It was very noisy, if you want to visit this is a hard place to do it at. The food was good.
Dona Sabori
I have been eating at all the Zinburgers. In the valley .This is a fun location in downtown Gilbert . My favorite go-to dishes are the delicious Zinbuuger (with the onions cooked in Zinfandel wine with the machiago cheese) And of course their fried zucchini .. It rocks. . I've tried almost all the things on the menu but those are two of my Faves!
Atmosphere: 4
Food: 4
Service: 3
Linda McGary
Alex G was the best and kindest server ever. Great burger and truffle fries.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Truffle Fries
Susie Meyers
Alex G. Was an amazing waiter. He was extremely knowledgeable and very personable. The food was delicious too. Had a make it your way burger with sweet potato fries. Delicious
Atmosphere: 5
Food: 5
Service: 5
Debbie Sufrin
Alex G was a fabulous server!
Atmosphere: 5
Food: 5
Service: 5
Anne Roberts
I’m extremely disappointed with our experience at Zinburger tonight. I have never felt more disrespected at a restaurant.
My daughters love this place, and it’s one of their favorite restaurants. My college‑aged daughter specifically chose Zinburger for a dinner date with me. She is very busy and was genuinely looking forward to this time together. We arrived at 5:48 pm and were greeted right away by one of the sweetest servers, who then directed us to the hostess.
The hostess acknowledged us and seemed to be training a gentleman. My daughter told her we needed a table for two. The hostess asked if we preferred to sit inside or outside. We said we wanted a table inside, please. She immediately told us there was no availability inside but that we could sit at the bar and help ourselves. This was confusing and disappointing because the restaurant was not busy at all, and there were many open tables visible around us. My daughter even commented, “They don’t have tables available?” while looking at all the empty tables. I tried to give the benefit of the doubt and said maybe they were short‑staffed.
We went ahead and sat at the bar. While we were there, I watched a party of four come in. The hostess gave them her usual greeting, then asked if a high‑top was okay and sat them at a table inside. After that, a party of six, a party of two, and another party of four all got seated at tables inside with no issues. At that point, my daughter went to talk to the hostess and the manager because it was clear we were being treated differently. I could see the frustration on my daughter’s face as she spoke with them. They tried to imply that those parties had reservations, but only the party of six mentioned a reservation. None of the others said anything about having one, and the hostess did not ask them if they had reservations. Then I saw the hostess roll her eyes at my daughter while my daughter was explaining the situation to the manager. The hostess told her, “I can explain to you how seating charts work,” in a condescending tone.
What makes this even more upsetting is that my daughter has been a hostess at a restaurant for the last two years. She understands exactly how seating charts, reservations, and wait lists work, and she also understands what professional and respectful guest service should look like. To have someone talk down to her as if she were ignorant, when she actually works in that role herself, was insulting and completely unnecessary.
The “mama bear” in me had reached my limit. I am short, and the hostess clearly did not realize I was actually the mom and not one of the friends. I was trying to let my daughter handle it as an adult, but at that point I stepped in and told the hostess to stop lying. I had to put my foot down. Enough was enough.
As someone who works in the hospitality industry, it is disheartening and infuriating to see a hostess talk down to a guest like that. Rolling her eyes, smirking, and being snarky is completely unprofessional and unacceptable. No matter what she thinks, you do not treat customers in that manner. The hostess is often the first person a guest encounters and sets the first impression of your establishment, and in this case, that impression was rude and disrespectful. The manager was also disappointing. Any good manager should have de‑escalated the situation and should never allow an employee to talk down to or behave toward a customer the way this hostess did. Instead of taking ownership and correcting the behavior, the manager allowed it to continue.
We ended up leaving the restaurant and taking our business elsewhere. What was supposed to be a special mother–daughter dinner turned into a hurtful and frustrating experience. I left feeling upset, dismissed, and deeply disrespected by both the hostess and the manager.
Service: 1
Cathy Maiorano
Burgers should come with a side, not an extra charge.
Atmosphere: 3
Food: 4
Service: 5
Judy
All 6 of us were seated promptly, ordered our beverages which were an amazing price on Happy Hour, Burgers were delicious, and great service. Well done Zinburger!
Claire
Got to Zinburger about 5:30 and was seated immediately. My server was stellar! If this review only asked about service, I would give my waiter a 10! I told him I was very early and did not need to be done until just after 7pm so he brought me my Prosecco and allowed me to relax as long as I wanted. He asked me about allergies and I told him peppers of any kind or color. I then ordered their Diner Burger with crisp fries. It came covered with jalapeños. They had to remake it from scratch. For a restaurant whose specialty is burgers, it was dismal. The patty was so small there was more bun than burger and it was very dry like sawdust - not juicy and inviting. The fries were terrible - hard and flavorless. The frozen McCain beer fries I get at the grocery store are 1,000X better. I ordered banana cream pie for dessert and it was also terrible. A few bananas, very little custard and HUGE pile of whipped cream that I think was not real whipped cream - or maybe just a lot of air. The crust was hard and difficult to cut. The best part of the meal was my delightful waiter.
Christine
We made a reservation but it was kind of slow anyway. We got right in. Our server Carolina was outstanding! We ordered an espresso martini for me and a Michelob Ultra for him and pretzel bites. The bites were delish! My husband got happy hour meal (double Smashburger, fries and a draft beer). He said it was really greasy and just ok. They didn't have the beer he drinks in draft so he tried something else and didn't love it. I ordered meatballs. They were better than the last time I ordered them. Not as dry. A little spicy. I love their spinach artichoke dip. I should have ordered that instead. The espressotini was top notch. Happy hour menu is good.
Stopped in on Christmas Eve with family. We sat at the outside bar and had a great experience. The bartenders are fun and happy which is almost unheard of these days. I'm hoping they treat their employees better than they use to. I know back when we lived in Gilbert and knew ppl who worked here, that was not the case. Cheers and happy new year. Yes, food was good.
Atmosphere: 5
Food: 5
Service: 5
Liz
My favorite place for a good burger and beer! Our waiter was very friendly, polite and attentive.
Scott Brutsche
Stopped in for lunch and one again Zinburger did not disappoint! Gilbert location on the patio was perfect. Service was timely and friendly and the Knob Creek Old-fashioned was made to perfection. Burger was fantastic. Great experience!
Atmosphere: 5
Food: 5
Service: 5
Joe Formica
Probably understaffed for how busy it was had to wait 30 mines for food and had to flag down someone to get my check but was busy so I understand
Atmosphere: 4
Food: 5
Service: 4
Connor Kirby
Over priced for mediocre burgers. 50% of our visit was waiting for the check.
It was very noisy, if you want to visit this is a hard place to do it at. The food was good.
I have been eating at all the Zinburgers. In the valley .This is a fun location in downtown Gilbert . My favorite go-to dishes are the delicious Zinbuuger (with the onions cooked in Zinfandel wine with the machiago cheese) And of course their fried zucchini .. It rocks. . I've tried almost all the things on the menu but those are two of my Faves!
Atmosphere: 4
Food: 4
Service: 3
Alex G was the best and kindest server ever. Great burger and truffle fries.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Truffle Fries
Alex G. Was an amazing waiter. He was extremely knowledgeable and very personable. The food was delicious too. Had a make it your way burger with sweet potato fries. Delicious
Atmosphere: 5
Food: 5
Service: 5
Alex G was a fabulous server!
Atmosphere: 5
Food: 5
Service: 5
I’m extremely disappointed with our experience at Zinburger tonight. I have never felt more disrespected at a restaurant.
My daughters love this place, and it’s one of their favorite restaurants. My college‑aged daughter specifically chose Zinburger for a dinner date with me. She is very busy and was genuinely looking forward to this time together. We arrived at 5:48 pm and were greeted right away by one of the sweetest servers, who then directed us to the hostess.
The hostess acknowledged us and seemed to be training a gentleman. My daughter told her we needed a table for two. The hostess asked if we preferred to sit inside or outside. We said we wanted a table inside, please. She immediately told us there was no availability inside but that we could sit at the bar and help ourselves. This was confusing and disappointing because the restaurant was not busy at all, and there were many open tables visible around us. My daughter even commented, “They don’t have tables available?” while looking at all the empty tables. I tried to give the benefit of the doubt and said maybe they were short‑staffed.
We went ahead and sat at the bar. While we were there, I watched a party of four come in. The hostess gave them her usual greeting, then asked if a high‑top was okay and sat them at a table inside. After that, a party of six, a party of two, and another party of four all got seated at tables inside with no issues. At that point, my daughter went to talk to the hostess and the manager because it was clear we were being treated differently.
I could see the frustration on my daughter’s face as she spoke with them. They tried to imply that those parties had reservations, but only the party of six mentioned a reservation. None of the others said anything about having one, and the hostess did not ask them if they had reservations. Then I saw the hostess roll her eyes at my daughter while my daughter was explaining the situation to the manager. The hostess told her, “I can explain to you how seating charts work,” in a condescending tone.
What makes this even more upsetting is that my daughter has been a hostess at a restaurant for the last two years. She understands exactly how seating charts, reservations, and wait lists work, and she also understands what professional and respectful guest service should look like. To have someone talk down to her as if she were ignorant, when she actually works in that role herself, was insulting and completely unnecessary.
The “mama bear” in me had reached my limit. I am short, and the hostess clearly did not realize I was actually the mom and not one of the friends. I was trying to let my daughter handle it as an adult, but at that point I stepped in and told the hostess to stop lying. I had to put my foot down. Enough was enough.
As someone who works in the hospitality industry, it is disheartening and infuriating to see a hostess talk down to a guest like that. Rolling her eyes, smirking, and being snarky is completely unprofessional and unacceptable. No matter what she thinks, you do not treat customers in that manner. The hostess is often the first person a guest encounters and sets the first impression of your establishment, and in this case, that impression was rude and disrespectful.
The manager was also disappointing. Any good manager should have de‑escalated the situation and should never allow an employee to talk down to or behave toward a customer the way this hostess did. Instead of taking ownership and correcting the behavior, the manager allowed it to continue.
We ended up leaving the restaurant and taking our business elsewhere. What was supposed to be a special mother–daughter dinner turned into a hurtful and frustrating experience. I left feeling upset, dismissed, and deeply disrespected by both the hostess and the manager.
Service: 1
Burgers should come with a side, not an extra charge.
Atmosphere: 3
Food: 4
Service: 5
All 6 of us were seated promptly, ordered our beverages which were an amazing price on Happy Hour, Burgers were delicious, and great service. Well done Zinburger!
Got to Zinburger about 5:30 and was seated immediately. My server was stellar! If this review only asked about service, I would give my waiter a 10! I told him I was very early and did not need to be done until just after 7pm so he brought me my Prosecco and allowed me to relax as long as I wanted. He asked me about allergies and I told him peppers of any kind or color. I then ordered their Diner Burger with crisp fries. It came covered with jalapeños. They had to remake it from scratch. For a restaurant whose specialty is burgers, it was dismal. The patty was so small there was more bun than burger and it was very dry like sawdust - not juicy and inviting. The fries were terrible - hard and flavorless. The frozen McCain beer fries I get at the grocery store are 1,000X better. I ordered banana cream pie for dessert and it was also terrible. A few bananas, very little custard and HUGE pile of whipped cream that I think was not real whipped cream - or maybe just a lot of air. The crust was hard and difficult to cut. The best part of the meal was my delightful waiter.
We made a reservation but it was kind of slow anyway. We got right in. Our server Carolina was outstanding! We ordered an espresso martini for me and a Michelob Ultra for him and pretzel bites. The bites were delish! My husband got happy hour meal (double Smashburger, fries and a draft beer). He said it was really greasy and just ok. They didn't have the beer he drinks in draft so he tried something else and didn't love it. I ordered meatballs. They were better than the last time I ordered them. Not as dry. A little spicy. I love their spinach artichoke dip. I should have ordered that instead. The espressotini was top notch. Happy hour menu is good.
Restaurantji Recommends
Stopped in on Christmas Eve with family. We sat at the outside bar and had a great experience. The bartenders are fun and happy which is almost unheard of these days. I'm hoping they treat their employees better than they use to. I know back when we lived in Gilbert and knew ppl who worked here, that was not the case. Cheers and happy new year. Yes, food was good.
Atmosphere: 5
Food: 5
Service: 5
My favorite place for a good burger and beer! Our waiter was very friendly, polite and attentive.
Stopped in for lunch and one again Zinburger did not disappoint! Gilbert location on the patio was perfect. Service was timely and friendly and the Knob Creek Old-fashioned was made to perfection. Burger was fantastic. Great experience!
Atmosphere: 5
Food: 5
Service: 5
Probably understaffed for how busy it was had to wait 30 mines for food and had to flag down someone to get my check but was busy so I understand
Atmosphere: 4
Food: 5
Service: 4
Over priced for mediocre burgers. 50% of our visit was waiting for the check.
Atmosphere: 3
Food: 2
Service: 3
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