Firehouse Subs Higley Pavilions

The flavor on the Italian Sub is so good. I tried a few other subs before the Italian and they were good; but, now I get the Italian Sub every time and often crave it.

Atmosphere: 4

Food: 5

Service: 5

We had great service and sandwiches. Definitely my favorite local sandwich shop. Definitely recommend if you are looking or subs!!

Atmosphere: 5

Food: 5

Service: 5

Natalie is the best!

Atmosphere: 5

Food: 5

Service: 5

I have to say that the young man I encountered last night, Anthony I believe was his name, was absolutely amazing. So polite, so swift with everything and struck up a great conversation with me. Will be back!

A decent sandwich, albeit a bit soggy which made it seem greasy.

Atmosphere: 3

Food: 5

Service: 4

Great subs and fast service.

Atmosphere: 5

Food: 5

Service: 5

Need more training.

was in there the other day and happened to see who i’m assuming was the owner. i believe his name was randy. he was yelling and disrespecting his employees. she was polite and kind and i could hear him being condescending and talking down to the poor girl. any establishment that treats their employees as such will no longer receive my business and i hope that girl looks for employment elsewhere. randy, do better.

placed a phone to go order. Got there to pick it up. Everything was perfect

Atmosphere: 5

Food: 5

Service: 5

Manager was rude and very unhelpful while polite-fully smiling. Very frustrating. I’ve been going here for years always entering my phone number and earning points. I had accumulated over 42,000 points. Every time I would try and use them their system was down or the app wasn’t working properly so I just kept saving them. Just now on my last visit I was determined to try and use them again so I checked my app and to my surprise over 32,000 points quietly expired off my account. Even though I just ate here 2 weeks ago. When I asked what I can do to fix them or reinstate them she said nothing. So I asked who I could email to ask to fix the issue and she said no one. So I left. So completely unhelpful. How is the loyalty system that terrible. It rewards you for being a loyal customer by deleting your points completely off your account? I’m so done with this place. I won’t be be back here again. You lost a 10+ year customer.

Atmosphere: 1

Food: 1

Service: 1

Only had a 50$ bill with me as I forgot my wallet, got turned away as they can only accept 20$ or lower. Pretty crazy can’t invest in a bill checking market if your that concerned about fake bills. Manager on duty looked like he needed a shower too. Place was way too empty to be turning away anyone on a Friday.

No pickles or miss Vickey jalapeño chips

I’ve been visiting this location for 7 years. The past 2 years the accuracy in orders has gotten steadily worse. To the point I quit going to Firehouse at this location. Using the app or ordering in person at the register makes no difference. I can only attribute this to high staff turnover and/or extreme lack of attention to detail. On the positive the food is tasty & fresh when the order is correct. You just need to triple check your order before eating it or leaving for take away.

Love firehouse subs and this location

Jon was awesome! Great customer service and easy on the eyes too, LOL.