Came in on Saturday, no one in front of us and managed to wait over 20 minutes to get a smoothie and a juice. Watched multiple people walk in, order, and get served, after we had already ordered and paid.
When I asked the lady working at the front for an update on our order, I got “we’re still working on it” and a lackluster “sorry about that” when I mentioned that it had been over 15 minutes at that point.
It was bad experience overall, which is too bad because I liked Nektar and now I won’t be coming back.
Atmosphere: 1
Service: 1
K B
The smoothie was gross and the staff was super rude. The staff made me feel like I was inconveniencing them by simply being there. I went to the Warner and Gilbert location.
Atmosphere: 1
Food: 1
Service: 1
Shelby Lee
Juice was made incorrectly and the staff was not willing to remake it. Used the go to this location often l, but in the past few months the service has been awful. Will not go to this location again.
Food: 1
Service: 1
Kristen Coupland
I have never written a Google review before, and I am a Nekter regular in Scottsdale, Chandler, and Tempe......ALL locations. They actually say hello at these locations. Some of them call me by name....they are actually kind....have great vibes, have smiles. I have been at this Warner location 3 times. My green juice was fine, but my gosh, the vibes here are AWFUL. The first time, I relayed my excitement re: having the oats, as there is only one other location in the valley that carries oats. I drove 10 extra minutes for the oats and my green juice..... apparently my happy comment was dumb...it seems that no conversations allowed here, but employee eye-rolls are definitely prevalent ....cannot aptly describe the facial expression I received. I have been twice since, and.....there is no welcome. The customer service does not exist....no joke, it feels HOSTILE in here. No response to my own, initiated hello. I felt guilty for BOTHERING them by coming in. I have never, ever experienced anything like this. Three times is not the charm. I will follow the vibe, and never bother them again.
Service: 1
Lisa F.
Absolute worst service! Employees have the worst attitude. We like to go there after the gym to get something healthy and it never fails, service comes with hostility and bad attitude. Today was the straw that broke the camels back. We'll be going somewhere else from now on.
Food: 4
Chad Michael Lawson
Nice staff. Th egg had the order ready & waiting. Smooth.
Atmosphere: 5
Food: 5
Service: 5
Cassidy
Absolutely horrendous service and terrible management. I placed a mobile order on 2/20/2025 for an Orange Crush smoothie. Upon arrive at Nekter, the two employees that were present said they were out of strawberries and couldn’t make my smoothie. Not only was the fact that they couldn’t even give me the courtesy of calling to notify me of this prior to me coming to pick up my order, but when I asked for a refund they advised me that they could not process it and would have to wait for a manager to be present to do so. They said I would get a call back by the end of the day to confirm my refund.
I called 3 days later because I still had not received a call, nor had I received a refund. The person I spoke with apologized, and said I would be hearing from her manager and receiving my refund. She also claimed that the business must have been busy and that is likely why I didn’t receive a call, to which I advised that there was not a single customer in the store, and it looked as though there hadn’t been for some time given the fact the employees were relaxing in the back.
I just tried calling two more times and now my calls won’t go through.
I have been a loyal customer of Nekter for 7 years now, and am absolutely appalled by how this has been handled.
Something as simple as a refund and a call from a manager shouldn’t require THIS much effort. You’re not performing brain surgery. You’re making smoothies. Figure it out.
Atmosphere: 1
Food: 1
Service: 1
Joe Mcgillicutty
It was alright. I wouldnt get the hemp granola again which is unfortunate since I love granola. First bowl Ive had that melted before finishing. Wouldnt accept advertised coupon in store only on app. App doesnt have options the store has and vice versa.
Atmosphere: 2
Food: 3
Service: 3
Bree Bellefeuille
My son and I love Nektar's acai bowls and smoothies and come here at least once a week. Greatful Nektar has gluten free options to choose from!
Atmosphere: 5
Food: 5
Service: 5
Misandry
Don't order from here on any food delivery app. Order is wrong and or missing items paid for every time.
Very disappointed today. The service was horrible. I did record it so nothing was missed. I have asked for a manager they said they didn’t have one asked for a name she told me no I will give you no name and told the other girl to also not give me her name. The young ladies were disrespectful and rude and the other customer also told me she was so sorry how I was treated. This is not ok called corporate waiting on a call back. One thing that stood out is the very thin girl who was very jumpy and very ready to argue (who appeared to be on something) with long hair said “I’m not even discriminating” I never even eluded to that. It would be great to get a managers number. Also as we sat there she used the restroom to go vape. All together a very bad experience. Had to dine in because my little girl was coming off oral surgery and waiting for her to be ok to drive home.
Atmosphere: 1
Food: 1
Service: 1
Jeffrey
Great spot! Super clean with very friendly staff. Nick helped me find the perfect smoothie!
Atmosphere: 5
Food: 5
Service: 5
Morgan Renfro
Vanessa was super friendly. Açaí bowl was yummy & BIG!! worth it for $10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peanut Butter Bowl
Gianna Thomas
Friendly employee, and quick service. Food was tasty.
Atmosphere: 5
Food: 5
Service: 5
Jeremy VL
Always delicious and can get it very healthy. A every Saturday habit
Came in on Saturday, no one in front of us and managed to wait over 20 minutes to get a smoothie and a juice. Watched multiple people walk in, order, and get served, after we had already ordered and paid.
When I asked the lady working at the front for an update on our order, I got “we’re still working on it” and a lackluster “sorry about that” when I mentioned that it had been over 15 minutes at that point.
It was bad experience overall, which is too bad because I liked Nektar and now I won’t be coming back.
Atmosphere: 1
Service: 1
The smoothie was gross and the staff was super rude. The staff made me feel like I was inconveniencing them by simply being there. I went to the Warner and Gilbert location.
Atmosphere: 1
Food: 1
Service: 1
Juice was made incorrectly and the staff was not willing to remake it. Used the go to this location often l, but in the past few months the service has been awful. Will not go to this location again.
Food: 1
Service: 1
I have never written a Google review before, and I am a Nekter regular in Scottsdale, Chandler, and Tempe......ALL locations. They actually say hello at these locations. Some of them call me by name....they are actually kind....have great vibes, have smiles. I have been at this Warner location 3 times. My green juice was fine, but my gosh, the vibes here are AWFUL. The first time, I relayed my excitement re: having the oats, as there is only one other location in the valley that carries oats. I drove 10 extra minutes for the oats and my green juice..... apparently my happy comment was dumb...it seems that no conversations allowed here, but employee eye-rolls are definitely prevalent ....cannot aptly describe the facial expression I received. I have been twice since, and.....there is no welcome. The customer service does not exist....no joke, it feels HOSTILE in here. No response to my own, initiated hello. I felt guilty for BOTHERING them by coming in. I have never, ever experienced anything like this. Three times is not the charm.
I will follow the vibe, and never bother them again.
Service: 1
Absolute worst service! Employees have the worst attitude. We like to go there after the gym to get something healthy and it never fails, service comes with hostility and bad attitude. Today was the straw that broke the camels back. We'll be going somewhere else from now on.
Food: 4
Nice staff. Th egg had the order ready & waiting. Smooth.
Atmosphere: 5
Food: 5
Service: 5
Absolutely horrendous service and terrible management. I placed a mobile order on 2/20/2025 for an Orange Crush smoothie. Upon arrive at Nekter, the two employees that were present said they were out of strawberries and couldn’t make my smoothie. Not only was the fact that they couldn’t even give me the courtesy of calling to notify me of this prior to me coming to pick up my order, but when I asked for a refund they advised me that they could not process it and would have to wait for a manager to be present to do so. They said I would get a call back by the end of the day to confirm my refund.
I called 3 days later because I still had not received a call, nor had I received a refund. The person I spoke with apologized, and said I would be hearing from her manager and receiving my refund. She also claimed that the business must have been busy and that is likely why I didn’t receive a call, to which I advised that there was not a single customer in the store, and it looked as though there hadn’t been for some time given the fact the employees were relaxing in the back.
I just tried calling two more times and now my calls won’t go through.
I have been a loyal customer of Nekter for 7 years now, and am absolutely appalled by how this has been handled.
Something as simple as a refund and a call from a manager shouldn’t require THIS much effort. You’re not performing brain surgery. You’re making smoothies. Figure it out.
Atmosphere: 1
Food: 1
Service: 1
It was alright. I wouldnt get the hemp granola again which is unfortunate since I love granola. First bowl Ive had that melted before finishing. Wouldnt accept advertised coupon in store only on app. App doesnt have options the store has and vice versa.
Atmosphere: 2
Food: 3
Service: 3
My son and I love Nektar's acai bowls and smoothies and come here at least once a week. Greatful Nektar has gluten free options to choose from!
Atmosphere: 5
Food: 5
Service: 5
Don't order from here on any food delivery app. Order is wrong and or missing items paid for every time.
Food: 1
Restaurantji Recommends
Very disappointed today. The service was horrible. I did record it so nothing was missed. I have asked for a manager they said they didn’t have one asked for a name she told me no I will give you no name and told the other girl to also not give me her name. The young ladies were disrespectful and rude and the other customer also told me she was so sorry how I was treated. This is not ok called corporate waiting on a call back. One thing that stood out is the very thin girl who was very jumpy and very ready to argue (who appeared to be on something) with long hair said “I’m not even discriminating” I never even eluded to that. It would be great to get a managers number. Also as we sat there she used the restroom to go vape. All together a very bad experience. Had to dine in because my little girl was coming off oral surgery and waiting for her to be ok to drive home.
Atmosphere: 1
Food: 1
Service: 1
Great spot! Super clean with very friendly staff. Nick helped me find the perfect smoothie!
Atmosphere: 5
Food: 5
Service: 5
Vanessa was super friendly. Açaí bowl was yummy & BIG!! worth it for $10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peanut Butter Bowl
Friendly employee, and quick service. Food was tasty.
Atmosphere: 5
Food: 5
Service: 5
Always delicious and can get it very healthy.
A every Saturday habit
Atmosphere: 5
Food: 5
Service: 5
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