Tom's BBQ - Chandler

I was extremely disappointed. Both the service and the food failed to meet my expectations.

First off, the customer service was poor. I walked in and wasn't even greeted. When I asked about an item, they told me they were out of it. I ended up ordering a brisket sandwich, but three bites in, I was overwhelmed by a mouthful of salt. Safe to say, I won’t be eating here again.

Food: 1

BBQ was just average. The Scottsdale location had much better flavored BBQ meats

Atmosphere: 5

Food: 3

Service: 5

I expected waaay better. My fiance and I ate here and we regret it. The price you pay for the tiny food they give you is crazy. I can say they have good brisket it was a 10 although i rarely got meat but mostly fat my fiance and i taste the ribs it wasnt really good we both gave it a 5 mostly fat. Everything else was terrible. Corn overdone and not sweet whatsoever. Macaroni tastes over cooked and plain. Red beans and rice wasnt all that popeyes is better.

Pull pork was ok.

cashier girl with glasses was extremely rude

Service: 1

I stood in line waiting to order. When I get to the front the cashier answers the phone and takes a phone order while I stand there. They make the phone guy’s order ahead of mine while I sit in the dirty restaurant lobby. Finally I get my order bag and go home. Guess whose order they gave me? Phone guy’s. It was 5 min before close so I called and the cashier answered. I told him he gave me the wrong order and HE HUNG UP. Wow. These people really do not want my business.

Atmosphere: 1

Food: 1

Service: 1

First time there was for a carry out order. Young man behind the counter was very polite and helpful. Food came out fast and was delicious! We will be back!

Food: 5

Service: 5

Recommended dishes: Red Beans, Pulled Pork Sandwich

The food was inedible. The meat had so much sauce on it you couldn’t see it, the cornbread was raw & green beans hard. Huge disappointment.

Food: 1

I Love Tom’s BBQ!!! It is so delicious! The people are so friendly! It is clean and the service is great. I highly recommend this place. Go check it out for yourself.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fish, BBQ Beans, Pulled Pork Sandwich

Great bbq

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Sandwich, Pulled Pork Sandwich

Fantastic restaurant and we love the owners here!

Atmosphere: 5

Food: 5

Service: 5

Awesome place to eat! Foods great, staff is friendly and helpful. Highly recommend!

Atmosphere: 5

Food: 5

Service: 5

Best BBQ and customer experience in the Valley! I know the owner personally and she’s amazing!! I’ve used Tom’s barbecue for numerous catering events as well and could not be happier!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Brisket, Fish, Coleslaw, Sandwich, BBQ Beans, Pulled Pork Sandwich

Tom's is the best BBQ in town. The perfect amount of smoke flavor and their spicy bbq sauce is fantastic.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Brisket, Fish, Fries, Coleslaw, BBQ Beans

My wife and I love Tom's BBQ. The BBQ and the fish are great. The service is always amazing. Thank you.

Atmosphere: 5

Food: 5

Service: 5