Craving breakfast, I looked at the clock to see I had 8 minutes to get in my order before 10:30. I placed the order on my phone, as a mobile pickup. Unfortunately, when I arrived, Ashlynn didn’t see my order. When I checked my phone, I was on a screen, where I had not pressed ‘Complete order’, and it was now 10:35. Fortunately, Ashlynn was soooo friendly and considerate, that she went ahead and pushed the order through. I was sooo grateful for her presence at the Chick-Fil-A drive through today. I think she realized I was having a rough day and stuck her neck out for me. She saved me!
Reno Bgm
Olivia is super helpful and friendly
ava s
My family and I personally have always loved going to Chick Fil A, as there has never been a bad experience. But a couple of weeks ago, I came in the evening with my husband and kids and was being helped very courteously by two girls in the front, that were aware we were dining in as a family. As we were getting ready to leave, my husband wanted to get a shake so I decided to order while he walks out to the car to get the kids situated in the car. As he is leaving, one of the girls that attended to us also leaves, as it looked like she was going home for the night. As my husband is walking towards the car while I am waiting inside, the employee walks up to him and asks for his number. As soon as he told her he is married she walked away and apologized, but she attended to us and knew that he was eating with his family. I rarely ever complain but found this to be extremely distasteful and inappropriate, as she basically waited for the second he was alone to do it. I called to complain afterwards and spoke to a young man that was possibly a lead or manager that night, and he apologized and stated it would be addressed. It has just left us feeling very uncomfortable to return to this location and just disappointed.
Sarah Ortiz
Fantastic customer service all around! Friendly, fast, and great food! Thank you! Will be back!
Desi Torr
Very friendly BEST PEACH MILSHAKE 🍑 I LOVE IT
No name Just reviews
In the past 5 days, I've gone to the Ocotillo location twice. Once at 9:30pm and the other around 1pm.
First....as a customer who has eaten Chic Fil A from Connecticut to Georgia to California to Arizona...Arizona needs to go back and learn the Franchise's customer service policies. They are not friendly, and its a bunch of kids that at certain times of the day don't care. Even 1 older lady gave me McDonalds vibes. Like I was bothering her for ordering food.
Here's my review. If Chic Fil A decided to close 2 locations at the same time and then open 1 back up they should understand that the people who frequent Gilbert Road is now coming to Ocotillo that means a certain expectations is formed. Same treatment, different people, but It's Chic Fil A.
Ocotillo has rude employees, making you feel like you're ordering food from McDonalds, and the last time I even frequented a McDonalds was pre-Chic Fil A, becoming more every where outside of Georgia.
On both occasions, my food was old. Saturdays dinner was extremely cold, and it felt like it was just sitting there waiting to be thrown out since it was the end of the night.
Wednesdays meal at 1pm all of us felt that it was old lettuce, old cheese, more breading than chicken,fries hard and salty, Large fries filled to a medium portion and the medium over flowing, breaded chicken nuggets dry and the grilled nuggets cold. I've spent over $120 in 2 days, and it's pushing me to end my 8 year personal boycott with McDonalds.
Things to improve...Customer Service...the Chic Fil A way. Better food quality at busy times and at late night. The team is engaging when you pull up in the drive-thru and not talk to each other before acknowledging the customer.
I can give a compliment to the young lady that was on the drive thru line between 12:30 & 1:30pm, very nice helpful, her only error she didn't have the menu visible so while I stumbled through ordering multiple orders it would have been nice to just have it out instead of asking "oh do you want to see the menu" as it was obvious I wasn't clear on nugget sizes or names of sandwich. That plays in part that I was on a call, so it was hard to focus. But it would have been helpful just seeing the menu.
I got to the windows but on the second line and waited 3 mins before I was approached because I was on the second line, and they took care of the line directly at the windows. Then, on my first interaction, it wasn't what's the name on the order it was. Can you drive up to the stop sign. Then 2 mins and 3 other cars passed I got a Hi what's the name on the order, only to go back and forth 3 more times before asking for payment, then running back 2 more times because it was apple pay and he had to run the phone to the windows. To then run back and say we clicked it wrong, can you do it again.
I get the change in the structure of your location. But if you opened means someone from upper management said, "Let's get the people coming back even if out outside look in disarray, but let's get them eating again." Whelp - your food and customer service didn't do anything to make me forget the appearance of the place, it just made me say, either I wait for Gilbert Road to open back up or I travel out futher like the old days to get Chic Fil A.
What could improve in this case is an apology for the wait, maybe a cookie or a card for the inconvenience. I literally had to go around a car in a drive thru instructed by one of your employees, and he gave me a breakfast card for the inconvenience.
Of course, that wasn't in Arizona. Again the appeal to keep spending your money at Chic Fil A even though other competitors are lowering prices and bundling food for families is the customer service and the environment Chic Fil A provides inside and on th
Atmosphere: 2
Food: 1
Service: 3
Recommended dishes: Original Chicken Sandwich, Mac & Cheese, Chick-Fil-A Waffle Potato Fries, Grilled Chicken Sandwich, Dr Pepper, Spicy Chicken Sandwich
Helen
It's chick fila a, standard menu, nothing wrong with it. Except they donate to local public schools and contribute to the local community. So yeah, I'll always eat there when I want a chicken sandwich and whenever there's a food drive.
Craving breakfast, I looked at the clock to see I had 8 minutes to get in my order before 10:30. I placed the order on my phone, as a mobile pickup. Unfortunately, when I arrived, Ashlynn didn’t see my order. When I checked my phone, I was on a screen, where I had not pressed ‘Complete order’, and it was now 10:35. Fortunately, Ashlynn was soooo friendly and considerate, that she went ahead and pushed the order through. I was sooo grateful for her presence at the Chick-Fil-A drive through today. I think she realized I was having a rough day and stuck her neck out for me. She saved me!
Olivia is super helpful and friendly
My family and I personally have always loved going to Chick Fil A, as there has never been a bad experience. But a couple of weeks ago, I came in the evening with my husband and kids and was being helped very courteously by two girls in the front, that were aware we were dining in as a family. As we were getting ready to leave, my husband wanted to get a shake so I decided to order while he walks out to the car to get the kids situated in the car. As he is leaving, one of the girls that attended to us also leaves, as it looked like she was going home for the night. As my husband is walking towards the car while I am waiting inside, the employee walks up to him and asks for his number. As soon as he told her he is married she walked away and apologized, but she attended to us and knew that he was eating with his family. I rarely ever complain but found this to be extremely distasteful and inappropriate, as she basically waited for the second he was alone to do it. I called to complain afterwards and spoke to a young man that was possibly a lead or manager that night, and he apologized and stated it would be addressed. It has just left us feeling very uncomfortable to return to this location and just disappointed.
Fantastic customer service all around! Friendly, fast, and great food! Thank you! Will be back!
Very friendly BEST PEACH MILSHAKE 🍑 I LOVE IT
In the past 5 days, I've gone to the Ocotillo location twice. Once at 9:30pm and the other around 1pm.
First....as a customer who has eaten Chic Fil A from Connecticut to Georgia to California to Arizona...Arizona needs to go back and learn the Franchise's customer service policies. They are not friendly, and its a bunch of kids that at certain times of the day don't care. Even 1 older lady gave me McDonalds vibes. Like I was bothering her for ordering food.
Here's my review. If Chic Fil A decided to close 2 locations at the same time and then open 1 back up they should understand that the people who frequent Gilbert Road is now coming to Ocotillo that means a certain expectations is formed. Same treatment, different people, but It's Chic Fil A.
Ocotillo has rude employees, making you feel like you're ordering food from McDonalds, and the last time I even frequented a McDonalds was pre-Chic Fil A, becoming more every where outside of Georgia.
On both occasions, my food was old. Saturdays dinner was extremely cold, and it felt like it was just sitting there waiting to be thrown out since it was the end of the night.
Wednesdays meal at 1pm all of us felt that it was old lettuce, old cheese, more breading than chicken,fries hard and salty, Large fries filled to a medium portion and the medium over flowing, breaded chicken nuggets dry and the grilled nuggets cold. I've spent over $120 in 2 days, and it's pushing me to end my 8 year personal boycott with McDonalds.
Things to improve...Customer Service...the Chic Fil A way. Better food quality at busy times and at late night. The team is engaging when you pull up in the drive-thru and not talk to each other before acknowledging the customer.
I can give a compliment to the young lady that was on the drive thru line between 12:30 & 1:30pm, very nice helpful, her only error she didn't have the menu visible so while I stumbled through ordering multiple orders it would have been nice to just have it out instead of asking "oh do you want to see the menu" as it was obvious I wasn't clear on nugget sizes or names of sandwich. That plays in part that I was on a call, so it was hard to focus. But it would have been helpful just seeing the menu.
I got to the windows but on the second line and waited 3 mins before I was approached because I was on the second line, and they took care of the line directly at the windows. Then, on my first interaction, it wasn't what's the name on the order it was. Can you drive up to the stop sign. Then 2 mins and 3 other cars passed I got a Hi what's the name on the order, only to go back and forth 3 more times before asking for payment, then running back 2 more times because it was apple pay and he had to run the phone to the windows. To then run back and say we clicked it wrong, can you do it again.
I get the change in the structure of your location. But if you opened means someone from upper management said, "Let's get the people coming back even if out outside look in disarray, but let's get them eating again." Whelp - your food and customer service didn't do anything to make me forget the appearance of the place, it just made me say, either I wait for Gilbert Road to open back up or I travel out futher like the old days to get Chic Fil A.
What could improve in this case is an apology for the wait, maybe a cookie or a card for the inconvenience. I literally had to go around a car in a drive thru instructed by one of your employees, and he gave me a breakfast card for the inconvenience.
Of course, that wasn't in Arizona. Again the appeal to keep spending your money at Chic Fil A even though other competitors are lowering prices and bundling food for families is the customer service and the environment Chic Fil A provides inside and on th
Atmosphere: 2
Food: 1
Service: 3
Recommended dishes: Original Chicken Sandwich, Mac & Cheese, Chick-Fil-A Waffle Potato Fries, Grilled Chicken Sandwich, Dr Pepper, Spicy Chicken Sandwich
It's chick fila a, standard menu, nothing wrong with it. Except they donate to local public schools and contribute to the local community. So yeah, I'll always eat there when I want a chicken sandwich and whenever there's a food drive.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken Sandwich, Spicy Chicken Sandwich
Awesome fast and friendly.
Atmosphere: 5
Food: 5
Service: 5
Ordered online and picked up food. Short wait, great food. Waffle fries for the win!
Atmosphere: 4
Food: 5
Service: 4
Love it here always great food 😋 can't go wrong eating here
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Chick-fil-A never misses. All the workers are always smiling and it makes my day.
Kid-friendliness: This Chick-fil-A had an indoor play-place for kids
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries, Grilled Chicken Sandwich, Dr Pepper, Grilled Chicken Sandwich Meal, Poutine
Love it but can't afford it any longer too expensive
Atmosphere: 5
Food: 5
Service: 5
This locations is characteristic of not fulfilling orders correctly. Constantly they miss items within the order.
Atmosphere: 2
Food: 5
Service: 1
Love the food with outstanding sides of Tortilla soup, parfait, spicy southwest salad & Mac & cheese. Friendly staff
Atmosphere: 5
Food: 5
Service: 5
The staff here is always friendly and helpful!!
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