In the past 5 days, I've gone to the Ocotillo location twice. Once at 9:30pm and the other around 1pm.
First....as a customer who has eaten Chic Fil A from Connecticut to Georgia to California to Arizona...Arizona needs to go back and learn the Franchise's customer service policies. They are not friendly, and its a bunch of kids that at certain times of the day don't care. Even 1 older lady gave me McDonalds vibes. Like I was bothering her for ordering food.
Here's my review. If Chic Fil A decided to close 2 locations at the same time and then open 1 back up they should understand that the people who frequent Gilbert Road is now coming to Ocotillo that means a certain expectations is formed. Same treatment, different people, but It's Chic Fil A.
Ocotillo has rude employees, making you feel like you're ordering food from McDonalds, and the last time I even frequented a McDonalds was pre-Chic Fil A, becoming more every where outside of Georgia.
On both occasions, my food was old. Saturdays dinner was extremely cold, and it felt like it was just sitting there waiting to be thrown out since it was the end of the night.
Wednesdays meal at 1pm all of us felt that it was old lettuce, old cheese, more breading than chicken,fries hard and salty, Large fries filled to a medium portion and the medium over flowing, breaded chicken nuggets dry and the grilled nuggets cold. I've spent over $120 in 2 days, and it's pushing me to end my 8 year personal boycott with McDonalds.
Things to improve...Customer Service...the Chic Fil A way. Better food quality at busy times and at late night. The team is engaging when you pull up in the drive-thru and not talk to each other before acknowledging the customer.
I can give a compliment to the young lady that was on the drive thru line between 12:30 & 1:30pm, very nice helpful, her only error she didn't have the menu visible so while I stumbled through ordering multiple orders it would have been nice to just have it out instead of asking "oh do you want to see the menu" as it was obvious I wasn't clear on nugget sizes or names of sandwich. That plays in part that I was on a call, so it was hard to focus. But it would have been helpful just seeing the menu.
I got to the windows but on the second line and waited 3 mins before I was approached because I was on the second line, and they took care of the line directly at the windows. Then, on my first interaction, it wasn't what's the name on the order it was. Can you drive up to the stop sign. Then 2 mins and 3 other cars passed I got a Hi what's the name on the order, only to go back and forth 3 more times before asking for payment, then running back 2 more times because it was apple pay and he had to run the phone to the windows. To then run back and say we clicked it wrong, can you do it again.
I get the change in the structure of your location. But if you opened means someone from upper management said, "Let's get the people coming back even if out outside look in disarray, but let's get them eating again." Whelp - your food and customer service didn't do anything to make me forget the appearance of the place, it just made me say, either I wait for Gilbert Road to open back up or I travel out futher like the old days to get Chic Fil A.
What could improve in this case is an apology for the wait, maybe a cookie or a card for the inconvenience. I literally had to go around a car in a drive thru instructed by one of your employees, and he gave me a breakfast card for the inconvenience.
Of course, that wasn't in Arizona. Again the appeal to keep spending your money at Chic Fil A even though other competitors are lowering prices and bundling food for families is the customer service and the environment Chic Fil A provides inside and on th
Atmosphere: 2
Food: 1
Service: 3
Recommended dishes: Original Chicken Sandwich, Mac & Cheese, Chick-Fil-A Waffle Potato Fries, Grilled Chicken Sandwich, Dr Pepper, Spicy Chicken Sandwich
Helen
It's chick fila a, standard menu, nothing wrong with it. Except they donate to local public schools and contribute to the local community. So yeah, I'll always eat there when I want a chicken sandwich and whenever there's a food drive.
One time I went to take out an ice cream cone here but their ice cream machine was runny so they gave me option to change it to a milkshake which I gladly took. I initially went for cookies and cream flavor but they ran out of cookies and cream so I chose vanilla. They gave me that milkshake and a free sandwich coupon on top of that as a sorry and was very sincere. Great customer service and the milkshake was good too!
Food: 5
Service: 5
Kyle
Said large fry, got a medium, but charged for a large. Said no pickles twice, got pickles. Asked for polynesian sauce, got BBQ. seems like you don't get what you ask for.
Food: 3
Service: 1
George Carol
Huge fan of chick fil a, the food is very consistent and good but the real problem is how it is ran by high schoolers, meaning there is always soooo many high school students inside being obnoxious.
Atmosphere: 1
Food: 4
Service: 4
Sonny Prewett
This location used to be efficient and fast. Now they have you pull to the front for 10 min to appear the drive thru has quick times.
Atmosphere: 2
Food: 5
Service: 2
Wendy Welch
I went there today in search of the most wonderful grilled chicken bacon sandwich. I was given a sample of one a couple of weeks ago. I wasn't sure which one it was. As we pulled up to the drive thru , two young men wanted to take our order. I asked if we could look at the menu before ordering. I explained to them what I was looking for. They didn't listen to me and didn't really care to get it rite. They just wanted me to move along. They said oh it must be this one. I ordered It, FOR NINE DOLLARS.... Then at the window I was asking about the sauce, and got the same thing, she didn't listen to what I was asking and told me something other than what I asked her... CUSTOMER SERVICE IS DEAD AT CHICK -fil-A, like every where, I learned today...So end of story I didn't get the right sandwich and none of the 3 people that helped me were helpful... They don't know their menu and if you don't, there is no one to help you... I don't eat fast food and needed help getting the correct sandwich... I will never go back there again...
In the past 5 days, I've gone to the Ocotillo location twice. Once at 9:30pm and the other around 1pm.
First....as a customer who has eaten Chic Fil A from Connecticut to Georgia to California to Arizona...Arizona needs to go back and learn the Franchise's customer service policies. They are not friendly, and its a bunch of kids that at certain times of the day don't care. Even 1 older lady gave me McDonalds vibes. Like I was bothering her for ordering food.
Here's my review. If Chic Fil A decided to close 2 locations at the same time and then open 1 back up they should understand that the people who frequent Gilbert Road is now coming to Ocotillo that means a certain expectations is formed. Same treatment, different people, but It's Chic Fil A.
Ocotillo has rude employees, making you feel like you're ordering food from McDonalds, and the last time I even frequented a McDonalds was pre-Chic Fil A, becoming more every where outside of Georgia.
On both occasions, my food was old. Saturdays dinner was extremely cold, and it felt like it was just sitting there waiting to be thrown out since it was the end of the night.
Wednesdays meal at 1pm all of us felt that it was old lettuce, old cheese, more breading than chicken,fries hard and salty, Large fries filled to a medium portion and the medium over flowing, breaded chicken nuggets dry and the grilled nuggets cold. I've spent over $120 in 2 days, and it's pushing me to end my 8 year personal boycott with McDonalds.
Things to improve...Customer Service...the Chic Fil A way. Better food quality at busy times and at late night. The team is engaging when you pull up in the drive-thru and not talk to each other before acknowledging the customer.
I can give a compliment to the young lady that was on the drive thru line between 12:30 & 1:30pm, very nice helpful, her only error she didn't have the menu visible so while I stumbled through ordering multiple orders it would have been nice to just have it out instead of asking "oh do you want to see the menu" as it was obvious I wasn't clear on nugget sizes or names of sandwich. That plays in part that I was on a call, so it was hard to focus. But it would have been helpful just seeing the menu.
I got to the windows but on the second line and waited 3 mins before I was approached because I was on the second line, and they took care of the line directly at the windows. Then, on my first interaction, it wasn't what's the name on the order it was. Can you drive up to the stop sign. Then 2 mins and 3 other cars passed I got a Hi what's the name on the order, only to go back and forth 3 more times before asking for payment, then running back 2 more times because it was apple pay and he had to run the phone to the windows. To then run back and say we clicked it wrong, can you do it again.
I get the change in the structure of your location. But if you opened means someone from upper management said, "Let's get the people coming back even if out outside look in disarray, but let's get them eating again." Whelp - your food and customer service didn't do anything to make me forget the appearance of the place, it just made me say, either I wait for Gilbert Road to open back up or I travel out futher like the old days to get Chic Fil A.
What could improve in this case is an apology for the wait, maybe a cookie or a card for the inconvenience. I literally had to go around a car in a drive thru instructed by one of your employees, and he gave me a breakfast card for the inconvenience.
Of course, that wasn't in Arizona. Again the appeal to keep spending your money at Chic Fil A even though other competitors are lowering prices and bundling food for families is the customer service and the environment Chic Fil A provides inside and on th
Atmosphere: 2
Food: 1
Service: 3
Recommended dishes: Original Chicken Sandwich, Mac & Cheese, Chick-Fil-A Waffle Potato Fries, Grilled Chicken Sandwich, Dr Pepper, Spicy Chicken Sandwich
It's chick fila a, standard menu, nothing wrong with it. Except they donate to local public schools and contribute to the local community. So yeah, I'll always eat there when I want a chicken sandwich and whenever there's a food drive.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken Sandwich, Spicy Chicken Sandwich
Awesome fast and friendly.
Atmosphere: 5
Food: 5
Service: 5
Ordered online and picked up food. Short wait, great food. Waffle fries for the win!
Atmosphere: 4
Food: 5
Service: 4
Love it here always great food 😋 can't go wrong eating here
Atmosphere: 5
Food: 5
Service: 5
Chick-fil-A never misses. All the workers are always smiling and it makes my day.
Kid-friendliness: This Chick-fil-A had an indoor play-place for kids
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries, Grilled Chicken Sandwich, Dr Pepper, Grilled Chicken Sandwich Meal, Poutine
Love it but can't afford it any longer too expensive
Atmosphere: 5
Food: 5
Service: 5
This locations is characteristic of not fulfilling orders correctly. Constantly they miss items within the order.
Atmosphere: 2
Food: 5
Service: 1
Love the food with outstanding sides of Tortilla soup, parfait, spicy southwest salad & Mac & cheese. Friendly staff
Atmosphere: 5
Food: 5
Service: 5
The staff here is always friendly and helpful!!
Restaurantji Recommends
One time I went to take out an ice cream cone here but their ice cream machine was runny so they gave me option to change it to a milkshake which I gladly took. I initially went for cookies and cream flavor but they ran out of cookies and cream so I chose vanilla. They gave me that milkshake and a free sandwich coupon on top of that as a sorry and was very sincere. Great customer service and the milkshake was good too!
Food: 5
Service: 5
Said large fry, got a medium, but charged for a large. Said no pickles twice, got pickles. Asked for polynesian sauce, got BBQ. seems like you don't get what you ask for.
Food: 3
Service: 1
Huge fan of chick fil a, the food is very consistent and good but the real problem is how it is ran by high schoolers, meaning there is always soooo many high school students inside being obnoxious.
Atmosphere: 1
Food: 4
Service: 4
This location used to be efficient and fast. Now they have you pull to the front for 10 min to appear the drive thru has quick times.
Atmosphere: 2
Food: 5
Service: 2
I went there today in search of the most wonderful grilled chicken bacon sandwich. I was given a sample of one a couple of weeks ago. I wasn't sure which one it was. As we pulled up to the drive thru , two young men wanted to take our order. I asked if we could look at the menu before ordering. I explained to them what I was looking for. They didn't listen to me and didn't really care to get it rite. They just wanted me to move along. They said oh it must be this one. I ordered It, FOR NINE DOLLARS.... Then at the window I was asking about the sauce, and got the same thing, she didn't listen to what I was asking and told me something other than what I asked her... CUSTOMER SERVICE IS DEAD AT CHICK -fil-A, like every where, I learned today...So end of story I didn't get the right sandwich and none of the 3 people that helped me were helpful... They don't know their menu and if you don't, there is no one to help you... I don't eat fast food and needed help getting the correct sandwich... I will never go back there again...
Loading...