Pei Wei Asian Kitchen

I enjoyed the Gluten Free food options very much, I will be going back for sure to keep trying more food and the customer service was great the chef put together the dishes very presentable shows that they care what they serve and how they serve it I highly appreciate the effort and quality of food. Thank you again!

Atmosphere: 5

Food: 5

Service: 5

I came in this evening after a long work day and the young lady who took my order was so nice, especially since I only ordered a kids meal. Being a diabetic, most times, I can't eat the full meal so I order the kids which is a smaller portion. She didn't judge or look at me weird, for doing so. Plus she left this small but much needed note. I just wanted to thank her, I should have asked her name. SMH.

Atmosphere: 4

Food: 4

Service: 5

My food was fresh hot and delicious!

I love this place and very reasonably priced!! For sure one of my favorite Togo places!!

Atmosphere: 5

Food: 5

Service: 5

The food is hit or miss. The chicken can be tough & stringy sometimes other times it good. I've always had good experiences when I order shrimp or vegetable entrees. I often get fried rice & it is always good. The service is always good. Staff is friendly & they always have my to go orders prepared at the time it's expected.

Food: 3

Service: 5

First of all no online ordering, they served food take away quickly, turned out they gave me 2 honey chicken instead of 1 honey chicken and 1 Teriyaki chicken ( server should have picked up on that) The the fried rice had lots of oil with it. Tasted what you would think slop would taste like. Really!. First time ever I didn't finish a Chinese take away. Think I may go back to panada express, 25% cheaper and more consistent quality. If I could give them minus score I would.

Atmosphere: 2

Food: 1

Service: 1

Lo Mein tasted like dirty dish water. The store attendants are nice enough to replace the lo mein with fried rice. Still tasted like dirty dish water

Atmosphere: 1

Food: 1

Service: 2

7/23/25 review- great service and food was cooked perfectly. The manager and cooks took my celiac disease / wheat allergy seriously. Great experience.

3 years ago review 5 stars: Jessica the manager took good care of my allergy concerns. I think Pedro (a cook) works at his location. He is great. And the restaurant was spotless. Very clean and organized.

4 years ago review 1 star: I hope my experience is just a fluke, as we all have bad days.

Me and my family went for grandma's 90th birthday today, a seemingly slow Tuesday around 4 pm.

My experience:

Dirty women's bathroom. Door handle was disgusting, with a dirt circle and finger prints all around the handle. It looked like it had been there for awhile.
Dirty steel accessories, like paper towel holder, sink, handles.
Toilet paper holders were empty, besides a stack of 6 covered rolls on top of the holders.
And one was open, so they probably knew the holders were empty. I put the open roll on a holder.

The only thing that was clean was the toilet seat and bowl. So that was nice, at least.

Dirty tables and floor.

Manager (Katelyn?) was nonchalant about my celiac allergies. She said it was fully taken care of, but then, after I had eaten most of my meal, at the bottom of my plate was a pineapple piece - and pinapple is not in the dish I ordered.

That is a scary thing for celiac, for cross contamination. Because my food is supposed to be made separately from all other food.

To her credit I talked to her and it seemed the cook thought it was a different dish at first...

So I don't trust this location for my celiac. Other Pei Wei locations have taken extreme caution for me, and don't act nonchalant, especially when a mistake is made.

Then a super rude girl cleared our table. (No one took a dish off the table until we were leaving). And the girl who did, took my dish that we were getting a to-go container for, and stacked it under glutenned plates. My husband had just asked her where the to-go containers were. And then she immediately started stacking my plate that still had stuff on it.

I stopped her and got my plate back and she was super rude, and puffed off, bumping into me as I got my plate back. No apology just super rude. I would have apologized, if positions were switched. I don't know if she meant to bump into me, but no apology for that either. I think I apologized, and she never said a word to me. Just huffed off.

To my credit, I usually give a tip to the people that clean the table and deliver food. She didn't come to check on us or take plates. And her attitude was a huge disappointment.

I will not be going there for awhile.

And I really dislike writing negative reviews like this. :/ It makes my stomach churn. But this was my experience, and that is why reviews are important.

I really hope it was just an off-moment for this location.

Atmosphere: 5

Food: 5

Service: 5

love this place!! The workers are super respectful and efficient in their craft. They communicate with each other and it's cool that you can see them cook.
I have a really positive experience with a worker named Brianna. Once, when it was my first time there, she helped decide what to have. She is patient, incredibly kind, and welcoming. Amazing work staff!!
The food is also delicious, the pad thai and tofu are my favorites. And they have good chicken. The appetizers are amazing, the wontons and edamame are fantastic.
Really great place and environment! The lighting is not aggressive and the aesthetic of the restaurant is beautiful.

Atmosphere: 5

Food: 5

Service: 5

I come here almost once a week, Ricardo and Ricky are the best ! They always make sure the service is excellent !

Atmosphere: 5

Food: 5

Service: 5

Great food and service!

Atmosphere: 5

Food: 5

Service: 5

i have been coming to this location the last 10 years or so. the new management / staff is just rude. for a place that is empty most of the time. you would think their customer service would be top notch to keep the customer they have, but no....can't see this place open much longer. too bad i get much better service at the local panda express, it's sad.

I recommend getting their app to get rewards and frequent deals. Quick service and the food is always good.

First time here and Yesli made this experience so much better! Will be back for more firecracker chicken!!!

Extremely disappointed they took all gluten free options off Uber Eats