Cold Stone Creamery

Haven't done Cold Stone in a decade. Wow, great ice cream. It's the same as I remember it. When they first opened, they were competi g with Ben and Jerry's. Well, I can really tell how much Ben and Jerry's has cost cut their ice cream!

Atmosphere: 5

Food: 5

Service: 5

4 employees, all gossiping, and no acknowledgement when walking in. Go elsewhere if you want good service.

Atmosphere: 1

Food: 2

Service: 1

Went and saw Despicable Me 4 with the kids who then wanted to get the ice cream special they had seen an ad for at Coldstone. We asked to get a sample of the yellow ice cream and was told no bc they were out of sample spoons. (I felt like she thought I was asking to try vanilla ice cream the way she looked at me) I mean it’s yellow marshmallow, not an every day flavor. Ok no biggie, so we asked if they could use a regular spoon since it’s a flavor the kids have never had before and were told No again because they have a limited amount of spoons and can’t just give them out. Okay I understand not wanting to waste spoons so I said we were going to buy something either way so could we just use the spoon to try the ice cream and then hold onto it while you make the ice cream for us, and was told no again. So I asked what they suggested we do since the kids wanted to try that ice cream and we went there just for it and she told me to go to another cold stone that was down the street if we wanted a sample. So I asked her if she really wanted me to drive somewhere else and lose my business and she said yes, all over a spoon that I would have gotten anyways. I told her that was ridiculous and she then gave us a sample of the yellow marshmallow minion ice cream. Both kids shared the same bite because getting one for each of them would have been to difficult. Turns out the kids liked the ice cream so we ordered 2 of the minion creations as I pointed to the sign and she responded that she didn’t know what I was pointing at, like how many minion options do you have? At this point she was just being rude to be rude. She put the ice cream in normal cups not the minion cups and get this, gave us an extra spoon, the kids were upset because they wanted the whole minion setup. Thankfully another employee noticed and switched the cups for us. My kids were so confused how difficult of a job scooping ice cream must be and even asked why they don’t just go to Walmart next door to get extra spoons if it’s that big of a deal. It is so unfortunate that this employee took the joy out of getting a special treat after a movie they enjoyed, all because of a spoon. It is even more sad that employees are not empowered to make business decisions, pick up a phone to call a manager if they were out of something so basic like spoons and that the ability for people to problem solve to come up with a solution or a better way to handle things is depressing. Even putting up a sign to warn people they can’t get samples would have been a better option than the interaction we encountered. Such a sad day in Gilbert when you can’t even find good help to scoop ice cream. I recommend that employee who helped us find a job where problem solving simple issues isn’t part of your actual job and interacting with people especially children isn’t part of your daily interaction. I think we will hit up Baskin Robins on our next visit. Such a shame.

Atmosphere: 1

Food: 5

Service: 1

The ice cream is delicious, the service is average, and the atmosphere: very family atmosphere.

Kid-friendliness: Suitable for children

Atmosphere: 4

Food: 4

Service: 2

I am only giving a 3 star because if the bathrooms. I stopped going to the other Coldstone in Chandler because the bathroom was so discusting it made me sick. I am not exaggerating when I say they don’t touch the bathrooms at all, they can’t. There was too much build up and not hard to reach hard to see buildup, Open build up it was really filthy. So, because I absolutely LOVE coldstone I said I’ll just go to a different one. No, this location was the same. Very disappointing to say the least.

Employees look like they’re absolutely dead inside and the customer service was terrible. Such an unwelcoming location. We were also not given spoons.. Ice cream was completely melted and mush by the time we got home to even use a utensil. What a waste of $25…

Atmosphere: 1

Food: 1

Service: 1

One star - far below averageProsIce cream and ingredients is always good at cold stone.ConsPoor customer serviceNo utensils given so had to wait until ice cream was melted

Atmosphere: 1

Food: 4

Service: 1

Something horribly wrong with the products yesterday. We ordered 9 different items including waffle cones and everything had an acidic chemical flavor. Not sure if there was some chemical treatment to machines or the store itself, but I’ve never experienced this before. Everything was inedible.

Great ice cream

Amazing service and experience!!!

Kinda grossed out that the employee isn’t wearing gloves to serve the icecream. As she’s switching out the icecream where it’s stored her knuckles are touching the other icecream with no gloves on. On top of that she served our icecream and prepared our flavor with no gloves. Another customer came in, and the employee stuck her hand in her shirt to fix her bra strap and proceeded to serve the customer. As another customer came in she wiped her hands on her shirt and started serving the icecream. If she’s not required to wear gloves then she shouldn’t be touching parts of herself then continuing to serve icecream, especially with no gloves.

My wife and I ordered online last week for ourselves and my mother in law for pick up. When my wife went to go pick it up and brought it home, first of all the ice cream was soft like it was left out and not stored cold. Then my mother in laws order was totally wrong and but did not notice until she tasted her ice cream and discovered it contained banana and she has a slight allergy. When we called the store and told them about the allergy we can hear them laugh in the background and as far as customer service was concerned we did not receive any. The employee we spoke to on Monday July 31st was not very helpful. We did not appreciate the laughter we heard after informing them of the situation. The employee we spoke to who was suppose to be a manager told us we would receive a call from someone of higher authority and did not receive one. Just very disappointed with the lack of customer service and lack of empathy we received from this situation.

⭐️⭐️⭐️⭐️⭐️ I want to start by saying I have never been into a cold stone that has Silk chocolate almond milk ice cream. I can't have dairy and most Cold Stones have sorbet which get old so it was awesome and a surprise to come to a location with a different option!! The service was great. Ice cream was delicious! Will be returning next time we crave ice cream ?

Poor staff behavior. Very immature and unprofessional behavior by the teenagers.

Yikes. Not only have prices sky rocketed- but not sure what was going on with the service. Took my family and there was 4 employees working. Only 1 spoke and smiled. The rest stared at us awkwardly or annoyingly as if we came 5 minutes before closing. I get as a teenager or young adult- working at an ice cream shop isn't great but seriously... At least try to be pleasant- especially when I'm super friendly and kind.