Won’t be coming back anytime soon. Person working front desk 1/17 at 12pm makes you feel like an inconvenience to her being on her phone with AirPods in. Had bad attitude and didn’t say a word and just looked at me to place order. Was the only customer there at first and tables were not wiped down while she was just sitting there. Delivered my meal while not breaking eye contact with her phone and didn’t say a word again. Touched her face multiple times without changing her gloves. Obviously she doesn’t care about anything but her phone. I’m sure she will continue to drive away customers if she stays. Fries were overdone and burger was okay but not as good as usual.
Atmosphere: 1
Food: 2
Service: 1
Eleni Aslanoglou
This location needs to be closed permanently! I can not believe they are allowed to serve food in such a dirty & unsanitary environment. I have never been so disgusted in my life ordering a burger. This location is extremely dirty from the moment you reach the door to everything inside. The door had fingerprints and smears all over. Every single table was dirty as well as the ordering area and menus. My shoes were sticking to the floor. I felt like canceling my order because I was thinking to myself the kitchen is probably worse and I should have because the food was disgusting! I found a piece of hair in my burger half way thru so we ended up throwing everything away, not to mention I could see how they store their fries, tots and onion rings in the freezer uncovered and the cook grabbed them from there with his hands. Which he looked like he didn’t care and just rolled out of bed.
Atmosphere: 1
Food: 1
Service: 1
TL Anderson
We ordered two burgers, tots, and onion rings. The entire meal was full of flavor. Our mobile order sent messages while we were in route keeping us informed of the preparation. Great experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Classic Smash, Crispy Brussels Sprouts, Tater Tots
Craig H
Disinterested, slow employee but otherwise the food was fine, albeit a bit messy with sauce on the bun.
Atmosphere: 3
Food: 4
Service: 2
Jason Strother
Well the most unfriendliest cashier ever. She was more interested what was playing on her phone than answer any questions or even a hi. Totally wierd. Cold fries and warm burgers this location needs some help
Atmosphere: 3
Food: 3
Service: 1
J
Unprofessional worker. Food was mediocre. Vibe was completely unpleasant. Cashier at 1pm on Friday acted like she did not want to be there. Never said hello or greeted us when we ordered, just plopped our food on the table with saying a word and walked away. My burger was wrong but I decided to continue with. Another gentleman told her, his order was wrong all she said was okay. This is completely unacceptable and unprofessional. Be better humans!!
Atmosphere: 1
Food: 1
Service: 1
Alex Starr
Walked in to this location for lunch . One single young lady in the front advised me that I would have to wait at least 30 min for one burger because the only other customer in the building ordered 20 burgers . So basically told us we can’t purchase food here and no reasonable solution would be attempted to service me and the few others that walked out after this .
Atmosphere: 2
Food: 1
Service: 1
Sommer
A lot of customers in my area including myself have been having very unprofessional and careless problems with this location. The manager takes no accountability and would not take my suggestions over me reaching out and reviewing.I have had drinks served warm, after telling me even in the ice machine is down they have cold bottle drinks. I received multiple warm ones. Over $3 for a warm drink.My sister and I have ordered twice this week and both received undercooked patties, extra mustard when asked for extra smash sauce. No cheese when asked for extra cheese.The manager of this location denied his cooks of incorrectly making orders, and said they are cooked to completion and he doesn’t need to monitor their work for TWO days. I suggested he should monitor the quality for just two days and maybe it would improve. Instead of taking my advice, he continued to defend instead of trying to take accountability for their actions.
I went to Smashburger from my first time bought a hamburger a fry and a coke tried to get change for a $5 bill to tip the girl they didn't have change in the register which is amazing how do you operate a business with no change second no ice for my drink I told the girl there was no ice she said yes there is no ice no apologies no offer for a refund on my drink nothing for the customer I told her to keep the drink after being frustrated I decided to tell them to keep the whole order to keep the money I'm leaving. I call in to talk to the manager he wants to tell me the other ice machines broke and start coming up with excuses instead of being apologetic I told him I don't care about the money but I care about is that the girl should have not sold me the drink without informing me about the ice and then she didn't offer me nothing in return like a refund on my drink or even say I'm sorry I will never go to Smashburger again that was my first and my last time
TJ Barrett
Ordered online for pickup. Went in and waited awhile as the girl at the counter ignored everyone. Finally she asks for our name and we give it and get our food. We asked for sauce and she seemed annoyed and went to get it. Go to the car to realize that one of the shakes is wrong. Go back in to ask since they made two oreo ones instead of the strawberry. She said they don't do strawberry (clearly on their menu). I then ask which is dairy free and she says both are. I get home to see one shake has melted and the other isn't, meaning they are not both dairy free. Worst experience in a smash burger I have seen. Generally their employees are decent, this girl was not it.
Atmosphere: 3
Food: 3
Service: 1
John Moreno
Food is decent, service is hit or miss, not entirely their fault as I usually see one guy in the back and one running the register/helping out in the back, they're understaffed (as others have stated) but appear to be trying their best. My biggest concern is the cleanliness, noticeably dirty tables/surfaces that don't appear to get wiped down, bathrooms are pretty bad as well and the floors appear to never get mopped, i'm shocked they have gone this long with the condition the floors are in, someone will slip if they haven't already.
Atmosphere: 1
Food: 3
Service: 3
Mary Copelan
Wasn't happy at all. The food was fine, but service was terrible. I had a gift certificate and they scratched off the back and 2 of the numbers could not be read. She said she couldn't take it and the manager didn't help. I now have a 25.00 gift certificate that is worth zero now.
Atmosphere: 2
Food: 3
Service: 1
Julia S.
I love smash burger... when the food comes correct and not cold. Every time we order something for delivery, it is completely messed up. The Colorado burger came as just a plain patty... with a 3 dollar refund and cold fries. If this were the first time this has happened, I wouldn't waste my time leaving a review. But every single time we order it's like the staff goes out of their way to somehow ruin somebody's meal. It's so disappointing to spend your money and never get what you pay for. This is very much so a "if I could leave 0 stars, I would!!" Reviews. Horrible service with every encounter.
Won’t be coming back anytime soon. Person working front desk 1/17 at 12pm makes you feel like an inconvenience to her being on her phone with AirPods in. Had bad attitude and didn’t say a word and just looked at me to place order. Was the only customer there at first and tables were not wiped down while she was just sitting there. Delivered my meal while not breaking eye contact with her phone and didn’t say a word again. Touched her face multiple times without changing her gloves. Obviously she doesn’t care about anything but her phone. I’m sure she will continue to drive away customers if she stays. Fries were overdone and burger was okay but not as good as usual.
Atmosphere: 1
Food: 2
Service: 1
This location needs to be closed permanently! I can not believe they are allowed to serve food in such a dirty & unsanitary environment. I have never been so disgusted in my life ordering a burger. This location is extremely dirty from the moment you reach the door to everything inside. The door had fingerprints and smears all over. Every single table was dirty as well as the ordering area and menus. My shoes were sticking to the floor. I felt like canceling my order because I was thinking to myself the kitchen is probably worse and I should have because the food was disgusting! I found a piece of hair in my burger half way thru so we ended up throwing everything away, not to mention I could see how they store their fries, tots and onion rings in the freezer uncovered and the cook grabbed them from there with his hands. Which he looked like he didn’t care and just rolled out of bed.
Atmosphere: 1
Food: 1
Service: 1
We ordered two burgers, tots, and onion rings. The entire meal was full of flavor. Our mobile order sent messages while we were in route keeping us informed of the preparation. Great experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Classic Smash, Crispy Brussels Sprouts, Tater Tots
Disinterested, slow employee but otherwise the food was fine, albeit a bit messy with sauce on the bun.
Atmosphere: 3
Food: 4
Service: 2
Well the most unfriendliest cashier ever. She was more interested what was playing on her phone than answer any questions or even a hi. Totally wierd. Cold fries and warm burgers this location needs some help
Atmosphere: 3
Food: 3
Service: 1
Unprofessional worker. Food was mediocre. Vibe was completely unpleasant. Cashier at 1pm on Friday acted like she did not want to be there. Never said hello or greeted us when we ordered, just plopped our food on the table with saying a word and walked away. My burger was wrong but I decided to continue with. Another gentleman told her, his order was wrong all she said was okay. This is completely unacceptable and unprofessional. Be better humans!!
Atmosphere: 1
Food: 1
Service: 1
Walked in to this location for lunch . One single young lady in the front advised me that I would have to wait at least 30 min for one burger because the only other customer in the building ordered 20 burgers . So basically told us we can’t purchase food here and no reasonable solution would be attempted to service me and the few others that walked out after this .
Atmosphere: 2
Food: 1
Service: 1
A lot of customers in my area including myself have been having very unprofessional and careless problems with this location. The manager takes no accountability and would not take my suggestions over me reaching out and reviewing.I have had drinks served warm, after telling me even in the ice machine is down they have cold bottle drinks. I received multiple warm ones. Over $3 for a warm drink.My sister and I have ordered twice this week and both received undercooked patties, extra mustard when asked for extra smash sauce. No cheese when asked for extra cheese.The manager of this location denied his cooks of incorrectly making orders, and said they are cooked to completion and he doesn’t need to monitor their work for TWO days. I suggested he should monitor the quality for just two days and maybe it would improve. Instead of taking my advice, he continued to defend instead of trying to take accountability for their actions.
Atmosphere: 5
Service: 1
Full of grease...
Atmosphere: 2
Food: 1
Service: 2
My favorite fast food burger!!!
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
I went to Smashburger from my first time bought a hamburger a fry and a coke tried to get change for a $5 bill to tip the girl they didn't have change in the register which is amazing how do you operate a business with no change second no ice for my drink I told the girl there was no ice she said yes there is no ice no apologies no offer for a refund on my drink nothing for the customer I told her to keep the drink after being frustrated I decided to tell them to keep the whole order to keep the money I'm leaving. I call in to talk to the manager he wants to tell me the other ice machines broke and start coming up with excuses instead of being apologetic I told him I don't care about the money but I care about is that the girl should have not sold me the drink without informing me about the ice and then she didn't offer me nothing in return like a refund on my drink or even say I'm sorry I will never go to Smashburger again that was my first and my last time
Ordered online for pickup. Went in and waited awhile as the girl at the counter ignored everyone. Finally she asks for our name and we give it and get our food. We asked for sauce and she seemed annoyed and went to get it. Go to the car to realize that one of the shakes is wrong. Go back in to ask since they made two oreo ones instead of the strawberry. She said they don't do strawberry (clearly on their menu). I then ask which is dairy free and she says both are. I get home to see one shake has melted and the other isn't, meaning they are not both dairy free. Worst experience in a smash burger I have seen. Generally their employees are decent, this girl was not it.
Atmosphere: 3
Food: 3
Service: 1
Food is decent, service is hit or miss, not entirely their fault as I usually see one guy in the back and one running the register/helping out in the back, they're understaffed (as others have stated) but appear to be trying their best. My biggest concern is the cleanliness, noticeably dirty tables/surfaces that don't appear to get wiped down, bathrooms are pretty bad as well and the floors appear to never get mopped, i'm shocked they have gone this long with the condition the floors are in, someone will slip if they haven't already.
Atmosphere: 1
Food: 3
Service: 3
Wasn't happy at all. The food was fine, but service was terrible. I had a gift certificate and they scratched off the back and 2 of the numbers could not be read. She said she couldn't take it and the manager didn't help. I now have a 25.00 gift certificate that is worth zero now.
Atmosphere: 2
Food: 3
Service: 1
I love smash burger... when the food comes correct and not cold. Every time we order something for delivery, it is completely messed up. The Colorado burger came as just a plain patty... with a 3 dollar refund and cold fries. If this were the first time this has happened, I wouldn't waste my time leaving a review. But every single time we order it's like the staff goes out of their way to somehow ruin somebody's meal. It's so disappointing to spend your money and never get what you pay for. This is very much so a "if I could leave 0 stars, I would!!" Reviews. Horrible service with every encounter.