This Starbucks is located on Val Vista rd & the 202. Busy drive thru location with a 2 story footprint
Food: 5
Renegade Family
Madix recommends the best drinks!
Atmosphere: 5
Food: 5
Service: 5
Ade
the whole staff is amazing, drinks are made perfectly, eliana often works when i’m there and without fail she always goes above and beyond to make every customer feel special and handled stress very well!!
Atmosphere: 5
Food: 5
Service: 5
Arther
My wife and I really like this specific location. We’ve been here a few times now and every time it’s been a great experience.
The coffee is good, the customer service is great everyone is very friendly and accommodating. We really enjoy sitting out on the balcony upstairs and relaxing in the sun while we enjoy our breakfast and coffee!
We will keep visiting in the future.
Atmosphere: 5
Food: 4
Service: 5
hlh
To the person who paid it forward in the drive thru at lunch time for me. Thank you so much, hopefully this will be read. This truly made my day for a number of reasons. In the past I was able to do this kindness. This brought tears to my eyes. On top of this, the customer service has always been kind, smiles going through the drive thru and yummy drinks too.
Atmosphere: 5
Food: 5
Service: 5
Mariah Morales
The best Location I have ever been to, the staff and atmosphere is amazing! I had a big order for work and Dewey was the most generous and kind hearted employee who offered to help carry my drinks to my car. Thank you for being amazing:)
Atmosphere: 5
Food: 5
Service: 5
Big Kay
Poor customer experience — honesty matters
I came to the Starbucks at 3610 S Val Vista Dr, Gilbert, AZ this morning for my usual shaken espresso with light ice and extra oat milk — something I always order at other Starbucks with no problem. The barista told me they “aren’t allowed” to make it that way because of ratios, but then said, “I’ll do it this time and let the team know.”
When I got my drink, it was full of ice to the top and barely had any coffee or milk. I went back to ask, and the same barista told me again they couldn’t do it — even though he had just said he would.
It’s not about the drink — it’s about being straightforward with customers. If something can’t be done, just say that from the start. Don’t say you’ll do it and then not follow through. That’s misleading and leaves a bad impression, especially compared to how other Starbucks handle things with transparency and respect.
Im reaponding respectfully to owner’s comments, Thank you for your reply. I’m bringing this to your attention because this isn’t about a single drink — it’s about how your location represents the Starbucks brand. I’ve always had excellent experiences with other Starbucks locations, which makes this even more disappointing.
As the owner, you represent the Starbucks name, and your team’s actions reflect directly on the brand. The lack of transparency and professionalism I experienced doesn’t align with the standards Starbucks is known for. I’m addressing it here before it needs to go any higher, because I believe in giving the local franchise an opportunity to correct its approach. I hope you’ll take this as constructive feedback to ensure customers are treated with the same respect and consistency expected from Starbucks nationwide
Service: 1
Chelsea Wilcox
Not sure there are enough customer support cycles occurring. Was never greeted. Tables weren’t wiped off. Bathroom hadn’t been touched. Shame for such a pretty and new location.
Atmosphere: 3
Food: 5
Service: 1
Galilea G
I really enjoyed coming to this location, from the second you walk in you’re greeted by everyone. I decided to dine in with my family and this very nice lady took our drinks and food to us and made sure we enjoyed our breakfast. Explained to us about the free refills and on what drinks even suggested we get a to go cup for our refill when we left. Will come back again with the rest of my family.
Best Starbucks I’ve been to in AZ. Worth every hype!!!
FS
Love thw place. Great inddors and outdoors space. And the free coffe grounds make my yard happy too
Nancy Kelly
Such a great coffee shop! Lora was super friendly. Service was great. Drinks did not take long to be made and the view from the second floor is beautiful!
Atmosphere: 5
Food: 5
Service: 5
Zachary Cabelas
Joke of a store. I went in to pick up my order. 4 people standing around talking. I kept asking for help and they just looked at me then turned away. Was there for 5 min asking for help and they all refused. Need to get new people who are willing to help and not gossip and ignore customers.
Atmosphere: 1
Food: 1
Service: 1
River Reilly
I love this Starbies! Staff is always friendly and my drink always come out on point! Shout out to my girl, Jessica the lil fashonista barista!
Great Starbucks! Also massive
This Starbucks is located on Val Vista rd & the 202. Busy drive thru location with a 2 story footprint
Food: 5
Madix recommends the best drinks!
Atmosphere: 5
Food: 5
Service: 5
the whole staff is amazing, drinks are made perfectly, eliana often works when i’m there and without fail she always goes above and beyond to make every customer feel special and handled stress very well!!
Atmosphere: 5
Food: 5
Service: 5
My wife and I really like this specific location. We’ve been here a few times now and every time it’s been a great experience.
The coffee is good, the customer service is great everyone is very friendly and accommodating. We really enjoy sitting out on the balcony upstairs and relaxing in the sun while we enjoy our breakfast and coffee!
We will keep visiting in the future.
Atmosphere: 5
Food: 4
Service: 5
To the person who paid it forward in the drive thru at lunch time for me. Thank you so much, hopefully this will be read. This truly made my day for a number of reasons. In the past I was able to do this kindness. This brought tears to my eyes. On top of this, the customer service has always been kind, smiles going through the drive thru and yummy drinks too.
Atmosphere: 5
Food: 5
Service: 5
The best Location I have ever been to, the staff and atmosphere is amazing! I had a big order for work and Dewey was the most generous and kind hearted employee who offered to help carry my drinks to my car. Thank you for being amazing:)
Atmosphere: 5
Food: 5
Service: 5
Poor customer experience — honesty matters
I came to the Starbucks at 3610 S Val Vista Dr, Gilbert, AZ this morning for my usual shaken espresso with light ice and extra oat milk — something I always order at other Starbucks with no problem. The barista told me they “aren’t allowed” to make it that way because of ratios, but then said, “I’ll do it this time and let the team know.”
When I got my drink, it was full of ice to the top and barely had any coffee or milk. I went back to ask, and the same barista told me again they couldn’t do it — even though he had just said he would.
It’s not about the drink — it’s about being straightforward with customers. If something can’t be done, just say that from the start. Don’t say you’ll do it and then not follow through. That’s misleading and leaves a bad impression, especially compared to how other Starbucks handle things with transparency and respect.
Im reaponding respectfully to owner’s comments,
Thank you for your reply. I’m bringing this to your attention because this isn’t about a single drink — it’s about how your location represents the Starbucks brand. I’ve always had excellent experiences with other Starbucks locations, which makes this even more disappointing.
As the owner, you represent the Starbucks name, and your team’s actions reflect directly on the brand. The lack of transparency and professionalism I experienced doesn’t align with the standards Starbucks is known for. I’m addressing it here before it needs to go any higher, because I believe in giving the local franchise an opportunity to correct its approach. I hope you’ll take this as constructive feedback to ensure customers are treated with the same respect and consistency expected from Starbucks nationwide
Service: 1
Not sure there are enough customer support cycles occurring. Was never greeted. Tables weren’t wiped off. Bathroom hadn’t been touched. Shame for such a pretty and new location.
Atmosphere: 3
Food: 5
Service: 1
I really enjoyed coming to this location, from the second you walk in you’re greeted by everyone. I decided to dine in with my family and this very nice lady took our drinks and food to us and made sure we enjoyed our breakfast. Explained to us about the free refills and on what drinks even suggested we get a to go cup for our refill when we left. Will come back again with the rest of my family.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Best Starbucks I’ve been to in AZ. Worth every hype!!!
Love thw place. Great inddors and outdoors space. And the free coffe grounds make my yard happy too
Such a great coffee shop! Lora was super friendly. Service was great. Drinks did not take long to be made and the view from the second floor is beautiful!
Atmosphere: 5
Food: 5
Service: 5
Joke of a store. I went in to pick up my order. 4 people standing around talking. I kept asking for help and they just looked at me then turned away. Was there for 5 min asking for help and they all refused. Need to get new people who are willing to help and not gossip and ignore customers.
Atmosphere: 1
Food: 1
Service: 1
I love this Starbies! Staff is always friendly and my drink always come out on point! Shout out to my girl, Jessica the lil fashonista barista!
Atmosphere: 5
Food: 5
Service: 5
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