I ordered a delivery order on the Wingstop app. My order arrived and I noticed I was missing all of my french fries and veggie sticks. I called the restaurant and was put on hold to speak to the manager. I waited on hold for nine minutes. I ended up driving to the restaurant while still on hold once I was in the restaurant. The three employees were in the back talking. After a few minutes, Dan approached the counter. I asked him if he was aware that he had a customer on hold. He told me that his employee had told him that an Uber eats customer had an issue with delivery so that wasn’t his problem. He was just going to leave me on hold, not knowing that I was not an Uber eats customer when I told him that I was missing all of my fries and veggie sticks. He asked me what I expected him to do. I advised him it was my son‘s birthday, and I had children at my house who were hoping for their fries and veggie sticks after a few minutes of going back-and-forth, he happened to look at the bags and realized that one of my bags was still on the shelf. he then told me he was going to remake them for me. Once my fries were remade, the woman handed me the bag, and I asked for my veggie sticks as well. She told me he didn’t tell me no veggie sticks and walked away in the back. The manager told her to also give me my veggie sticks, so she finally brought them out. They offered no apology no resolution. We will not be returning
Venus Medeiros Tavares
The wing stop on Newport Ave in east providence is horrible . You wait at counter for 15 minutes no one says anything . They are all talking . then after 30 minutes I get my food ask for ranch and the guy says those aren't free make sure you charge . So you spend 40.00 and get no ranch . Please do better
Victoria Inscoe
Wingstop has good fries good wings good food hot wings the best drinks the best dipping sauce and I like to eat Wingstop especially on game day
Terrance Cowan
It’s always something with this location chicken never has enough sauce or seasoning, they refuse to give you a large blue cheese dressing they want to give six small cups instead even though you paid full price for a large cup. Lately the fries are pale and dull no seasoning mine are cold rn just picked the food up. I’m going to a different location I’d advise for everyone.
Atmosphere: 5
Food: 1
Service: 4
Ivan Flores
la comida 10/10 te atienden muy bien
Zack Jones
Ordered large order 3 days ahead of time for a party, went to pick up and running 2+ hrs behind. Total disappointment.
New store Billings,MT
Aimee Webb
Food was literally cold and soggy
Debbie Boyle
Went in there Sunday around 7:30. The place was so dirty. The employees were talking so loud like it was party time. The wings your to exspensive for what you got. Will not go back.
Teddy Perea
If you like having your order screwed up every time then Wingstop 1388 is the store for you. Incompetence at every level. If you must have Wingstop store 1388, eat it there so they can hopefully correct it for you when they get it wrong. Seriously, get your wings from anywhere else and save yourself the frustration
Quinn Rose
I ordered 20 wings BONE IN and some sides. Sides are fine. The person up front Naomi,, didn’t get the order or name right. We got 20 BONELESS wings which is not at all what i asked for and the name she gave for the order was Amber? We said Andrew. It took a really long time for our food to come out and it’s not even correct. Definitely not coming to this location again.
Wingstop on Harper Franklin need to learn how to cook!!!!chicken don’t be cooked all the way Neicy is a bad manager talks to you anykind of ways even the costumers
Shrinivas Poojari
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Yesenia Rodriguez
Made online order at 540 so when I got off work at 7 I could pick up on my way home order was for 730. Got there at 721 got told I had to wait 20 minutes. OK fine they were busy waited . Food that was being order after I arrived to dine in was made before my order! Crazy after 40 minutes my order was given to me. Of course I checked it and it was all wrong wrong flavors wrong wings ( I order half boneless have bone in but was given all bone in with all incorrect flavors) and I was given chicken tenders instead of wings! I mean i order 2 hours prior and people who walked in were served before me. I didn't even say anything because I had just got off work and was supose to be a quick pick up. Ended up waiting 40 minutes for the wrong order. I just wanted to go home instead of waiting another 30! Never again.
Atmosphere: 1
Food: 3
Service: 1
Mona Morales
Food is always way over seasoned with salt you can't even eat it. cold fries never fresh. bad customer service, workers are rude, always on their phone or too busy messing around. Every time I order online my order is always messed up and they never like to fix it they always say there's no supervisor or manager available. I've been to several different Wingstop and it's all the same. what are they thinking when they hire these kids. Shame on you Wingstop
Yolanda Murphy
They didn’t even try. At 2pm fries clearly sat there since lunch rush. Rather than fry more they passed the old hard ones to me. I couldn’t even eat them. I ordered bone in wings but got boneless (chicken nuggets coated in flour). I have no clue of what the sauces were on my “wings”. I do know they were nasty (to me). Great job with the large blue cheese dressing which is what I really paid $22 for.
I ordered a delivery order on the Wingstop app. My order arrived and I noticed I was missing all of my french fries and veggie sticks. I called the restaurant and was put on hold to speak to the manager. I waited on hold for nine minutes. I ended up driving to the restaurant while still on hold once I was in the restaurant. The three employees were in the back talking. After a few minutes, Dan approached the counter. I asked him if he was aware that he had a customer on hold. He told me that his employee had told him that an Uber eats customer had an issue with delivery so that wasn’t his problem. He was just going to leave me on hold, not knowing that I was not an Uber eats customer when I told him that I was missing all of my fries and veggie sticks. He asked me what I expected him to do. I advised him it was my son‘s birthday, and I had children at my house who were hoping for their fries and veggie sticks after a few minutes of going back-and-forth, he happened to look at the bags and realized that one of my bags was still on the shelf. he then told me he was going to remake them for me. Once my fries were remade, the woman handed me the bag, and I asked for my veggie sticks as well. She told me he didn’t tell me no veggie sticks and walked away in the back. The manager told her to also give me my veggie sticks, so she finally brought them out. They offered no apology no resolution. We will not be returning
The wing stop on Newport Ave in east providence is horrible . You wait at counter for 15 minutes no one says anything . They are all talking . then after 30 minutes I get my food ask for ranch and the guy says those aren't free make sure you charge . So you spend 40.00 and get no ranch . Please do better
Wingstop has good fries good wings good food hot wings the best drinks the best dipping sauce and I like to eat Wingstop especially on game day
It’s always something with this location chicken never has enough sauce or seasoning, they refuse to give you a large blue cheese dressing they want to give six small cups instead even though you paid full price for a large cup. Lately the fries are pale and dull no seasoning mine are cold rn just picked the food up. I’m going to a different location I’d advise for everyone.
Atmosphere: 5
Food: 1
Service: 4
la comida 10/10 te atienden muy bien
Ordered large order 3 days ahead of time for a party, went to pick up and running 2+ hrs behind. Total disappointment. New store Billings,MT
Food was literally cold and soggy
Went in there Sunday around 7:30. The place was so dirty. The employees were talking so loud like it was party time. The wings your to exspensive for what you got. Will not go back.
If you like having your order screwed up every time then Wingstop 1388 is the store for you. Incompetence at every level. If you must have Wingstop store 1388, eat it there so they can hopefully correct it for you when they get it wrong. Seriously, get your wings from anywhere else and save yourself the frustration
I ordered 20 wings BONE IN and some sides. Sides are fine. The person up front Naomi,, didn’t get the order or name right. We got 20 BONELESS wings which is not at all what i asked for and the name she gave for the order was Amber? We said Andrew. It took a really long time for our food to come out and it’s not even correct. Definitely not coming to this location again.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Wingstop on Harper Franklin need to learn how to cook!!!!chicken don’t be cooked all the way Neicy is a bad manager talks to you anykind of ways even the costumers
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Made online order at 540 so when I got off work at 7 I could pick up on my way home order was for 730. Got there at 721 got told I had to wait 20 minutes. OK fine they were busy waited . Food that was being order after I arrived to dine in was made before my order! Crazy after 40 minutes my order was given to me. Of course I checked it and it was all wrong wrong flavors wrong wings ( I order half boneless have bone in but was given all bone in with all incorrect flavors) and I was given chicken tenders instead of wings! I mean i order 2 hours prior and people who walked in were served before me. I didn't even say anything because I had just got off work and was supose to be a quick pick up. Ended up waiting 40 minutes for the wrong order. I just wanted to go home instead of waiting another 30! Never again.
Atmosphere: 1
Food: 3
Service: 1
Food is always way over seasoned with salt you can't even eat it. cold fries never fresh. bad customer service, workers are rude, always on their phone or too busy messing around. Every time I order online my order is always messed up and they never like to fix it they always say there's no supervisor or manager available. I've been to several different Wingstop and it's all the same. what are they thinking when they hire these kids. Shame on you Wingstop
They didn’t even try. At 2pm fries clearly sat there since lunch rush. Rather than fry more they passed the old hard ones to me. I couldn’t even eat them. I ordered bone in wings but got boneless (chicken nuggets coated in flour). I have no clue of what the sauces were on my “wings”. I do know they were nasty (to me). Great job with the large blue cheese dressing which is what I really paid $22 for.
Atmosphere: 3
Food: 1
Service: 3
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