Cracker Barrel Old Country Store

Is saddens me to have to write a review for this restaurant I had ordered the campfire beef dish, and upon opening the Silver paper it came in it was loaded with juice. Hardly no meat, no carrots I was really disappointed in what is being advertised versus what is being given to The customer My server saw the disappointment and I asked for a manager. The first manager came by name Ashley she had explain everything comes prepackaged for the meat and that’s what they put on the plate and said there was nothing that she can do about it. It is what it is. My server had then came back. I asked if they were able to take care of us I explain no I was very dissatisfied with the answer Ashley had given. She went, then to proceed to get me a different manager, which her name was Amanda . She introduced herself as a senior manager for the establishment. I had asked her if this looks acceptable to give to your customer, showing her the ingredients inside with only three carrots, one tomato and a few things of beef, along with two potatoes in two corns she started to get very defensive and said I am the one that made your order, and I think it made the way it should be made. I explained to her there was hardly no carrots or tomatoes in a whole bunch of juice. I tried to ask if she could bring out a side of carrots and tomatoes, and I’ll mix it in and she began to explain. No it’s made how it’s supposed to be made and there’s nothing I can do I was very upset of her demeanor, and how she was treating A paying customer asking if there was anything she could do to make it right she tried changing the subject asking if our waiter has been around to fill up any drinks. I proceeded to tell her that our waiter was doing a phenomenal job and that wasn’t the problem in question she began to say there is nothing she can do. I did ask if there’s a discount she could add since I did not feel this was worth $16.99 and she proceeded to say From a business perspective, it would not be feasible for me to do that as I made everything correctly I am very upset with how I was treated at this establishment. I was really happy to be enjoying a family dinner as I thought it was going to be but turned into a fiasco. This is a very toxic attitude management can have towards their customers.

Atmosphere: 2

Food: 1

Service: 1

The menu offered many choices for breakfast and our waitress (Sarah) was very helpful in guiding us through all the choices. The food was hot came very quickly and was very tasty. We will definitely return.

Atmosphere: 5

Food: 5

Service: 5

Always enjoy Cracker Barrel

Atmosphere: 5

Food: 5

Service: 5

Awesome customer service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Country Fried Steak

The staff was super friendly and the food was very delicious.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hashbrown Casserole

They took away the oil lamps on the tables. Definitely does not make me feel comfortable. The lamps made the old time atmosphere seem better. Corporate always making stupid decisions. And this is one of them.

Atmosphere: 2

Food: 5

Service: 5

Across the board, Cracker Barrel seems to be very uniform from state to state. Definitely a great value, especially for large groups or families traveling. Only complaint, and not specific to this location, is just that portions seem smaller. Otherwise always a very good experience.

Atmosphere: 4

Food: 4

Service: 4

Great food and ambiance! Love this place, the shopping is pretty cool too!

Atmosphere: 5

Food: 5

Service: 5

Great food and quick service

Atmosphere: 5

Food: 5

Service: 5

We don't come here often because the service is usually really poor. Things like baked potatoes that are completely cold as if taken right out of a refrigerator. Appetizers that were ordered and didn't come until after we had finished our meal and we're packing our leftovers to take home. Service was better today however one of our diners didn't get their beverage even though we reminded the waitress that she had forgotten it and trying to get something as simple as ketchup was not a possibility. Sometimes it's the little things that are an inconvenience.

Atmosphere: 3

Food: 4

Service: 4

Wonderful food.

Delicious food and friendly service! 👍

Atmosphere: 5

Food: 5

Service: 5

Always satisfied. Wish they turkey more then 1 day a week. There store is so fun to just look at everything.

Atmosphere: 4

Food: 4

Service: 4

The chicken foil dinner was outstanding! There was more than enough so 2 people could eat it. The sweet corn was so sweet as were the carrots. The chicken was so juicy and tender. Tracy was our waitress and she really took care of us! It was an awesome experience and can’t wait to go back again for dinner.

Atmosphere: 5

Food: 5

Service: 5

Ordered the Country Boy breakfast and had plenty to eat! Food was good and the strawberry pineapple lemonade was just as good.

Atmosphere: 5

Food: 5

Service: 5