The Coffee Bean & Tea Leaf

Their customer service is top-notch, making you feel valued every time.

Walked in Sunday, August 17, 2025. Jessica the cashier is at the register, I present my app for her to scan the new customer 50% off drink (New customer) I don’t go to coffee shops but I had about $50 in gift cards that I added to the app that were given to me. Never had that app on my phone my entire life. But there were three separate gift cards that I had added and I wanted to use them in a specific order. I then asked her how do I bring up the barcode on a gift card on the app and her response was I don’t know I don’t have the app the app is not associated with the stores. I said they absolutely are why would a company have an app correlated to the store and be associated with each other? Her answer was they are not they are separate. I then ask her can you please ask a coworker that may have the app on their phone how to do it her answer was none of us have the app on our phone none of us know how to do it we can’t tell you how to use the app! I said people who work for a company probably 90% of them use the companies rewards app whether she did it or not is one thing it wouldn’t have killed her to ask another coworker! Then she says though your gift cards are on the app and I said yes and she proceeded to use them from the register. I then said why did you do that I had specific cards I wanted to use first she said oh I’m sorry it’s early in the morning no I was asking specifically the barcode aspect so that I could use specific gift cards. But then if the app and the store has zero to do with each other how is she able to use my gift card that is on my app without scanning the barcode because they are correlated! Yeah did I get nasty absolutely customer service is going And I have been in the customer service food service retail industry for 25 years. If not more than this girl’s been alive in years then pretty close to it. What employees Don’t seem to realize nowadays especially the younger ones that the customers are the people that are providing their paychecks by coming in and buying the things that these companies are offering. I then asked the person that was making the drinks the store manager‘s name and I proceeded to Google asking Google in two different ways if the company correlates and works in partnership with the app and then the next one are the app and the physical stores separate and have nothing to do with each other both of which came back they absolutely work together. I will add those photos. Then I said to the employee that was making drinks if somebody didn’t want to do their job they should at least own it but to lie to a customer and say that they work for the company and that’s not how it works as if I’ve never worked in food retail retail or any job my entire life so I possibly couldn’t know that every company that has an app and the rewards app correlates with the actual physical stores that’s a thing. Then Jessica decide she will walk up and tell me my name is Jessica if you wanna call corporate you’re wrong they do not correlate I’m right I work here! So guess what coffee bean you just wasted the money that people bought gift cards on because I will never go back not only to that location but any location and I will let anyone And everyone I possibly can that I know to never buy a gift card or go into a location again is that gonna affect your profit but it will if they start doing the same! And to call a corporate number and then press the number you’re supposed to be told to go online and do it and then when you go online to do it you can’t choose the store. Companies have been making it harder for a customer who’s had a bad or horrible experience Be able to complain about it and actually have something done about it! Sorry for the long rant I hope this finds its way to corporate and I hope this person gets reprimanded written up and terminated because these are the reasons that companies are slowly going out of business even big companies!

Atmosphere: 1

Service: 1

Those creatures have a serious attitude problem. It shouldn't be such a tall ask to politely ask someone to please add a little more milk to your coffee. I knew it was a problem the moment I walked up to the register to order. 000 courtesy or greeting. Ordered two drinks. I normally get a Vietnamese coffee and almost always has way too much milk in it. So I asked her to go a little light on the milk and I'll ask to add more if it needed more. I swear it took less than 20 seconds for them to make the drinks. The Vietnamese coffee has no milk in it. Asked her to please add a little more. She already looks pissed and says take off your lid. Takes my drink with an attitude. Adds a drop more mile in it. Tasted it again and it made 0 difference. I asked super politely again can you please add a bit more. And I apologized for being a pain. Didn't say a word. Hands me my drink. Still tasted like garbage but I wasn't gonna ask her to do anything else clearly it's a problem to expect what you pay for. So I'll just toss away my 15 dollars and stop going to coffee bean. I only leave this review because this is now the third time I get a sense of your not welcome and a whole lot of attitude from these bots.
Super rude and disrespectful I hate leaving a review like this but manager needs to be on staff and get that place in check.

Atmosphere: 3

Food: 3

Service: 1

Got this coffee every day on vacation!! Good value, excellent taste. Great service..Thank you

Atmosphere: 5

Food: 5

Service: 5

I LOVE the gentleman who takes my order. He’s so kind and always makes my day brighter whenever I talk with him. And the Coffee is soooooo delicious my favorite coffee spot by far

Atmosphere: 5

Food: 5

Service: 5

Very friendly staff and Avery on the register was great! I love that I was asked if I wanted whipped cream because I always forget to ask. The drinks were so tasty.

Atmosphere: 5

Food: 5

Service: 5

I love this place. Great Service, good food. Most of all it’s clean. I’m very so lucky that Intel transferred me here from Santa Clara California, after 9/11. I worked for Intel for 35 years and a half. I’m now retired and enjoying my retirement what ever I have left. I’m now happy 63 yrs old. I feel like 35…😀. Love to workout at lifetime Fitness in Gilbert and love to road bike and mountain bike. Love participating the (El Tour Tucson in Tucson Arizona every November. 🇺🇸Let’s be kind to one another let’s respect every colors or love every colors. Let’s have (PEACE). Let’s not judge about others. Because that person might be a Philanthropist and very well educated and that person might be acting he or shes very poor but he or she maybe not poor. So it’s good not to judge.

There is not a drive-thru here, so I’m not sure how or why some of the comments mention a drive-thru. Prices are reasonable and coffee is good.

The coffee here is really good—smooth and well-made—but the milk options are limited. When I asked whether their almond milk was sweetened or unsweetened, the person taking my order didn’t know. If you’re selling coffee and offering milk alternatives, it’s important that staff are familiar with those basics. A little more attention to detail would go a long way in improving the overall experience.

Never have I had a coffee shop I could say and have my usual but the coffee bean is now that place for me they never get your order wring the stuff are so nice the atmosphere is so peaceful easy to get work done and great place to meet people!

The first time I came here I asked for a sugar free coffee/low calorie. They gave me the most sugary coffee u can possibly think of. Will not be back . Like be so fr

I came in 5/1 I did a mobile order and pick 8:07am. I arrived and waited, two ppl working, a number of people in line. As almost 8:15 approached I addressed the situation which led to conflict with another customer. Given all that this could have been prevented the whole time because my coffee was actually done just sitting on the walk in side the whole time as I’m on the mobile order counter and my sausage burrito was already bagged sitting on the back counter since before 8:07am. I waited patiently after my order time for about 6 minute or so. I understand they are busy but the purpose of mobile orders is to not have to wait in line and be prepared and in the right place for customers to just grab. These ladies working today were awful. Typically a gentlemen who works is always on point but I couldn’t believe the two girls working and their service.

Paid $8 for a cup of chocolate milk. Did not taste like coffee at all and I paid extra for an extra shot of espresso. Did they add that shot? Nope! I was watching.

I love coffee bean too but I come here for coffee, not chocolate milk. I don't know what this crap is but a rip off.

Extremely disappointed

Not the same since bought out. Not a California vibe at all. At this location there was a woman with her backpack and shoes off sleeping at a table in the back. I told staff and they said “oh it’s ok she’s here all the time”. At the very least I thought shoes and shirts were still required today. Coffee was amazing but won’t be back.

Coffee and tea are good tasting.