Genuine Fresche - Gilbert

So I stopped in 3:02 having heard that summer hours are till 7 and was told that they're closed and I asked about the hours and she said "not today".... I just broke a 5 day fever sick with the flu. I haven't been able to eat anything or keep anything down but after going to long without food my craving for something lite and fresh that I could most likely keep down was through the roof. So to drive from the 101 and southern down to here only to be turned away with no explanation or sense of customer service really hurts. I felt so defeated and hungry and dizzy from driving here I seriously had to take a couple minutes in my car to as a grown ass man to just cry out of frustration. 1: i would have gotten here before 3:00 if I had known I had to 2: I was two minutes after 3 and the employee was completely uncompromising and callous. I understand it likely wasn't personal but as you can see everyone has something personal going on and good customer service should take that into account. I'd really appreciate if someone could reach out to me. This has been my only Açaí place for years and years and I believe loyalty like that should mean something. Again if the Genuine Fresh team could reach out and right this so that I can continue coming here and so that you guys keep loyal customer.would be great.

Service: 1

Fantastic Clean food

Atmosphere: 5

Food: 5

Service: 5

Love this place!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate PB Banana

Staff is incredibly friendly and the food matches the name. So many healthy options and the protein coffee is a must!

Parking: Plenty of parking even though part of the area is under construction!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate Coconut

I love Acai Bowls and my favorite past time is checking out new Acai bowl places! Upon arrival, I was greeted by the person in the front. She was sweet and I let her know it was my first time there. She kindly explained the menu and answered questions I had. She was really sweet. Wait time probably 5 minutes. She also wrote a sweet note on the lid of my acai bowl! The customer service is great. Now for the acai bowl, it was good. I would say that the only thing I didn’t really like about it was that the granola was way too sweet it overpowered my acai bowl and the acai became watery quickly. Not the best acai bowl I’ve had. If looking for a good place check out Berry Devine Acai bowls!

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Just Acai

After a workout I love having their fresh açaí bowls!!! Their workers are very nice and are always asking how my day is. Very calm and chill atmosphere:)

Atmosphere: 5

Food: 5

Service: 5

The first time I got a bowl from this place I loved it. It was 3 weeks ago on a Saturday and I think the lady who helped me was one of the owners. The 2nd time was about a week ago, during the week. I walked in , it was empty and it was two younger girls working. My bowl had a piece of hair in it and a small knat ( yikes) and no mango in my tropical bowl. Then my mom went in yesterday to get us each a bowl, again 2 young ladies working. Both bowls were very soupy like. Very disappointed, I had high hopes for this place and it's close .

Atmosphere: 5

Food: 2

Service: 3

Went to Genuine Fresche for an açaí bowl, and although it wasn't pure açaí it was not bad either, the staff was friendly, and efficient.free and easy to park right outside

Parking: free and easy to park right outside

Atmosphere: 5

Food: 3

Service: 5

Nothing special. You're better off getting açaí in Brazil.

Good acai bowls, I’ve been coming here for many years.

Do not order from this company. They are rude and when I asked for a refund after the 2nd time they messed up my order they refused to do so.

Very friendly and helpful staff. Bowie are awesome!

Good Chinese

It has always tasted good and been accurate but usually there are very disinterested teenagers running the place in the evening.

We love this place!! So tasty!! I think I could eat here everyday ?