Whoever own’s this restaurant needs to fire the entire staff! Let me constructively explain; Yesterday I walked in at the end of a possible rush, yet still noticeably less crowded than normal to originally order a donut and two hash browns. When I looked at the donut options that were available, as I was weighing my options, I saw a fly land on several of the donuts. Now, in this particular store they DO NOT keep their bakery items encased/ enclosed. But when I discreetly told the cash handler about the fly/ flies she merely turned around and used her hand (no glove no tissue paper no napkin) to dust onto the donuts moving away the fly. So I ended up just ordering a coffee and two hash browns. But wait… there’s more! Then when I stepped down to the hand off part of the counter while waiting on my order, a young woman with her kids were also waiting. At which she had ordered a sandwich and some other items that went along with her order. However, upon receiving her and going through the food she noticed something missing on her sandwich(es) and had gotten the attention of another staff member who then relayed the message to the young lady who was working in the cooked foods and prep counter. The young lady at THAT counter took the sandwich that had been touched and examined by now THREE people (two of which no gloves including the customer) and placed the sandwich back in the toaster. Under codes R9-8-103 and Statutes 36-974, these are definite violations. Now as to how severe of a violation would determine what happened to the individuals once ingested I suppose. Now, I do not leave many reviews because I’m not “One of those”. But this is NOT the first time I’ve come to this location and had been disgusted or dissatisfied with the quality or service experience. I keep giving them a chance because when I patronize other stores (Dunkin Donuts) off the island it’s usually pleasurable. So in effort to hoping that they “get it together”, THIS is my first step. (To be honest, alerting the staff was my first step and should be everyone’s first step) After this, IF I decide to go back (out of convenience) and I see something else, I’m calling corporate as my next step. After that, well, take a wild guess. Constructive solution; Fire the entire staff Make them reapply Retrain all of them on ADOSH ordinances and statutes (properly) Encase the baked goods area Make everyone wear hair nets AT ALL TIMES! I hope that this review comes across as a clear warning of concern, yet not to be taken lightly. The good folks here in Maricopa deserve sound, safe food handling and service. Not just any type of service because due to locale.
Atmosphere: 1
Food: 1
Service: 1
Talesa Predmore
Food was BURNT!!! Service was slow
Atmosphere: 2
Food: 1
Service: 2
Ignacio Garcia Busch
Well, I believe everyone already knows how good those fresh baked donuts taste. But also, you can get them before 5 am and take bring them to work.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dozen Donuts
cam cendejas
Worst dunkin experience ever 56 bucks for stale donuts and bagels, wrong coffee and ultra poor customer service. Had to go back 2 times for the donuts i ordered. Do better
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Doughnut
Alyssa coryell
I’ve gone to this location for years now over the last few months I believe her name is Hannah and I believe she’s the general manager there. I don’t know if she just hates where she works. Hate the location or what but every time I pull up to the drive-through she has the worst attitude I have ever experienced in my life cuts me off doesn’t even let me finish my sentence not a single ounce of customer service just completely offputting on the headset if she’s that unhappy, maybe she needs to find some Where else to work or she needs a retraining customer service
Ostenson Household
The donuts where very stale and not good
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Doughnut
cringe panda
Had the the new lava cake coffee was amazing and service was also amazing didnt get her name but I came sat morning and the staff was nothing but nice and helpful even with my complicated order!!😀
Atmosphere: 5
Food: 5
Service: 5
Michelle Henry
I called this location 20 times and nobody answers. It's absolutely ridiculous. The lack of effort anyone puts into their jobs anymore is disgusting. Don't work here or anywhere if you can not simply even answer a phone.
Alexis
This location is always out of donuts, specially the powdered donuts, I have not been one time where they have had them. I would think they would stock more with how busy and “popular” the donuts are.
Atmosphere: 3
Food: 1
Service: 3
John Zanias
Worst customer service by far. The ladies here always so rude, short and angry. If you hate your job go find another one. Never had a good experience here
Online menu sucks! No prices! Afraid your customers will see you are overcharging?
Atmosphere: 1
Food: 1
Service: 1
Jose Sforsupport
The staff here works hard, they get busy at this location and they always treat you nice. Keep up the good y'all, and thank you for always having a positive attitude even when it is busy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg and Cheese, Bacon Egg and Cheese, Bagels
Bobby McGee
Fast and friendly service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Bacon Egg and Cheese, Maple Sugar Bacon Breakfast Sandwich
Vanessa Lee
Why is there ZERO consistency here? Very frustrating! We get an iced coffee every. single. day… Not once does it ever taste the same. There are only two girls here that make the drinks like they’re supposed to. So it’s a hit or miss. There needs to be some major training and focus on consistency. We were once daily loyal customers but with the numerous times of throwing our money down the drain, no desire to come back. Do better.
Whoever own’s this restaurant needs to fire the entire staff!
Let me constructively explain;
Yesterday I walked in at the end of a possible rush, yet still noticeably less crowded than normal to originally order a donut and two hash browns. When I looked at the donut options that were available, as I was weighing my options, I saw a fly land on several of the donuts. Now, in this particular store they DO NOT keep their bakery items encased/ enclosed. But when I discreetly told the cash handler about the fly/ flies she merely turned around and used her hand (no glove no tissue paper no napkin) to dust onto the donuts moving away the fly. So I ended up just ordering a coffee and two hash browns.
But wait… there’s more!
Then when I stepped down to the hand off part of the counter while waiting on my order, a young woman with her kids were also waiting. At which she had ordered a sandwich and some other items that went along with her order. However, upon receiving her and going through the food she noticed something missing on her sandwich(es) and had gotten the attention of another staff member who then relayed the message to the young lady who was working in the cooked foods and prep counter. The young lady at THAT counter took the sandwich that had been touched and examined by now THREE people (two of which no gloves including the customer) and placed the sandwich back in the toaster.
Under codes R9-8-103 and Statutes 36-974, these are definite violations. Now as to how severe of a violation would determine what happened to the individuals once ingested I suppose.
Now, I do not leave many reviews because I’m not “One of those”. But this is NOT the first time I’ve come to this location and had been disgusted or dissatisfied with the quality or service experience. I keep giving them a chance because when I patronize other stores (Dunkin Donuts) off the island it’s usually pleasurable. So in effort to hoping that they “get it together”, THIS is my first step. (To be honest, alerting the staff was my first step and should be everyone’s first step) After this, IF I decide to go back (out of convenience) and I see something else, I’m calling corporate as my next step. After that, well, take a wild guess.
Constructive solution;
Fire the entire staff
Make them reapply
Retrain all of them on ADOSH ordinances and statutes (properly)
Encase the baked goods area
Make everyone wear hair nets AT ALL TIMES!
I hope that this review comes across as a clear warning of concern, yet not to be taken lightly. The good folks here in Maricopa deserve sound, safe food handling and service. Not just any type of service because due to locale.
Atmosphere: 1
Food: 1
Service: 1
Food was BURNT!!! Service was slow
Atmosphere: 2
Food: 1
Service: 2
Well, I believe everyone already knows how good those fresh baked donuts taste. But also, you can get them before 5 am and take bring them to work.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dozen Donuts
Worst dunkin experience ever 56 bucks for stale donuts and bagels, wrong coffee and ultra poor customer service. Had to go back 2 times for the donuts i ordered. Do better
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Doughnut
I’ve gone to this location for years now over the last few months I believe her name is Hannah and I believe she’s the general manager there. I don’t know if she just hates where she works. Hate the location or what but every time I pull up to the drive-through she has the worst attitude I have ever experienced in my life cuts me off doesn’t even let me finish my sentence not a single ounce of customer service just completely offputting on the headset if she’s that unhappy, maybe she needs to find some Where else to work or she needs a retraining customer service
The donuts where very stale and not good
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Doughnut
Had the the new lava cake coffee was amazing and service was also amazing didnt get her name but I came sat morning and the staff was nothing but nice and helpful even with my complicated order!!😀
Atmosphere: 5
Food: 5
Service: 5
I called this location 20 times and nobody answers. It's absolutely ridiculous. The lack of effort anyone puts into their jobs anymore is disgusting. Don't work here or anywhere if you can not simply even answer a phone.
This location is always out of donuts, specially the powdered donuts, I have not been one time where they have had them. I would think they would stock more with how busy and “popular” the donuts are.
Atmosphere: 3
Food: 1
Service: 3
Worst customer service by far. The ladies here always so rude, short and angry. If you hate your job go find another one. Never had a good experience here
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
Delicious coffee , donuts are to die for !
Atmosphere: 5
Food: 5
Service: 5
Online menu sucks! No prices! Afraid your customers will see you are overcharging?
Atmosphere: 1
Food: 1
Service: 1
The staff here works hard, they get busy at this location and they always treat you nice. Keep up the good y'all, and thank you for always having a positive attitude even when it is busy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg and Cheese, Bacon Egg and Cheese, Bagels
Fast and friendly service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Bacon Egg and Cheese, Maple Sugar Bacon Breakfast Sandwich
Why is there ZERO consistency here? Very frustrating! We get an iced coffee every. single. day… Not once does it ever taste the same. There are only two girls here that make the drinks like they’re supposed to. So it’s a hit or miss. There needs to be some major training and focus on consistency. We were once daily loyal customers but with the numerous times of throwing our money down the drain, no desire to come back. Do better.
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