What a shame. I used to love Burger King and often took my family there just to fuel my hate for McDonald's because McDonald's consistently messed up our orders. Well, here we are again... Burger King this time. Waited 20 minutes in the parking lot after going through the drive through for literally 2 PLAIN DOUBLE CHEESEBURGERS, which after 20 minutes I had to call from the parking lot to remind them and ask where our food was. Why park is in the parking lot when all we ordered was so simple? Just to reduce your wait time? Well YOUR reduced wait time resulted in me waiting 20 minutes, wasting MY time. I won't be back. I can get burgers anywhere i guess.
Atmosphere: 1
Food: 3
Service: 1
Ashley Olsen
Young and unprofessional staff. Teens on their phones. It took 20 minutes to get our food. After 20 minutes, they did not give us all of our order nor the drinks. When we went up to ask for the cups, the young man seemed mad and we asked him for the ranch that we had already previously asked for and he gave us three for six people. I said that is not enough for six people, and he got mad again. They ended up scattering on the counter and he walked away. How are people like this employed here?
Atmosphere: 2
Food: 2
Service: 1
Kim Lucas
Never again. We've gone here several times and it continues to get worse. Yesterday we were in Florence and decided to try again. This time putting in a mobile order, thinking it works be faster and they couldn't screw it up. Boy we were wrong. We pulled into the drive thru. Only 1 car ahead of us. Told them we had a mobile order, immediately we're told to pull around to the front to wait. The girl then says oh wait, come to the window to get your drinks. So we did and pulled forward to wait just like customer before us. A few minutes after a girl comes out, but it's not our order. It's the person ahead of us.... within 2 minutes he's headed in the store. Comes out with a bag they forgot. By this time 3 more cars are in the lot waiting. Fast forward... those three cars all get their orders and we've sat for 25 minutes! As the girl walking in passed I yelled ma'am? Ma'am?! She looks over, rolls her eyes and keeps walking. I said we've been waiting 25 minutes! She said it's coming! Didn't stop or anything. A few minutes later a young man comes out with our food. He said here you go. Sorry about that, we had to wait for the meat patties. I said for 30 minutes? He said well I just got here so I don't know but we gave you some cookies, AND off he went. (Btw, we had 2 combo meals and a chicken sandwich.) So BK Florence, I'll drive to casa grand from coolidge before I EVER come back!. TEACH YOUR PEOPLE CUSTOMER SERVICE!
Food: 3
Service: 1
Alexis Gonzales
My sandwich was covered with all the sauce all over my bread the wrapper just not presentable. Mustard all over my bag as well.
Food: 1
Alexander Williams
4 months ago I was passing through Florence and I wanted to get something to eat for the long road home. I bought their chicken nuggets. They tasted Soo terrible that I haven't eaten chicken nuggets since then. They were dry, burned, they tasted days old. Then I got really sick. Never again will I ever from this place.
Atmosphere: 5
Food: 1
Service: 5
Lou Keller
Very clean Burger King. Staff was very friendly and very nice.
Thomas Lopez
Hamburger wasn’t good took 45 mins to get my food don’t waste your time eating here
Atmosphere: 1
Food: 1
Service: 1
Re
One of the worst Since New Workers started working.Your waiting for an hour at times the 4 last times I have been there. You get your order and half of your food is missing and Cold and when Clarissa gives the order she tells you everything is in the bag make sure you check your bags before you go home because she lies. I have called Managment several times with no return phone call back.
Food: 1
Service: 1
Jeff Warren
I forgot how delicious the French toast sticks were until I got some 😋
Gets a little confusing when making changes to standard items
Atmosphere: 5
Food: 4
Service: 4
Alexis Lopez
It took over 30 minutes to get my food, mind you I only ordered 2 medium fries and 2 shakes. All the workers were young kids and as I pulled into the drive thru they were all outside “hanging out.” It wasn’t busy whatsoever and had the audacity to tell me they were “backed up” with 2 cars in the parking lot and ZERO cars in the drive thru.
Service: 1
gavin lowrey
Definitely one of the worst burger kings I have ever been too, the food is always wrong, cold, or stale. Just don’t go here especially at night everything is not fresh at night.
Atmosphere: 1
Food: 1
Service: 1
brenda ault
I feel it's a little overpl priced but food was fresh and good. My cashier was friendly
Atmosphere: 4
Food: 5
Service: 5
Rick
I have stopped at this Burger King many times over the years, the food is always hot and fresh, fries are crispy, easy on and off the highway. Fast , friendly service. Clean restaurant. Plenty of parking.
What a shame. I used to love Burger King and often took my family there just to fuel my hate for McDonald's because McDonald's consistently messed up our orders. Well, here we are again... Burger King this time. Waited 20 minutes in the parking lot after going through the drive through for literally 2 PLAIN DOUBLE CHEESEBURGERS, which after 20 minutes I had to call from the parking lot to remind them and ask where our food was. Why park is in the parking lot when all we ordered was so simple? Just to reduce your wait time? Well YOUR reduced wait time resulted in me waiting 20 minutes, wasting MY time. I won't be back. I can get burgers anywhere i guess.
Atmosphere: 1
Food: 3
Service: 1
Young and unprofessional staff. Teens on their phones. It took 20 minutes to get our food. After 20 minutes, they did not give us all of our order nor the drinks. When we went up to ask for the cups, the young man seemed mad and we asked him for the ranch that we had already previously asked for and he gave us three for six people. I said that is not enough for six people, and he got mad again. They ended up scattering on the counter and he walked away. How are people like this employed here?
Atmosphere: 2
Food: 2
Service: 1
Never again. We've gone here several times and it continues to get worse. Yesterday we were in Florence and decided to try again. This time putting in a mobile order, thinking it works be faster and they couldn't screw it up. Boy we were wrong. We pulled into the drive thru. Only 1 car ahead of us. Told them we had a mobile order, immediately we're told to pull around to the front to wait. The girl then says oh wait, come to the window to get your drinks. So we did and pulled forward to wait just like customer before us. A few minutes after a girl comes out, but it's not our order. It's the person ahead of us.... within 2 minutes he's headed in the store. Comes out with a bag they forgot. By this time 3 more cars are in the lot waiting. Fast forward... those three cars all get their orders and we've sat for 25 minutes! As the girl walking in passed I yelled ma'am? Ma'am?! She looks over, rolls her eyes and keeps walking. I said we've been waiting 25 minutes! She said it's coming! Didn't stop or anything. A few minutes later a young man comes out with our food. He said here you go. Sorry about that, we had to wait for the meat patties. I said for 30 minutes? He said well I just got here so I don't know but we gave you some cookies, AND off he went. (Btw, we had 2 combo meals and a chicken sandwich.)
So BK Florence, I'll drive to casa grand from coolidge before I EVER come back!. TEACH YOUR PEOPLE CUSTOMER SERVICE!
Food: 3
Service: 1
My sandwich was covered with all the sauce all over my bread the wrapper just not presentable. Mustard all over my bag as well.
Food: 1
4 months ago I was passing through Florence and I wanted to get something to eat for the long road home. I bought their chicken nuggets. They tasted Soo terrible that I haven't eaten chicken nuggets since then. They were dry, burned, they tasted days old. Then I got really sick. Never again will I ever from this place.
Atmosphere: 5
Food: 1
Service: 5
Very clean Burger King. Staff was very friendly and very nice.
Hamburger wasn’t good took 45 mins to get my food don’t waste your time eating here
Atmosphere: 1
Food: 1
Service: 1
One of the worst Since New Workers started working.Your waiting for an hour at times the 4 last times I have been there. You get your order and half of your food is missing and Cold and when Clarissa gives the order she tells you everything is in the bag make sure you check your bags before you go home because she lies. I have called Managment several times with no return phone call back.
Food: 1
Service: 1
I forgot how delicious the French toast sticks were until I got some 😋
Atmosphere: 5
Food: 5
Service: 5
Friendly staff and nice service
Recommended dishes: French Fries, Bacon King
Restaurantji Recommends
Gets a little confusing when making changes to standard items
Atmosphere: 5
Food: 4
Service: 4
It took over 30 minutes to get my food, mind you I only ordered 2 medium fries and 2 shakes. All the workers were young kids and as I pulled into the drive thru they were all outside “hanging out.” It wasn’t busy whatsoever and had the audacity to tell me they were “backed up” with 2 cars in the parking lot and ZERO cars in the drive thru.
Service: 1
Definitely one of the worst burger kings I have ever been too, the food is always wrong, cold, or stale. Just don’t go here especially at night everything is not fresh at night.
Atmosphere: 1
Food: 1
Service: 1
I feel it's a little overpl priced but food was fresh and good. My cashier was friendly
Atmosphere: 4
Food: 5
Service: 5
I have stopped at this Burger King many times over the years, the food is always hot and fresh, fries are crispy, easy on and off the highway. Fast , friendly service. Clean restaurant. Plenty of parking.
Atmosphere: 5
Food: 5
Service: 5
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