Firehouse Subs Park San Tan

Best food and customer service!!!

Atmosphere: 5

Food: 5

Service: 5

Excellent food, quick and friendly service. An associate even brought our food to our table!

Atmosphere: 5

Food: 5

Service: 5

Nobody else has the Steamer!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: New York Steamer

Spent $5.29 on this mac and cheese.
Already a pretty unreasonable price just to be dealt this tiny cup of mac and cheese. I don’t know if the guy serving me didn’t like me but, will not be ordering from here again.
I understand inflation is getting out of control but don’t charge double and give half. That’s bad business.

Atmosphere: 2

Food: 2

Service: 2

Great location! Excellent staff! Meal is delicious as usual!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Turkey Bacon Ranch

food was good delivered early and i got everything i had ordered!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian

I usually don’t leave bad reviews, but I couldn’t not share my experience here. For the second time, I accidentally ordered from this location due to confusion with another San Tan location.- I just moved to Az- While I understand mistakes happen, the way this situation was handled was unacceptable.
On 11/24 around 12:20 PM, I realized immediately after placing my order that it was sent to the wrong location (Chandler instead of Gilbert). I called right away, but when someone finally answered, it was just background noise, so I hung up and tried again. The line was busy. After waiting a few minutes and calling back, a man finally answered the phone.
Unfortunately, he was extremely rude and didn’t even let me explain the situation. I understood that it might be too late to cancel, but he didn’t offer any options or a refund and hung up on me. I called back twice with no answer, and when I finally got through again, he greeted me with a curt “HELLO” (not professional at all). When I tried to explain further, he interrupted me, saying there was nothing he could do and that the order was already made. Before I could mention sending someone to pick it up, he said, “Well, I can refund you or you should’ve come and gotten your order,” and then hung up again.
I spent my hard-earned money here, and I expected to at least be treated with basic courtesy. I wasn’t rude or unreasonable, but this experience made me feel dismissed and disrespected. It’s not just about the order—it’s about the principle of treating customers with kindness and understanding.
Based on other reviews, it seems this location has ongoing issues, which is disappointing because I usually love Firehouse Subs. I hope they take this feedback seriously and work on improving their customer service.

Service: 1

Used to frequent this location quite often but probably won’t be going back. I get the expensive prices, everywhere is nowadays. But the portions have gotten absolutely cut down. I got a medium steak and cheese and it was maybe a small handful of meat for the whole sandwich, mostly bread and the worst part the soggy peppers and onions with the heavy mayo mustard was just a sopping mess on the tray. To top it off I got this little tiny pickle on the side. Get it together you guys used to make an amazing sandwich.

Rude and incompetent management

On 10/12 at 2:30 PM, I hope my order will be correct. This will be the third time in a row that something has been missing. I’ve only ordered here three times before, and they always leave out the spear pickle that is clearly indicated in the app. I ordered a few bags of chips but only received one. They don’t include the drinks, making it easy to forget items when ordering or picking up for someone else.

If you want us to fill the drinks ourselves for pickup orders, I don’t mind, but at least provide the cups instead of assuming we know what to grab. This is one of those places where you have to open your order and check that everything you expect is included. So far, I’ve experienced missing items with every order, and I generally only order for myself.

Atmosphere: 1

Food: 1

Service: 1

Great sandwiches.

Atmosphere: 5

Food: 5

Service: 5

Reyna at this location donated her employee meal to a homeless gal I was trying to help! Wow.

Update 8/2024. Jason and crew great at everything here.

Atmosphere: 5

Food: 5

Service: 5

The store was dirty, no other customers just staff talking, and I ordered a small and got a bite. They should rename the small; a bite

Atmosphere: 1

Food: 1

Service: 3

The subs here a delicious and well priced. The staff was very friendly and kind. I highly recommended this specific location.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Turkey Bacon Ranch, Hook and Ladder Sub

I have to do a gluten free diet, which I hate. For a very long time, I’ve been trying (and failing) to find a good gluten free sub. Yesterday though, that changed. I tried Firehouse for the first time, think GF may be new to their menu, and it was absolutely perfect. It was everything I wanted and been trying to find for so long. The sub was fantastic, tasted amazing. The service was good, food was great, didn’t take long. I’ll definitely be coming back here. (My only complaint is that the GF option is only in medium size)