A-Z Reviews from an AZ native. I hate to do this but you deserve the truth and its out therr so let drop some knowledge on El Pollo Loco.
Ill say this they get the Loco part right they just forgot to add En La Cabeza at the end...
Ok so if youve read any of my reviews Youll know that I have a bit of a problem with out of touch pricing so this is gonna apply to all el pollo locations. One evening after I was done driving a ride share shift I was hungry and had a liilte over 40 bucks for food. I saw the El there an decided to stop by and went to the drive through now keep in mind I was not only trying to feed myself I had someone at home waiting on food too so ok first it took a very long time for someone to answer the drive trough but when they did our conversation was not great I said hello Im looking for an 8 piece (traditional mix) but what I wanted was instead of the thighs which I hate I was hoping to get 2 extra legs or even wings because those I would eat and not throw out... here was what she said back well ok the r e g mix is 12.99 Which was fine with me thats a bit more than the grocery store but thats not why Im giving 1 star the reason is because to meet my request of less chicken in weight her mix n match 8 piece went from 12.99 to 22.99 so that would have been 25 with tax way more than half my budget for less chicken?
I literally said naw ya'll can keep it and backed out the and went to my local frys and not only did I get my 8 piece without legs One of the breast pieces I got had sone skin missing and the girl at the counter felt bad about that so she gave me 8 pieces plus 4 extra wings and 3 extra legs then she still felt bad and gave my the whole box for just 5 dollars even. I was able to feed my family that night and still have gas money for the next night so the moral of the story? El Pollo Loco has Loco pricing and could not careless about who you are.
Hope this helps
Atmosphere: 1
Food: 1
Service: 1
Jack Whitworth
Food was delicious and the service was excellent. Restaurant was clean
Atmosphere: 5
Food: 5
Service: 5
Isabel Briceno
Very fresh and tasty food
Atmosphere: 5
Food: 5
Service: 5
M
The chicken was old or cooked again. It went straight through my body. No test it was like eating tuff meat
Food: 2
Service: 5
Oscar Mendoza
The worst Pollo loco. Every time we order here they act like they own the place there rude and disrespectful.if I was you I would look go somewhere else Specially tru the drive thru
Atmosphere: 1
Service: 1
Homer Valley
El Pollo Loco is the place to grab a hot meal. So delicious 😋 😍 Love the customer service from those young teens.
Atmosphere: 5
Food: 5
Service: 5
Larry Drake
Not a bad choice for Mexican food.
Kacie Stansfield
This is my favorite place to eat!
Food: 5
Service: 5
Diego Paz
Thursday sep 18 Drive thru between 6:20-6:45 pm Ordered a tostada bowl and a chipotle quesadilla.. Didn’t get asked to add a drink or anything else
My quesadilla came as it shows in the image I’m posting .. Ridiculous for an almost 15 dollar quesadilla
Atmosphere: 2
Food: 3
Service: 2
Desert Oasis Photography
Ordered 3 chicken tacos al carbon. Got to work noticed only two tacos in bag. I called, no answer left message letting them know and my phone number but nobody ever called me back and they don't usually answer their phone so this store and employees are no good. They simply don't care.
Never messed up an order yet, my wife usually has extra or less of something which at most places they forget to change the order accordingly.... not here, no sir! So far they have hit the mark every time! And the call ahead orders are quick to be ready. Keep up the great work, we will be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Bowl, Original Pollo Bowl
Neal
Delicious. Love there grilled chicken
Atmosphere: 5
Food: 5
Service: 5
Silda De La Cruz
Bad service, bad food, on top of that you don't recive what you order. Many times I've ordered family mixed meal, and they give you what ever they want or they have available with out telling you, and they charge you the same as a mixed meal. You can't trust them!
A-Z Reviews from an AZ native.
I hate to do this but you deserve the truth and its out therr so let drop some knowledge on El Pollo Loco.
Ill say this they get the Loco part right they just forgot to add En La Cabeza at the end...
Ok so if youve read any of my reviews Youll know that I have a bit of a problem with out of touch pricing so this is gonna apply to all el pollo locations. One evening after I was done driving a ride share shift I was hungry and had a liilte over 40 bucks for food. I saw the El there an decided to stop by and went to the drive through now keep in mind I was not only trying to feed myself I had someone at home waiting on food too so ok first it took a very long time for someone to answer the drive trough but when they did our conversation was not great I said hello Im looking for an 8 piece (traditional mix) but what I wanted was instead of the thighs which I hate I was hoping to get 2 extra legs or even wings because those I would eat and not throw out... here was what she said back well ok the r e g mix is 12.99 Which was fine with me thats a bit more than the grocery store but thats not why Im giving 1 star the reason is because to meet my request of less chicken in weight her mix n match 8 piece went from 12.99 to 22.99 so that would have been 25 with tax way more than half my budget for less chicken?
I literally said naw ya'll can keep it and backed out the and went to my local frys and not only did I get my 8 piece without legs One of the breast pieces I got had sone skin missing and the girl at the counter felt bad about that so she gave me 8 pieces plus 4 extra wings and 3 extra legs then she still felt bad and gave my the whole box for just 5 dollars even. I was able to feed my family that night and still have gas money for the next night so the moral of the story? El Pollo Loco has Loco pricing and could not careless about who you are.
Hope this helps
Atmosphere: 1
Food: 1
Service: 1
Food was delicious and the service was excellent.
Restaurant was clean
Atmosphere: 5
Food: 5
Service: 5
Very fresh and tasty food
Atmosphere: 5
Food: 5
Service: 5
The chicken was old or cooked again. It went straight through my body. No test it was like eating tuff meat
Food: 2
Service: 5
The worst Pollo loco. Every time we order here they act like they own the place there rude and disrespectful.if I was you I would look go somewhere else
Specially tru the drive thru
Atmosphere: 1
Service: 1
El Pollo Loco is the place to grab a hot meal. So delicious 😋 😍 Love the customer service from those young teens.
Atmosphere: 5
Food: 5
Service: 5
Not a bad choice for Mexican food.
This is my favorite place to eat!
Food: 5
Service: 5
Thursday sep 18
Drive thru between 6:20-6:45 pm
Ordered a tostada bowl and a chipotle quesadilla..
Didn’t get asked to add a drink or anything else
My quesadilla came as it shows in the image I’m posting ..
Ridiculous for an almost 15 dollar quesadilla
Atmosphere: 2
Food: 3
Service: 2
Ordered 3 chicken tacos al carbon. Got to work noticed only two tacos in bag. I called, no answer left message letting them know and my phone number but nobody ever called me back and they don't usually answer their phone so this store and employees are no good. They simply don't care.
Restaurantji Recommends
Great take out...fast service
Atmosphere: 4
Food: 5
Service: 5
Never messed up an order yet, my wife usually has extra or less of something which at most places they forget to change the order accordingly.... not here, no sir! So far they have hit the mark every time! And the call ahead orders are quick to be ready. Keep up the great work, we will be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Bowl, Original Pollo Bowl
Delicious. Love there grilled chicken
Atmosphere: 5
Food: 5
Service: 5
Bad service, bad food, on top of that you don't recive what you order.
Many times I've ordered family mixed meal, and they give you what ever they want or they have available with out telling you, and they charge you the same as a mixed meal.
You can't trust them!
Food: 1
Service: 1
Good fast food
Atmosphere: 3
Food: 5
Service: 5
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