We arrived after ordering subs online 45 minutes prior. We showed up to pick up our 7 sandwiches on time and were told to come back in 40 minutes as the meat was frozen. We waited the time got the subs and headed home. When we got home every sub was made incorrect. This is just horrible subway. Corporate needs more oversight of their franchise. Franchises that are managed like this one needs to be restructured. Get it together or you will be the next Cracker Barrel or possibly Outback.
Atmosphere: 1
Food: 1
Service: 1
Lonny Zone
Everytime you go to this subway, they have some problem. Consistently terrible service
Atmosphere: 1
Food: 1
Service: 1
jabarrex
Understaffed, slow, very poorly run. Ordered online and order was very late. Never coming back to this location, stay clear...
Atmosphere: 2
Food: 2
Service: 1
Avi
Love the Brooklyn & Madison! They make my sub amazing every time, fast easy and delectable!
Atmosphere: 5
Food: 5
Service: 5
Manuel Hdez
It has a good atmosphere you be able to talk with your family and friends
Atmosphere: 5
Food: 5
Service: 5
John Aban
Staff is very unwelcoming and they skimp on portions. Even with coupons it’s not worth it
Atmosphere: 1
Food: 1
Service: 1
Steven
Very rude staff… idk their deal
Atmosphere: 1
Food: 1
Service: 1
Weston Brittain
We went in and ordered 3 footlong sandwiches. Two of them were a total rip off and hardly had any food scooped in them. It felt like i was just eating bread. This sandwich is just disappointing. Normally I get better portions but this is starting to get annoying.
Atmosphere: 1
Food: 1
Service: 1
Bill Ringling
The young lady behind the counter was an absolutely unfavorable persona... 3 people in line all young kids/men.... She scolded the other staff member while huffing and puffing past him then myself as I picked up the order #1.. #2 order for sandwich in bag ✅, salad order in bagged and lid not even on just laid on the bowl.. nearly spilled it... It needed bagged with the rest of the I was picking it up order... Perhaps it was because I didn't tip.. I dunno... But this is not the first evening order placed that has had poor preparation and such... Busy store too you'd think management could get it better... I will not order from here again until I can measure and see the improvement... Too many folks looking for work to have this level of poor performance...
Food: 3
Service: 1
Cindy
Food wasn't fresh most lettuce was turning brown, other were empty
I called to tell them they got my sandwich wrong and got hung up on and now they don’t want to answer. I was not rude but simply getting my order #. I tried to call back and now they don’t want to answer. It’s this generation, they don’t want to listen and disrespectful. Smh!
Victoria Morales
I am getting so fed up with this restaurant. I occasionally need to order a sandwich from this establishment because of the close proximity to my job, but I truly have never been happy with what I get. Sometimes it warrants an actual refund from the store which I have to walk back to during my lunch break. Today I ordered a toasted sweet onion chicken teriyaki sandwich with extra sweet onion sauce. I select "extra sauce" just in hopes I may get just a little at all. But nope, still absolutely no sauce on my sandwich. So I walked back and asked for a cup of sauce. He looked at me like i just asked him to hand over his first born, mouth hanging open and everything. It was cold and gelatinous and I had to try to blob it on my sandwich. Also the sandwich was not toasted, it was ice cold, the chicken is ice cold, the bread is so dry and crumbly it just completely fell apart while eating, which is pretty normal for this place. The employees need to go back to sandwich making school because why is it every time I pull my sandwich out of the bag, and open the paper, the toppings are completely fallen out, sandwich is a mess, and I actually have to spend time putting it together before picking it up to eat? One time is was so completely deconstructed I walked it straight back and gave it back to them. I can't do anything with what is essentially a pile of salad wrapped in paper. I truly wish I could say I have the luxury of never eating from here again, but sometimes I don't get to bring a home lunch to work, and the only other choice is a pizza place, and the cheese and red sauce just upsets my tummy too much. It would be nice if I could just spend my money at a subway and get what I ordered. Subway used to be so yummy when I was growing up, at least that's how I remember it. The sweet onion teriyaki has been around for a really long time and it's been a family favorite since it came out 22 years ago. But subway has gone downhill just like everything else unfortunately. At least it is keeping up with the trend. And that is not a compliment.
Atmosphere: 1
Food: 1
Service: 1
Jacob Busby
Rudest people I've ever never go to the Subway it sucks!!! Any other Subway is great
Aaron Thanos
How hard is it to make a sub?A salad?Since when do you only get 6 meatballs on a footlong sub?You don't even have a working phone number!What a joke!Get your stuff together subway!
Atmosphere: 1
Food: 1
Service: 1
bob davie
Subway is subway, i have never been bombarded with such rudeness and disrespect. Customer service is not hard, couple of the girls here are so utterly, undeniably, awfully rude. She was rolling her eyes at me and I just feel disrespected :( Turned my day upside down on a real note ?
We arrived after ordering subs online 45 minutes prior. We showed up to pick up our 7 sandwiches on time and were told to come back in 40 minutes as the meat was frozen. We waited the time got the subs and headed home. When we got home every sub was made incorrect. This is just horrible subway. Corporate needs more oversight of their franchise. Franchises that are managed like this one needs to be restructured. Get it together or you will be the next Cracker Barrel or possibly Outback.
Atmosphere: 1
Food: 1
Service: 1
Everytime you go to this subway, they have some problem. Consistently terrible service
Atmosphere: 1
Food: 1
Service: 1
Understaffed, slow, very poorly run. Ordered online and order was very late. Never coming back to this location, stay clear...
Atmosphere: 2
Food: 2
Service: 1
Love the Brooklyn & Madison! They make my sub amazing every time, fast easy and delectable!
Atmosphere: 5
Food: 5
Service: 5
It has a good atmosphere you be able to talk with your family and friends
Atmosphere: 5
Food: 5
Service: 5
Staff is very unwelcoming and they skimp on portions. Even with coupons it’s not worth it
Atmosphere: 1
Food: 1
Service: 1
Very rude staff… idk their deal
Atmosphere: 1
Food: 1
Service: 1
We went in and ordered 3 footlong sandwiches. Two of them were a total rip off and hardly had any food scooped in them. It felt like i was just eating bread. This sandwich is just disappointing. Normally I get better portions but this is starting to get annoying.
Atmosphere: 1
Food: 1
Service: 1
The young lady behind the counter was an absolutely unfavorable persona... 3 people in line all young kids/men.... She scolded the other staff member while huffing and puffing past him then myself as I picked up the order #1.. #2 order for sandwich in bag ✅, salad order in bagged and lid not even on just laid on the bowl.. nearly spilled it... It needed bagged with the rest of the I was picking it up order... Perhaps it was because I didn't tip.. I dunno... But this is not the first evening order placed that has had poor preparation and such... Busy store too you'd think management could get it better... I will not order from here again until I can measure and see the improvement... Too many folks looking for work to have this level of poor performance...
Food: 3
Service: 1
Food wasn't fresh most lettuce was turning brown, other were empty
Food: 4
Service: 3
Restaurantji Recommends
I called to tell them they got my sandwich wrong and got hung up on and now they don’t want to answer. I was not rude but simply getting my order #. I tried to call back and now they don’t want to answer. It’s this generation, they don’t want to listen and disrespectful. Smh!
I am getting so fed up with this restaurant. I occasionally need to order a sandwich from this establishment because of the close proximity to my job, but I truly have never been happy with what I get. Sometimes it warrants an actual refund from the store which I have to walk back to during my lunch break. Today I ordered a toasted sweet onion chicken teriyaki sandwich with extra sweet onion sauce. I select "extra sauce" just in hopes I may get just a little at all. But nope, still absolutely no sauce on my sandwich. So I walked back and asked for a cup of sauce. He looked at me like i just asked him to hand over his first born, mouth hanging open and everything. It was cold and gelatinous and I had to try to blob it on my sandwich. Also the sandwich was not toasted, it was ice cold, the chicken is ice cold, the bread is so dry and crumbly it just completely fell apart while eating, which is pretty normal for this place. The employees need to go back to sandwich making school because why is it every time I pull my sandwich out of the bag, and open the paper, the toppings are completely fallen out, sandwich is a mess, and I actually have to spend time putting it together before picking it up to eat? One time is was so completely deconstructed I walked it straight back and gave it back to them. I can't do anything with what is essentially a pile of salad wrapped in paper. I truly wish I could say I have the luxury of never eating from here again, but sometimes I don't get to bring a home lunch to work, and the only other choice is a pizza place, and the cheese and red sauce just upsets my tummy too much. It would be nice if I could just spend my money at a subway and get what I ordered. Subway used to be so yummy when I was growing up, at least that's how I remember it. The sweet onion teriyaki has been around for a really long time and it's been a family favorite since it came out 22 years ago. But subway has gone downhill just like everything else unfortunately. At least it is keeping up with the trend. And that is not a compliment.
Atmosphere: 1
Food: 1
Service: 1
Rudest people I've ever never go to the Subway it sucks!!! Any other Subway is great
How hard is it to make a sub?A salad?Since when do you only get 6 meatballs on a footlong sub?You don't even have a working phone number!What a joke!Get your stuff together subway!
Atmosphere: 1
Food: 1
Service: 1
Subway is subway, i have never been bombarded with such rudeness and disrespect. Customer service is not hard, couple of the girls here are so utterly, undeniably, awfully rude. She was rolling her eyes at me and I just feel disrespected :( Turned my day upside down on a real note ?
Atmosphere: 1
Food: 3
Service: 1
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