite good!
my favorite place to eat!
I am so disappointed in this restaurant, it's usually so good but this time the staff were rude when we asked for a strawberry that was plain with no chocolate and the staff member said they couldn't do that. It would be less expensive for your company to give one that had no chocolate - plus there were cups of plain strawberries sitting right on the counter. Staff were busy making online orders to take our order when we arrived. The dessert we got was so stale - the rice krispie treat. Overall a very bad experience at this location. This is being written by myself and my co-worker who took me out for my birthday here for lunch.
The manager Haily was super helpful and nice. Love the staff and the soup ❤️
Worker misheard other coworker thinking we ordered 2 sandwiches but we only ordered one. Worker never repeated order and we never said we ordered 2. Then proceeded to call my fiancé a liar saying she ordered 2 sandwiches instead of 1. Manager took over and gave us a partial refund(only for the sandwich we didn't order) and let us keep the extra food. Manager said "he's new" and the rude worker never apologized and walked off. I didn't know being new was an excuse to be a moron and a jerk. Worker gave me crazy eyes and froze up. when I questioned him and he was shaking like a coward. I hope that when a coworker messes up again he doesn't call a customer a liar. Manager was okay I guess. Would never come here again.
Atmosphere: 1
Food: 2
Service: 1
The worst. I gave given them more chances then I care to admit. Last expirence I wanted to complain. But was put on hold. Have sent 3 emails.
Nothing. Terrible food. And even worse customer service. Its salad. But yet. They find new ways to screw that up.
Food: 1
Service: 1
Restaurantji Recommends
Everything they prepare is very delicious. The menu is very healthy, as for the service, they are not so fast, sometimes there is a line because the service is slow; The facilities are very clean but they almost always have very high cooling no matter if it is summer or winter.
Dietary restrictions: I have a low sodium diet and this place offers all I can eat. I love
Atmosphere: 4
Food: 5
Service: 4
First time here and definitely my last. I wanted to try and like this place, and what drew me was a juice bar instead of typical soda. I came at 9:15 and they already dismantled the juice machines and refused to remedy it by grabbing juice from the back or something. Really? That’s how you treat people? Refuse them a refreshing drink 45 minutes before you close? The lack of service and arrogant rudeness behind it left a bad taste…won’t be back.
Atmosphere: 1
Food: 2
Service: 1
None of the staffs knows what he/she’s doing. Didn’t know how to make the salad, got the soup wrong, and the cashier was not attentive at all. No wifi.
Atmosphere: 1
Food: 1
Service: 1
Zupas by Chandler Fashion Square, The girl behind the salad counter doesn’t know how customer service works, she’s rude annd acts like she owns the place.
The tables are full of dirty dishes, no one is bashing the tables!
Lemonade Drinking fountains weren’t refilled!
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Lobster, Bisque
Here for a work trip. Awesome staff and fresh ingredients this place is awesome must. Definitely recommend!!
Atmosphere: 5
Food: 5
Service: 5
Loading...