Mariah had a total attitude. She was rude and defensive. Won’t be back.
Atmosphere: 1
Food: 1
Service: 1
Steven
I had a terrible experience at the San Tan Mall Black Rock location yesterday.. this one was closer to my rental anyways and I needed something to give me energy. I got one of their Festive Fuel Energy Drinks, and it was delicious. More importantly, the girl who took my order actually seemed like she wanted to be there. Yay — being nice is priceless. I’ll be back.
Food: 5
Service: 5
Garrett Smallwood
No Nitro at this location for over 6 months. Still on the menu, but sure seems like they don’t plan on carrying it here.
Haley James
Staff is always friendly, drinks are always good and their food is great for a drive thru coffee place!
Atmosphere: 5
Food: 5
Service: 5
Ken Cupka
Walked in to this location shortly after 5 am. That's when they open. Some weird guy in front of me who either wasn't helped yet either or worse...he actually works there. Female employee serving the drinks made eye contact with me and turned away without greeting. Waited 2 minutes longer to see if heads would be pulled from dark cavities. No hope. So I walked out.
Priest/ Ray location has a staff that rocks it. This location has a staff that screams 'we don't want to serve you' without saying a word. And it all starts with the leadership in the store. Get it together ppl. If you are not able to serve customers at opening time then open later or just stop opening until you replace the staff.
Kayla vahai
I’m really disappointed with the service I received at Black Rock Coffee . When I pulled up to the drive-thru, the employee at the window, Mariah, asked for my phone number for rewards. She couldn’t hear me the first time, and instead of simply asking again or trying to clarify, she got visibly frustrated . Then, she actually walked away from the window and didn’t finish checking me out after I called her out on it.
As a regular customer who spends around $10 per visit, I expect to be treated with basic respect and to receive the rewards points I earn. I come to Black Rock often because I enjoy the drinks and usually have great service, but this experience with Mariah was completely unprofessional and disappointing. I hope management addresses this so other customers don’t have the same issue.
Atmosphere: 1
Service: 1
Ian Finney
I asked about any Veterans Day deals at the drive thru and was told there was a free drink with any purchase today. I ordered a ham and cheese sandwich and a large blondie. Should have been around $6 total. She charged me full price at $12. I told her playfully that it’s a really expensive ham sandwich. The concerning part is she agreed with me and said yes it’s a $12 dollar sandwich. I was too amazed to press the issue. I’m not a confrontational Vet. A small part of me wanted to climb through the window and head to the front desk to question the order BUT we should show others with mental disabilities kindness. Much love to my fellow Vets today. If you read this come on down to this location today and donate to her cause. Name of the receipt is Caleb.
Everyone is always so pleasant and accommodating no matter which location we visit! Black Rock is way better than SBs
Atmosphere: 5
Food: 5
Service: 5
Sérgio Gomes
Fantastic atmosphere, great coffee!
Atmosphere: 5
Food: 5
Service: 5
Carlos Collins
First of all be ready to fight it out for parking but it is well worth it the pumpkin empanadas are the best in the valley it does not matter what you choose you can not go wrong with any bakery item
Atmosphere: 5
Food: 5
Service: 5
Crystal Hernandez
Best customer service and fabulous coffee .
Atmosphere: 5
Food: 5
Service: 5
beatrice Lawrence
It's the customer service that keeps me coming back. Love this place.
A good place to start your day
Atmosphere: 5
Food: 5
Service: 5
Mariah had a total attitude. She was rude and defensive. Won’t be back.
Atmosphere: 1
Food: 1
Service: 1
I had a terrible experience at the San Tan Mall Black Rock location yesterday.. this one was closer to my rental anyways and I needed something to give me energy. I got one of their Festive Fuel Energy Drinks, and it was delicious. More importantly, the girl who took my order actually seemed like she wanted to be there. Yay — being nice is priceless. I’ll be back.
Food: 5
Service: 5
No Nitro at this location for over 6 months. Still on the menu, but sure seems like they don’t plan on carrying it here.
Staff is always friendly, drinks are always good and their food is great for a drive thru coffee place!
Atmosphere: 5
Food: 5
Service: 5
Walked in to this location shortly after 5 am. That's when they open. Some weird guy in front of me who either wasn't helped yet either or worse...he actually works there. Female employee serving the drinks made eye contact with me and turned away without greeting. Waited 2 minutes longer to see if heads would be pulled from dark cavities. No hope. So I walked out.
Priest/ Ray location has a staff that rocks it. This location has a staff that screams 'we don't want to serve you' without saying a word. And it all starts with the leadership in the store. Get it together ppl. If you are not able to serve customers at opening time then open later or just stop opening until you replace the staff.
I’m really disappointed with the service I received at Black Rock Coffee . When I pulled up to the drive-thru, the employee at the window, Mariah, asked for my phone number for rewards. She couldn’t hear me the first time, and instead of simply asking again or trying to clarify, she got visibly frustrated . Then, she actually walked away from the window and didn’t finish checking me out after I called her out on it.
As a regular customer who spends around $10 per visit, I expect to be treated with basic respect and to receive the rewards points I earn. I come to Black Rock often because I enjoy the drinks and usually have great service, but this experience with Mariah was completely unprofessional and disappointing. I hope management addresses this so other customers don’t have the same issue.
Atmosphere: 1
Service: 1
I asked about any Veterans Day deals at the drive thru and was told there was a free drink with any purchase today. I ordered a ham and cheese sandwich and a large blondie. Should have been around $6 total. She charged me full price at $12. I told her playfully that it’s a really expensive ham sandwich. The concerning part is she agreed with me and said yes it’s a $12 dollar sandwich. I was too amazed to press the issue. I’m not a confrontational Vet. A small part of me wanted to climb through the window and head to the front desk to question the order BUT we should show others with mental disabilities kindness. Much love to my fellow Vets today. If you read this come on down to this location today and donate to her cause. Name of the receipt is Caleb.
Atmosphere: 5
Food: 5
Service: 1
Fast and friendly
Atmosphere: 5
Food: 5
Service: 5
The Energy drinks and Coffees are really good 👍
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Everyone is always so pleasant and accommodating no matter which location we visit! Black Rock is way better than SBs
Atmosphere: 5
Food: 5
Service: 5
Fantastic atmosphere, great coffee!
Atmosphere: 5
Food: 5
Service: 5
First of all be ready to fight it out for parking but it is well worth it the pumpkin empanadas are the best in the valley it does not matter what you choose you can not go wrong with any bakery item
Atmosphere: 5
Food: 5
Service: 5
Best customer service and fabulous coffee .
Atmosphere: 5
Food: 5
Service: 5
It's the customer service that keeps me coming back. Love this place.
Food: 5
Service: 5
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