Firehouse Subs Higley Pavilions

Food was ready at the appointed time.

Parking: In a shopping mall

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Turkey Bacon Ranch

This location has started 2025 off on the wrong foot! Manager was sooooo unprofessional and rude! Was raising his voice to the employees. When I pointed out my bag was soaked from something, he removed the items and threw my bag in the floor! He was also slamming other customer orders around as he continued to reprimand his employees for not being attentive to customers. Super disappointed in the Firehouse team at this location! We love Firehouse Subs, but will not be back anytime soon if this is the example the “leader” sets. Unfortunate!!!

Atmosphere: 1

Food: 5

Service: 1

Sorry. NO substitutes or additions on a PLAIN turkey and bacon or you'll get charged. I might not mind if it was fully loaded plus pepperoni's but it wasn't. $1.75 for 2 pepperoni. Seriously? Almost $10 for 4" bread, turkey, bacon and 2 pieces of pepperoni. Not too mention how incompetent the workers were. Took them three (yes 3) tries to figure out PLAIN turkey and bacon ONLY. I might have given more stars but we went straight here after Karate and my son was starving. I don't mind waiting but it always is tough when you're children are hungry. I'd like to be sympathetic but it wasn't busy and these are grown adults making a simple sandwich. With so many sandwich places, don't think we'll go back. Add insult to injury, no lemonade!

Atmosphere: 2

Food: 1

Service: 1

One of the best meatball subs.

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza Meatball Sub

I’m so tired of the incompetence. My sandwiches are never consistently made with the same ingredients or amount of meat. Pictured below are supposed to be two of the same hook and ladder. Where’s the rest of the meat?! Guess it’s time to find a new Sammy spot.

Atmosphere: 3

Food: 3

Service: 1

Ordered online did not check in store but when we got home saw that there was mold on the bread. We will not be going back and this location needs to be more mindful of what they are serving their patrons.

Food: 1

My order was incorrect on my carry out order. Not a big deal. Was told to bring my sandwich back in to issue a refund. Bro what?

I brought it home. I was looking forward to eating it. I love Firehouse, I was stoked as always. Your service expects me to verify that my order is correct before I eat it? Is that the expectation you set for your customers?

Absolutely terrible service, John. I’m a huge fan of Firehouse, and have never had a problem. Your customer service absolutely sucks. You mentioned your company was on the “company coin”. Do you think your customers care? They want what they ordered; they want it made correctly.

How about in the future, you verify that your customers orders are correct? How about you inspect that every sandwich is correct before you bring it off the line? If you’re going to leave it to the customer, you might as well hire someone to do that.

Had you been more understanding, I really could have cared less. As a result of your terrible customer service, I am leaving a bad review.

I could really care less about the sandwich, John. Your customer service sucks.

Atmosphere: 1

Food: 1

Service: 1

Ordered on app. Waited 40 minutes to receive order. Engineer "hot" sub was cold. No toppings. Gross pickles.

Atmosphere: 3

Food: 1

Service: 1

Got there 5 min before they closed..... lights were saying OPEN.... roll in and she tells me they are closed.... not coming here again

Food good but I recommend not leaving a bunch of kids to run the place. Soda machine dirty, all table dirty, counters dirty just makes you feel like what about the rest of the place? I e seen worse so 3 star.

Atmosphere: 3

Food: 3

Service: 2

Delicious sandwiches, amazing staff with beyond exceptional customer service! Randy is the prime example of going above and beyond for ensuring every single customer and every order falls nothing less that complete satisfaction. Highly recommend this location for amazing food and friendly service!

Atmosphere: 5

Food: 5

Service: 5

Horrible calling when they open taste like water soup mac forgot pickles also forgot sauce cheese yuck so

Atmosphere: 2

Food: 1

Service: 3

The food is very nice. I got the pepperoni pizza meatball sub. A good amount of meat, and a medium was good sized.But the staff was questionable. One guy actually seemed to care, but was frazzled. He forgot to scan my rewards code, for example. Very apologetic, told me how to claim my points. The other guy didn't seem to want to be there, and the girl wasn't paying attention to anything.Also, the commode in the men's room is not seated properly. It is very loose and wobbles when you sit. The seat itself also flops severely and needs to be tightened. Something that basic should never been seen by a customer, but repaired before a customer could notice. I don't think the staff here pays any attention, except perhaps to the clock.Addendum: answering the response from the owner, that just took me to a general feedback page. I already gave you the feedback. Asking me to repeat it in a different forum seems redundant and pointless. I review to help others, and also business owners. Unless you need further details, in which case, ask me. A general support page is not helpful.

Atmosphere: 3

Food: 4

Service: 2

The sandwich is good, a good amount of meatballs in each sandwich. There's no Mellow Yellow in the drink dispenser. No napkin available in the napkin dispenser until I call their attention and they refill it. Not to mention they had only 2 customers in the store when we showed up, so they should have had time to refill things. There's no hand soap inside the ladies room. I tried to call the attention of the crew but she ignored me. She is just standing there doing nothing. I called her 3x until the crew in the cashier called her attention and that's the only time she talked to me. How disappointing.

Atmosphere: 3

Food: 4

Service: 3

Staff was friendly but inexperienced. My steak and cheese sandwich was unappealing. The steak was not appatizing.

Atmosphere: 4

Food: 2

Service: 4