Egg N' Joe (Fulton Ranch Towne Center)

Food is delicious and even innovative. It is pricey though. I mean $4.50 for coffee? That's just crazy.

Atmosphere: 4

Food: 5

Service: 5

Good food and friendly helpful staff.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Bacon & Tillamook Potato Cakes & Eggs

Over priced mediocre food. Everything on the menu is roughly $18.

Atmosphere: 3

Food: 4

Service: 2

Recommended dishes: Chicken Fried Steak

Wonderful place for breakfast
Gets busy, but worth it

Atmosphere: 4

Food: 4

Service: 4

I would say this place sits in the middle at about average. The good is not terrible but it's not exceptional either. Service is good but it does not to have a little more attention or maybe a deep cleaning every so often. The space between the booths and windows is harboring some nasty trash, a catch all of dust, food and whatever else falls there.

Atmosphere: 3

Food: 2

Service: 4

I gave it a 3 rating because it took over 25 min to get our food. Staff were great and professional. I eat out a lot, and have never had to wait that long. The toast came out cold , hash browns were barely warm. I didn't say anything because I was hungry. I would return again because it is a nice place.

Atmosphere: 5

Food: 3

Service: 5

Potatoes under cooked and the ham had a strange flavor to it...

Atmosphere: 4

Food: 1

Service: 5

Recommended dishes: Chicken Fried Steak, Hungry Rancher Breakfast

On Saturday, October 26, I experienced an appalling level of service at Eggs N Joe, located at the intersection of Arizona Avenue and Ocotillo in Fulton Ranch, Chandler. After picking up my cousin from the airport, she expressed a desire to visit this restaurant, a place she has previously cherished. Despite having noticed a decline in service recently, I decided to give them another chance due to their proximity to my home and the generally positive experiences I've had there. As a regular patron who consistently leaves a 20% tip for excellent service, I expected a satisfactory visit.

Regrettably, this visit was anything but satisfactory. Our server, Ashley, took our order. My cousin requested a German pancake with extra lemons and powdered sugar, chicken, apples, sausage, scrambled eggs, and orange juice. I chose chicken sausage, apple chocolate sausage, biscuits, eggs over medium, crispy sides, and fruit. However, when our meals arrived, the eggs were undercooked, and my cousin's German pancake contained a hair that was clearly not ours. This was both unhygienic and unacceptable.

When I brought these issues to Ashley's attention, she acknowledged the hair and apologized, admitting she had not inspected the dishes before serving them. She mentioned there were new cooks in the kitchen, which had been chaotic all morning. Ashley assured us she would rectify the situation and brought over the manager, Naomi Winterton, to address our concerns.

Naomi's response was shockingly defensive. She raised her voice, which was completely uncalled for given our calm demeanor. She mentioned that other staff had labeled me as a "picky" customer and implied that this restaurant might not be suitable for me. This response was dismissive and insulting, especially as I am a loyal customer who tips generously when service is satisfactory.

I mean the last time I was there it was fine. Restaurants will mess up. You right I’m picky with what comes in my mouth! Why do Karen’s call the police it’s ridiculous. When you the one in the wrong.

Be careful going to this restaurant. Keep your video on and rolling! We are in a society where they try to use the police as a weapon. I am not scared of police and I have nothing to hide.

Naomi's refusal to provide the owner's contact details and her suggestion that I was no longer welcome at the restaurant was outrageous. I felt discriminated against, as I believe my experience would have been different if I were not a person of color.

Is this how you treat all your customers? Do you track who complains about their food? The lack of professionalism and customer service exhibited by Naomi was alarming. Out of nowhere, she threatened to call the police. Why would you call the police? Simply because I asked to speak with the owner? She behaved like a classic "Karen," trying to play the victim while being the aggressor.

Customer service is about ensuring patron satisfaction by addressing concerns with respect, empathy, and efficiency. It involves creating a welcoming environment where issues are resolved amicably without confrontation or belittlement. It was disheartening that Ashley, instead of standing by her manager, chose to hide after disclosing that the kitchen was a disaster that morning due to three new cooks. This information was only known to me because Ashley shared it.

In conclusion, this experience was disheartening and unacceptable. I plan to communicate with the restaurant's owner about this matter, as Naomi's handling of the situation was neither professional nor appropriate. I will also share my experience with others because no customer should feel unwelcome or discriminated against in any establishment. I urge anyone with similar issues to record their encounters to ensure accountability. I hope that Eggs N Joe will take this feedback seriously and make the necessary

Atmosphere: 3

Food: 1

Service: 3

Recommended dishes: German Pancake Combo

One of the best breakfast restraunts around. Last time though I asked for chalula hot sauce but it was filled with clasic buffalo wing sauce. Turns out I like that better than chalulu on my hashbrowns.

Vegetarian options: There is almost nothing on their menu without animal products. If you're a vegetarian that eats eggs, I would highly recommend it.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cinnamon Roll Pancakes, German Pancake Combo, German Pancake Breakfast, Classic German Pancake

First time customer. Friendly and attentive waitress. Clean and visually appealing atmosphere. Food was wonderful, good quality, plentiful and thick tasty bacon. Egg N Joe was a pleasant surprise this morning. Wonderful way to start my day!

Atmosphere: 5

Food: 5

Service: 5

Chicken sausages, bacon, ham, and French toast were good.. first time trying a German pancake and was huge! Eat it as soon as it comes out because the crispier the better. The Lingonberry butter was absolutely amazing and first time trying it! Eggs were a little over cooked ) supposed to be over medium but 1 1/2 out of the 3 were hard) Typically prices for a brunch restaurant.. server was awesome and others were super friendly!

Parking: Plenty of parking

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: German Pancake Combo

Great food and friendly staff.

Atmosphere: 5

Food: 5

Service: 5

Excellent service!!! Mimosas are delicious

Atmosphere: 5

Food: 5

Service: 5

Great food great staff.

Parking: In a large plaza

Wheelchair accessibility: Good

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Classic Eggs Benedict, Cinnamon Roll Pancakes, German Pancake Combo, German Pancake Breakfast, Lingonberry Crepes, Strawberry Crepes, Classic German Pancake, Fresh Strawberry Blintz Combo, Smokehouse Bacon & Eggs

Not quite what I was expecting. The food was okay, but the omelette and hash browns were super greasy. Totally left a film in my mouth.
Large menu with lots of common breakfast and lunch options, plus German pancakes.
Limited gluten free options. No GF breads or baked goods.

Dietary restrictions: Limited gluten free options