Cold Stone Creamery

I got here last 2 months , used my reward registered phone number and today when I asked the staff to check my account , it was shocking 0 reward . She didn’t give proper reason for it . This is scam or really you provide the rewards ?? I don’t thing only location have an issue or others too !!
I will stop going this location and try some where henceforth .

Ice cream good and the server not at all

Customer service of a wet sock. I get it, it a hard job working the counter, but it is kinda rough to defend when you take it out on the customers.

Also somehow the only ice cream parlor that doesn't know what a bannana split is.

Terrible service, girl had bad attitude and was extremely rude for no reason, rolling her eyes at us when we ordered. Do no recommend coming here unless you want a bad experience.

Haven't done Cold Stone in a decade. Wow, great ice cream. It's the same as I remember it. When they first opened, they were competi g with Ben and Jerry's. Well, I can really tell how much Ben and Jerry's has cost cut their ice cream!

Atmosphere: 5

Food: 5

Service: 5

4 employees, all gossiping, and no acknowledgement when walking in. Go elsewhere if you want good service.

Atmosphere: 1

Food: 2

Service: 1

Went and saw Despicable Me 4 with the kids who then wanted to get the ice cream special they had seen an ad for at Coldstone. We asked to get a sample of the yellow ice cream and was told no bc they were out of sample spoons. (I felt like she thought I was asking to try vanilla ice cream the way she looked at me) I mean it’s yellow marshmallow, not an every day flavor. Ok no biggie, so we asked if they could use a regular spoon since it’s a flavor the kids have never had before and were told No again because they have a limited amount of spoons and can’t just give them out. Okay I understand not wanting to waste spoons so I said we were going to buy something either way so could we just use the spoon to try the ice cream and then hold onto it while you make the ice cream for us, and was told no again. So I asked what they suggested we do since the kids wanted to try that ice cream and we went there just for it and she told me to go to another cold stone that was down the street if we wanted a sample. So I asked her if she really wanted me to drive somewhere else and lose my business and she said yes, all over a spoon that I would have gotten anyways. I told her that was ridiculous and she then gave us a sample of the yellow marshmallow minion ice cream. Both kids shared the same bite because getting one for each of them would have been to difficult. Turns out the kids liked the ice cream so we ordered 2 of the minion creations as I pointed to the sign and she responded that she didn’t know what I was pointing at, like how many minion options do you have? At this point she was just being rude to be rude. She put the ice cream in normal cups not the minion cups and get this, gave us an extra spoon, the kids were upset because they wanted the whole minion setup. Thankfully another employee noticed and switched the cups for us. My kids were so confused how difficult of a job scooping ice cream must be and even asked why they don’t just go to Walmart next door to get extra spoons if it’s that big of a deal. It is so unfortunate that this employee took the joy out of getting a special treat after a movie they enjoyed, all because of a spoon. It is even more sad that employees are not empowered to make business decisions, pick up a phone to call a manager if they were out of something so basic like spoons and that the ability for people to problem solve to come up with a solution or a better way to handle things is depressing. Even putting up a sign to warn people they can’t get samples would have been a better option than the interaction we encountered. Such a sad day in Gilbert when you can’t even find good help to scoop ice cream. I recommend that employee who helped us find a job where problem solving simple issues isn’t part of your actual job and interacting with people especially children isn’t part of your daily interaction. I think we will hit up Baskin Robins on our next visit. Such a shame.

Atmosphere: 1

Food: 5

Service: 1

The ice cream is delicious, the service is average, and the atmosphere: very family atmosphere.

Kid-friendliness: Suitable for children

Atmosphere: 4

Food: 4

Service: 2

I am only giving a 3 star because if the bathrooms. I stopped going to the other Coldstone in Chandler because the bathroom was so discusting it made me sick. I am not exaggerating when I say they don’t touch the bathrooms at all, they can’t. There was too much build up and not hard to reach hard to see buildup, Open build up it was really filthy. So, because I absolutely LOVE coldstone I said I’ll just go to a different one. No, this location was the same. Very disappointing to say the least.

Employees look like they’re absolutely dead inside and the customer service was terrible. Such an unwelcoming location. We were also not given spoons.. Ice cream was completely melted and mush by the time we got home to even use a utensil. What a waste of $25…

Atmosphere: 1

Food: 1

Service: 1

One star - far below averageProsIce cream and ingredients is always good at cold stone.ConsPoor customer serviceNo utensils given so had to wait until ice cream was melted

Atmosphere: 1

Food: 4

Service: 1

Something horribly wrong with the products yesterday. We ordered 9 different items including waffle cones and everything had an acidic chemical flavor. Not sure if there was some chemical treatment to machines or the store itself, but I’ve never experienced this before. Everything was inedible.

Great ice cream

Amazing service and experience!!!

Kinda grossed out that the employee isn’t wearing gloves to serve the icecream. As she’s switching out the icecream where it’s stored her knuckles are touching the other icecream with no gloves on. On top of that she served our icecream and prepared our flavor with no gloves. Another customer came in, and the employee stuck her hand in her shirt to fix her bra strap and proceeded to serve the customer. As another customer came in she wiped her hands on her shirt and started serving the icecream. If she’s not required to wear gloves then she shouldn’t be touching parts of herself then continuing to serve icecream, especially with no gloves.