Baskin-Robbins

2487 S Gilbert Rd, Gilbert
(480) 899-4859

Recent Reviews

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Elijah Mills

Posting as someone who has worked here for over 2 years, and I have to say this is probably the cleanest and best-managed location I have seen. Health and safety is top priority, and regulations are closely followed. The management here is great, and the owners make it clear that they love what they do and make sure customers get what they pay for. I would go out of my way to come to this location even if others were closer.

G Kim

This is the first time I've been to this location. I was welcomed in which was nice. I ordered a single scoop of ice cream on a sugar cone, but it was like a kiddy scoop that you get free for your birthday but I paid full price for a regular scoop....and there was a big dent/hole of ice cream missing on one side. I didn't want to cause a scene so I didn't say anything, but I probably won't be back to this location. They weren't even busy. No one was behind me, so I'm not sure why he didn't take the time to scoop it properly.

Mark Dada

Just wanted to say I had great customer service on Thursday night 5/29/25. Good service is hard to come buy nowadays.

Christine Fortin

Jennifer the manager is amazing! I had made an online order a week before, and called the day before to confirm. Turns out my order never processed, and they need a 48 hour turn around as they are so busy. Well I was so bummed as my daughter wanted to surprise her dad with his favorite cake for his birthday. Jennifer immediately said she will make an exception and get it made for us. THANK YOU Jennifer!!!!! A cake can be such a special gesture and we appreciate you!

Kimberly Cox

Waffle cone dipped in chocolate with sprinkles tasted old and not appealing.
Ice cream had ice crystals. Not as good as it use to be or the service either.

Yoni Victoria

This place brings back great memories for me💖

S Pina

Not sure what happened we are regular customers but they have reduced their scoops of ice cream to half scoops.. big bummer for the price. Not worth it.

Atmosphere: 5

Food: 1

Service: 3

Jessica Duncan

We had originally ordered a cake for our daughter from someone and they ended up getting sick the day before the party. I called Baskin Robbin’s a little desperate and they were so kind as to be able to make a cake quickly for us so my daughter wouldn’t be disappointed. I’m so grateful to see employees willing to find ways to make customers happy these days.

Food: 5

Service: 5

Chris Myers

Paid $10 for a half full cup of ice cream.

Atmosphere: 1

Food: 1

Service: 1

kiro

The ice cream here was great! And the worker behind the cash register was also nice. 10/10 place recommended

Atmosphere: 5

Food: 5

Service: 5

Harveer Kaur

Luke was amazing.

Atmosphere: 5

Food: 5

Service: 5

Bernardine McQuiller

We ordered through Door Dash and the order was totally inaccurate. Chocolate chip is NOT chocolate. And if we ordered strawberry syrup on the strawberry ice cream then we should have received that.

Ellen Boyd

This is the only BR for miles around, but we make the drive quite often. Always teenagers working when we are there & they do a great job. They are curious, polite, and professional.

Atmosphere: 4

Food: 5

Service: 5

Alex Herrick

Open till 10pm. Family night Tuesday 6-10pm

Ben M.

I took the family here for my daughter’s birthday per her request, because her friends told her they had a special treat on your birthday. They didn’t offer anything for her birthday, and didn’t even say “Happy Birthday.” They were pushy trying to get my kids to choose their flavors, and were not very friendly at all. Definitely much different than what I remember from when I was a kid!!!

Atmosphere: 4

Food: 4

Service: 1

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