Charged an up charge for tomatoes that come standard on a house salad. Pizza had to be remade. Sever kept switching with another. Overall strike 5 I'm done
Atmosphere: 4
Food: 2
Service: 2
Me Van Be
Best white gluten free pizza I have ever had.
Atmosphere: 4
Food: 5
Service: 4
Vincent Castro
Today I had my most distasteful and disgusting experience in any eatery. After church our family drove from Queen Creek to Gilbert just to eat at NYPD in San Tan Village.
Although we live half hour away we decided to have lunch for my family at this site. Being from NY and the claim that it’s made with NY water has attracted us to the place. Even though we had once experienced a reheated pie (even though they made us wait for it too). We shrugged it off that we just arrived when they opened and they probably wanted to unload their last pie from the previous night to the next customers and we happened to draw the unlucky straw (although that in and of itself is not right). Regardless we chose to overlook and return and give them business.
Until this Sunday (8/24/25). We ordered a pie over the phone. They told us to pick it up in half hour (perfect as it takes about that much to drive from Queen Creek) . When I arrived I paid for it with a coupon and left with the pie given to me. Upon arriving home with the pie, I opened it just to find the pizza pie was not only reheated (as you can tell by its color and texture) it was pieced together with various pieces. One of which was obvious was just stuck in there as it did not complete the pie weather you attached it to the center cut or to the top of the crust.
I decided to drive back another hour back and forth to bring the pie to the manager and ask if he saw anything wrong with the pie? To my amazement, the manager never let me finish when he himself said we don't do what you are suggesting we don't reheat and stick in slices into pies. He proceeded to take apart the pie to reassemble it and then squeeze the slices together to say look how they fit. They still were not and I told him so. At which time he offered another remake but I told him I just wanted my money back. As he went to the register he continued to say to take his word for it but I told him, this is what you say but this is what I see. He then in a very nasty tone said, well if you don't believe me I can return your money. I responded that is exactly what we are doing now. He then finalized on the register and handed me my refund. When I told him money was missing. He said that is what you paid for it. I said yes, but I gave you a coupon with this, can I get my coupon back? He asked me are you planning to use this coupon here again. I said no, he then said, then I will not give it back to you and walked away with the coupon and the pie. Never once apologizing for any inconvenience or ANYHING. He was nasty, dismissive and defensive throughout the entire exchange. The manager's action now makes me think if they are capable of giving customers substandard food, they just may be capable of claiming false claims to IRS. Saying that they provided a coupon when in fact they didn't.
Oh, and by the way ,this place is definitely not for their customers they did not even offer the Sunday special when I called to order the pie. Where you get two for one on Sundays (something I learned upon arriving ). Perhaps had I had two and one was bad I would have said well we only paid for one anyway.
Maybe NYPD should stand for NastYPizzaDistributor
Food: 1
Service: 1
James Ellrod
Great food. Get Da Works. Danni our server made it that much more fun!! Thanks for a great experience.
Atmosphere: 5
Food: 5
Service: 5
Renegade Family
Dani was a breath of fresh air! She was so attentive and so kind to my girls. Will definitely be back because of her. The pizza is also really good. She told us kids eat free on Wednesdays and Saturdays which was good to know too.
Hunter Bentley
Pizza was amazing and service was wonderful. Tori, my server, was attentive and respectful, and said that Jackson was the person who made my pizza. Everything was exactly as I asked, 10/10
Atmosphere: 5
Food: 5
Service: 5
JOHN LITTLEWOLF
Gilbert location needs to train the customer service crew. Pizza was on point though. I ordered pickup. No one asked me for assistance upon arrival. After an awkward 5 minutes of watching everyone. I called and ask how to get service. She said I thought you were already helped. She looked a bit annoyed. I apologized for being a bit cranky from moving all day and still tipped $2. No thank you or gratitude. If I ordered the pizza with MY phone I probably would have just left without completing the transaction. Or if I wasn't as hungry as I was.
Atmosphere: 1
Food: 5
Service: 1
Susan Wiechmann
Great food and service
Atmosphere: 5
Food: 5
Service: 5
Mario Martinez
The nicest employees and very curious
Atmosphere: 5
Food: 5
Service: 5
Becca R
The worst experience ever. From the wait, to the horrible wilted lettuce they called a salad. The ONE star it deserves is for the manager, who although appeared just out of HS was very proffesional and offered resolution immediately. Nonetheless, I would and will NEVER return here!!
NY Pizza Department has a great selection of pizza and Italian cuisine. I got the biggest canzone I've ever seen. The pizza is phenomenal and the staff are very friendly. The price is satisfactory and the atmosphere is homey. It feels like you're in a nice city landscape with brick wall structures and warm lights.
Eryn Proctor
Cannot say enough great things about NYPD. Not only is their pizza the best in town (HIGHLY recommend the bbq chicken pizza and the buffalo Caesar salad!) but all of their staff is super sweet and attentive. Our favorite server is Dani & she is so sweet and wonderful with the kids. Thanks for all you guys do, we appreciate it! ❤️
David Johnson
Pizza taste great just wish they could have at least cut it... smh
NM Patton
Like the variety on menu.
Vegetarian options: Soho salad was good.2
Atmosphere: 4
Food: 5
Service: 4
Tony Stark (Copy Avenger)
I was actually kind of amazed when we went in here and there was nobody in the restaurant we had the whole place to herself for about a half an hour and the food and service was really great. I have to tell you we ordered the fried zucchini appetizer and that was quite impressive I haven't seen zucchinis done that well in a long time.
Charged an up charge for tomatoes that come standard on a house salad. Pizza had to be remade. Sever kept switching with another.
Overall strike 5 I'm done
Atmosphere: 4
Food: 2
Service: 2
Best white gluten free pizza I have ever had.
Atmosphere: 4
Food: 5
Service: 4
Today I had my most distasteful and disgusting experience in any eatery. After church our family drove from Queen Creek to Gilbert just to eat at NYPD in San Tan Village.
Although we live half hour away we decided to have lunch for my family at this site. Being from NY and the claim that it’s made with NY water has attracted us to the place. Even though we had once experienced a reheated pie (even though they made us wait for it too). We shrugged it off that we just arrived when they opened and they probably wanted to unload their last pie from the previous night to the next customers and we happened to draw the unlucky straw (although that in and of itself is not right). Regardless we chose to overlook and return and give them business.
Until this Sunday (8/24/25).
We ordered a pie over the phone. They told us to pick it up in half hour (perfect as it takes about that much to drive from Queen Creek) . When I arrived I paid for it with a coupon and left with the pie given to me. Upon arriving home with the pie, I opened it just to find the pizza pie was not only reheated (as you can tell by its color and texture) it was pieced together with various pieces. One of which was obvious was just stuck in there as it did not complete the pie weather you attached it to the center cut or to the top of the crust.
I decided to drive back another hour back and forth to bring the pie to the manager and ask if he saw anything wrong with the pie?
To my amazement, the manager never let me finish when he himself said we don't do what you are suggesting we don't reheat and stick in slices into pies. He proceeded to take apart the pie to reassemble it and then squeeze the slices together to say look how they fit. They still were not and I told him so. At which time he offered another remake but I told him I just wanted my money back. As he went to the register he continued to say to take his word for it but I told him, this is what you say but this is what I see. He then in a very nasty tone said, well if you don't believe me I can return your money. I responded that is exactly what we are doing now. He then finalized on the register and handed me my refund. When I told him money was missing. He said that is what you paid for it. I said yes, but I gave you a coupon with this, can I get my coupon back? He asked me are you planning to use this coupon here again. I said no, he then said, then I will not give it back to you and walked away with the coupon and the pie. Never once apologizing for any inconvenience or ANYHING. He was nasty, dismissive and defensive throughout the entire exchange.
The manager's action now makes me think if they are capable of giving customers substandard food, they just may be capable of claiming false claims to IRS. Saying that they provided a coupon when in fact they didn't.
Oh, and by the way ,this place is definitely not for their customers they did not even offer the Sunday special when I called to order the pie. Where you get two for one on Sundays (something I learned upon arriving ). Perhaps had I had two and one was bad I would have said well we only paid for one anyway.
Maybe NYPD should stand for
NastYPizzaDistributor
Food: 1
Service: 1
Great food. Get Da Works. Danni our server made it that much more fun!! Thanks for a great experience.
Atmosphere: 5
Food: 5
Service: 5
Dani was a breath of fresh air! She was so attentive and so kind to my girls. Will definitely be back because of her. The pizza is also really good. She told us kids eat free on Wednesdays and Saturdays which was good to know too.
Pizza was amazing and service was wonderful. Tori, my server, was attentive and respectful, and said that Jackson was the person who made my pizza. Everything was exactly as I asked, 10/10
Atmosphere: 5
Food: 5
Service: 5
Gilbert location needs to train the customer service crew. Pizza was on point though. I ordered pickup. No one asked me for assistance upon arrival. After an awkward 5 minutes of watching everyone. I called and ask how to get service. She said I thought you were already helped. She looked a bit annoyed. I apologized for being a bit cranky from moving all day and still tipped $2. No thank you or gratitude. If I ordered the pizza with MY phone I probably would have just left without completing the transaction. Or if I wasn't as hungry as I was.
Atmosphere: 1
Food: 5
Service: 1
Great food and service
Atmosphere: 5
Food: 5
Service: 5
The nicest employees and very curious
Atmosphere: 5
Food: 5
Service: 5
The worst experience ever. From the wait, to the horrible wilted lettuce they called a salad. The ONE star it deserves is for the manager, who although appeared just out of HS was very proffesional and offered resolution immediately. Nonetheless, I would and will NEVER return here!!
Restaurantji Recommends
NY Pizza Department has a great selection of pizza and Italian cuisine. I got the biggest canzone I've ever seen. The pizza is phenomenal and the staff are very friendly. The price is satisfactory and the atmosphere is homey. It feels like you're in a nice city landscape with brick wall structures and warm lights.
Cannot say enough great things about NYPD. Not only is their pizza the best in town (HIGHLY recommend the bbq chicken pizza and the buffalo Caesar salad!) but all of their staff is super sweet and attentive. Our favorite server is Dani & she is so sweet and wonderful with the kids. Thanks for all you guys do, we appreciate it! ❤️
Pizza taste great just wish they could have at least cut it... smh
Like the variety on menu.
Vegetarian options: Soho salad was good.2
Atmosphere: 4
Food: 5
Service: 4
I was actually kind of amazed when we went in here and there was nobody in the restaurant we had the whole place to herself for about a half an hour and the food and service was really great. I have to tell you we ordered the fried zucchini appetizer and that was quite impressive I haven't seen zucchinis done that well in a long time.
Atmosphere: 5
Food: 5
Service: 5
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