New management at this location. The two other employees are new but very nice! The food was fresh and the location is very clean. Thank you for the great experience!
Atmosphere: 5
Food: 5
Service: 5
Daphne Wilkins
Every year we try to come to KFC hoping that the service has changed to be more customer friendly but every time have been met with a short mean grouchy lady at the counter that turns around and tells someone else to take our order. Then it takes ten minutes to take our order.
Atmosphere: 1
Food: 2
Service: 1
Jen
Employee cut me off in parking lot to park in online orders only spot. She went inside with cheese and crackers, sat with manager and discussed office problems. Gentleman at counter was polite and efficient. Closed at 11am several days a week for last few weeks. No one to be seen in or around. Sign says open at 10am.
Megan Hernandez
The customer service here was so unprofessional. Everyone is unhappy.
Atmosphere: 1
Food: 1
Service: 1
Nate Begay
Always an excuse to have no chicken or long wait times...sad
Atmosphere: 1
Food: 1
Service: 1
Kevin Cannon
I strongly recommend going to any other restaurant other than Kentucky fried Chicken I waited over 40 minutes for an online order because they choose to help customers standing in line first this staff is 100% disrespectful The manager lady sits in the back and does absolutely nothing along with the cook leaving the one girl to do absolutely everything I strongly recommend going anywhere else than Kentucky fried Chicken this place is absolutely disgusting food and service absolutely horrible place
Atmosphere: 1
Food: 1
Service: 1
Stacia Boateng
0 customer service. Waiting in drive thru for 20 minutes, then was asked to park and wait for food. I only ordered a famous bowl and coleslaw. Went in for a refund after Waiting another 10 minutes... lunch break over. They said my food would be ready in 30 seconds but it didn't matter cause I wouldn't have time to eat. Got my refund but I believe proper customer service would have been to also give me the food.
5 employees working and 0 orders going out.
Atmosphere: 1
Food: 1
Service: 1
Ava
We ordered a family meal and wings. Drive all the way home and there's no wings. Try to call them multiple times and no one ever answers 😡 two days later no one reached out, so we had to go back and physically speak with a manager and she stated she would fix us our wings. A lot of people waiting for their orders. Restroom 🚺 was dirty and had no hand towels. Corporate needs to check on this location along with the Health Inspector.
Atmosphere: 1
Service: 1
Tyler Temple
I would prefer no stars but I had to put one to put in my review. But any who, my wife and I had a rude and unprofessional interaction with one of the female staff. We literally just came from Phoenix to Maricopa just to do a catering delivery and my wife needed to use a public restroom. We decided to stop at KFC store randomly and apparently a little before opening time. In which we was unaware of. So me and wife walked in a door that was (unlocked) and she proceeded to the restroom while I waited in the lobby I mentioned to two staff that I was waiting on my wife, the two employees proceeded in the back of the kitchen then one of the staff I just talked comes back and just started questioning me rude & unprofessionally while all the other staff just stood quiet. I was unpleased by her approach as a employee. then I had to put my two piece in then I left outside to wait for my wife who was still using the restroom then that rude employee went to the girls restroom and continue her power trip towards my wife that also didn’t deserve to be treated as well. We both walk out with no further issues. - I hope a higher up reads this and correct their staff’s interaction with customers.
anthony jordan
Could rate it lower if I could, needs more competent employees
I don’t understand how KFC in Maricopa can still be open . I have given kfc/long John’s so many chances and it is never good. For instance I start my order off with a long John’s order to be told we closed Long John’s early because we need to clean the oil. (730pm) it’s always the same excuse . You cant get long John’s after 7 pm pretty much all the time from my experiences. I then order a 3 piece chicken big box. Then she says it will be 10 min we have to make more chicken . The chicken was soggy potatoes had a weird taste and the slaw wasn’t anything special . I use to love the slaw and still do at other kfc just not this one .
Food: 1
Service: 1
SheSofisticated Shaunie
The absolute worst fast food service in Maricopa.the staff is very rude and defensive when you tell them your order is wrong. The food was burnt and dark, like the grease is old and not clean. The manager is just as unprofessional as their understaffed employees. Waited 45mins and watched the staff play around until more workers came. Have no respect for customer service or concerns. Then the employee got upset because I told them I was missing fish and chicken and they basically got an attitude and told me it was all there, even when I openly and counted the food infront of them. Do not eat or buy food from KFC. It’s a trap
Atmosphere: 1
Food: 1
Service: 1
Elizabeth Hernandez
Good customer service 👍
Atmosphere: 5
Food: 5
Service: 5
Sariah Wrightington
Terrible service. Waited an hour after time it was supposed to be done. Messed up order 3 times. Wanted us to give them food back. Food was cold and no customer service skills at all. How is this place still open after years of terrible service? First time going there since 2012 and now remember why we didn't go back.
Atmosphere: 1
Food: 1
Service: 1
Mr. Amajor
The food was actually hot, fresh and perfectly presented. The diner is very clean and presentable. The service was very friendly, but this location seems to be very understaffed.
This was my first time at this location, and the front registers weren't working, and everything had to be ordered through the drive thru registers.
I will say, the staff did an amazing job working through the issues, and serving the customers as quickly as possible.
I'm not sure if it's always like this, but I'd suggest going when it's not peak hours.
New management at this location. The two other employees are new but very nice! The food was fresh and the location is very clean. Thank you for the great experience!
Atmosphere: 5
Food: 5
Service: 5
Every year we try to come to KFC hoping that the service has changed to be more customer friendly but every time have been met with a short mean grouchy lady at the counter that turns around and tells someone else to take our order. Then it takes ten minutes to take our order.
Atmosphere: 1
Food: 2
Service: 1
Employee cut me off in parking lot to park in online orders only spot. She went inside with cheese and crackers, sat with manager and discussed office problems.
Gentleman at counter was polite and efficient.
Closed at 11am several days a week for last few weeks. No one to be seen in or around. Sign says open at 10am.
The customer service here was so unprofessional. Everyone is unhappy.
Atmosphere: 1
Food: 1
Service: 1
Always an excuse to have no chicken or long wait times...sad
Atmosphere: 1
Food: 1
Service: 1
I strongly recommend going to any other restaurant other than Kentucky fried Chicken I waited over 40 minutes for an online order because they choose to help customers standing in line first this staff is 100% disrespectful The manager lady sits in the back and does absolutely nothing along with the cook leaving the one girl to do absolutely everything I strongly recommend going anywhere else than Kentucky fried Chicken this place is absolutely disgusting food and service absolutely horrible place
Atmosphere: 1
Food: 1
Service: 1
0 customer service. Waiting in drive thru for 20 minutes, then was asked to park and wait for food. I only ordered a famous bowl and coleslaw. Went in for a refund after Waiting another 10 minutes... lunch break over. They said my food would be ready in 30 seconds but it didn't matter cause I wouldn't have time to eat. Got my refund but I believe proper customer service would have been to also give me the food.
5 employees working and 0 orders going out.
Atmosphere: 1
Food: 1
Service: 1
We ordered a family meal and wings. Drive all the way home and there's no wings. Try to call them multiple times and no one ever answers 😡 two days later no one reached out, so we had to go back and physically speak with a manager and she stated she would fix us our wings. A lot of people waiting for their orders. Restroom 🚺 was dirty and had no hand towels. Corporate needs to check on this location along with the Health Inspector.
Atmosphere: 1
Service: 1
I would prefer no stars but I had to put one to put in my review. But any who, my wife and I had a rude and unprofessional interaction with one of the female staff. We literally just came from Phoenix to Maricopa just to do a catering delivery and my wife needed to use a public restroom. We decided to stop at KFC store randomly and apparently a little before opening time. In which we was unaware of. So me and wife walked in a door that was (unlocked) and she proceeded to the restroom while I waited in the lobby I mentioned to two staff that I was waiting on my wife, the two employees proceeded in the back of the kitchen then one of the staff I just talked comes back and just started questioning me rude & unprofessionally while all the other staff just stood quiet. I was unpleased by her approach as a employee. then I had to put my two piece in then I left outside to wait for my wife who was still using the restroom then that rude employee went to the girls restroom and continue her power trip towards my wife that also didn’t deserve to be treated as well. We both walk out with no further issues.
- I hope a higher up reads this and correct their staff’s interaction with customers.
Could rate it lower if I could, needs more competent employees
Restaurantji Recommends
I don’t understand how KFC in Maricopa can still be open . I have given kfc/long John’s so many chances and it is never good. For instance I start my order off with a long John’s order to be told we closed Long John’s early because we need to clean the oil. (730pm) it’s always the same excuse . You cant get long John’s after 7 pm pretty much all the time from my experiences. I then order a 3 piece chicken big box. Then she says it will be 10 min we have to make more chicken . The chicken was soggy potatoes had a weird taste and the slaw wasn’t anything special . I use to love the slaw and still do at other kfc just not this one .
Food: 1
Service: 1
The absolute worst fast food service in Maricopa.the staff is very rude and defensive when you tell them your order is wrong. The food was burnt and dark, like the grease is old and not clean. The manager is just as unprofessional as their understaffed employees. Waited 45mins and watched the staff play around until more workers came. Have no respect for customer service or concerns. Then the employee got upset because I told them I was missing fish and chicken and they basically got an attitude and told me it was all there, even when I openly and counted the food infront of them.
Do not eat or buy food from KFC. It’s a trap
Atmosphere: 1
Food: 1
Service: 1
Good customer service 👍
Atmosphere: 5
Food: 5
Service: 5
Terrible service. Waited an hour after time it was supposed to be done. Messed up order 3 times. Wanted us to give them food back. Food was cold and no customer service skills at all. How is this place still open after years of terrible service? First time going there since 2012 and now remember why we didn't go back.
Atmosphere: 1
Food: 1
Service: 1
The food was actually hot, fresh and perfectly presented. The diner is very clean and presentable. The service was very friendly, but this location seems to be very understaffed.
This was my first time at this location, and the front registers weren't working, and everything had to be ordered through the drive thru registers.
I will say, the staff did an amazing job working through the issues, and serving the customers as quickly as possible.
I'm not sure if it's always like this, but I'd suggest going when it's not peak hours.
Atmosphere: 5
Food: 5
Service: 5
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