Baskin-Robbins

I ordered a Oreo layered sundae, and on the menu it shows the icecream going well over the top of the cup, showing that you will receive your money’s worth of food. The server didn’t even add enough icecream to make it to the top, it was almost up high enough to the lid. Was so disappointed. They are not advertising how much they really give you.

Service: 1

Recommended dishes: Oreo Layered Sundae

Been here for past 10 minutes and nobody shows up. they open the store when they feel like.

Atmosphere: 1

Food: 1

Service: 1

I have photos of the so called banana split I ordered and an enclosed note saying sorry out of bananasInstead of telling door dash this so they could give me an option to change my order they gave me 3 half scoops of ice cream no banana very little toppings (like a teaspoon of each) no whipped topping or cherries

Food: 2

Re: Gilbert Road and baseline location... Josie's exceptional service turned my Baskin Robbins experience around. Despite my initial frustration with the manager at the Gilbert/Chandler Blvd store, Josie's professionalism, friendliness, and accuracy in taking my ice cream cake order over the phone restored my faith in the brand. She not only corrected the previous mishaps by the manager at a store in which she didn't work, but also apologized for them and their childish behavior. Her dedication deserves recognition and a raise, as she undoubtedly retains customers like myself for Baskin Robbins. In contrast, the manager at the other Baskin Robbins was dismissive, arrogant, and unhelpful, refusing to accommodate my request for a strawberry cake order over the phone. Josie's exemplary service stands in stark contrast to such poor management, and her efforts have undoubtedly saved me and many others from abandoning Baskin Robbins altogether.Thank you again Josie!Dr. D

Atmosphere: 4

Food: 4

Service: 5

2 boys working and just messed around not wanting to work.

Atmosphere: 1

Food: 3

Service: 1

Lady working was wonderful and made great suggestions. Even let me know when German Chocolate Cake will probably be available. I can't wait. I didn't get her name but was in the store on 11-6-23 at 1130 am or so. Younger with long blondish brown hair. We will be back!

Dietary restrictions: My friend with me is lactose intolerant and she knew exactly what to show him. He chose the mint chocolate chip in a sprinkle cone

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: DIY Sundae Kit

Staff is awesome, love them. Candice, Dillon and Justin are so nice and accommodating. Will bring the whole family often. ☺️

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate Ice Cream

Not only did you raise your prices on 2 scoops, but you use to get nice size scoops.Now the scoops are half the size they use to be.

Atmosphere: 5

Food: 5

Service: 5

Nice place but has roches.

They just hired this AMAZING girl named Candice at this location. The customer service this girl provides is above exceptional. I will be coming to this location from now on because of the amazing service I just received. Candice handled all me needs and made sure I had everything I needed. I’m super happy with my experience and want to thank Candice for treating me with the upmost respect. Thank you so much for all you guys do and I hope to get Candice every time I come for a treat. ☺️??

Employee and owner are wonderful and strive to give everyone a great experience. The chocolate chip canister was almost empty so they got out a fresh one to be sure that I had a fresh scoop! I will come again soon.

Clean store, friendly and quick service. Of course, the ice cream is as good as you would expect. Tried a seasonal flavor left over from Halloween that was outstanding.

There was only one person there and he did a great job handling all the comments!

Love this little location. Never too crowded and always fresh.Their freezer section was underwhelming last time we went. Usually I get a container for home but they didn't have any.

Excellent customer service ??. The ice cream I think is better than Cold Stone and there was even a family special the night we went.