When they first opened, I absolutely love this place! I’m not sure if they still have the same store manager, but I have noticed the last month and a half or so the service is going downhill. The last three times I’ve been in my orders Have been all very chinsy on the toppings and smaller. I would order a small concrete with with toppings, and it was a decent size with a whole lot of toppings and goodness in it, and I was always very happy. The manager was generally the one at the window and he had familiar faces for his crew when he wasn’t there…. I don’t recognize anybody the last few times I’ve been in. Generally, very nice and I haven’t had a problem with the customer service portion of it. Today was the day I decided I probably won’t spend my money here anymore due to the price of the ice cream and toppings and only literally getting half of what I used to get not very long ago. Did the store get New management?? This makes me sad because this was my little treat and now it’s too expensive for what you actually get. Bummer. :( $7.50ish for a small custard and almost no Carmel or Heath bar. Second photo for reference as to what I usually get looks like.
Atmosphere: 4
Food: 3
Service: 3
Greg Holman
Wrong order and napkins were placed in my cup with my ice cream.
Atmosphere: 2
Food: 1
Service: 1
Ed Croushore
Nothing like a cool treat to hit the spot on a hot Arizona evening and Andy's delivers! Fast, friendly service and delicious frozen custard.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Chocolate Concrete
Theodore Kalamaras
This place has a very calming atmosphere and a very kind staff, the ice cream was delicious and exactly what I expected it to be, as well as being handed out to me faster than I ever thought was possible
Great taste, but only 3/4 of the cup had ice cream in it ?. For an $11 concrete, I'd kind of expect a 16 Oz cup to mave more than 12 Oz of product.
J Jeanie
My husband and I usually have a great experience here. Not on Sunday evening August 10, 2024. We waited at the window and we were completely ignored by all employees inside! Another couple with their son showed up and got the same treatment. We all stood there for over 7 minutes with no one to wait on us! A car pulled thru the drive thru and was waited on. There were 4 employees inside who made no eye contact with us or the other couple! How rude they were! An employee with green hair was at the front register doing something on her phone, SHE ignored us as we stood there looking in the window! How could all employees not see us customers out there waiting? We will give our business to another place from now on.
Service: 1
Charla Perkins Hill
Just wish the had a place to sit inside.
Atmosphere: 5
Food: 5
Service: 5
Ace ACE
I dont write reviews but this needs to be told. Had a bad experience with a worker. Her name is Summer. We ordered 5 ice cream treats with one that we asked to have the machine cleaned for my daughter who has severe allergies ( carriers an epey pin). They were quick in making the i creams but when i said i need one of them to be on a cleaned machine, the girl Summer rolled her eye because apparently she had already made it. Well sometimes people forget and there is no need to have a bad attitude especially in the service industry. I ignored it and they told me to park up front so they can remake it. Makes complete sense and understandable. I waited for 20 minutes and nothing was brought to us. I went to the front to complain about the long wait to the young gentleman, as he was trying to explain his side, Summer felt the need to intervene. Bad mistake because she was the last person that should of come being her attitude is not customer friendly. She tried saying it not their problem which as any human being would feel is not the correct response when in you are in customer service. I told her about her bad attitude and how she rolled her eyes at us for asking to have the machine cleaned for my daughter. Im sorry to say but someone to be in customer service and rolls their eyes at someone when asked to do a service that is known to be done is insane. To think that i would subject my daughter and/or anyone to an allergic reaction is done right unethical and ludicrous. Summer should not be working in a field of customer service or in face with any customers. When i left after teaching this privileged little girl that thier are others in the world that arent %100 healthy she slammed the sliding glass window. I had to call the other andys in mesa to state my complaint. Kids nowadays believe they can say and do anything. They should probably stick her in the back and just dishes but she should not be let to do customer facing. Pictures are of them playing around while i already waited for 20 minutes.
Atmosphere: 1
Food: 5
Service: 1
Yeah
This is the third time I have asked for a quart of vanilla, and have received the wrong flavor. The first time, the actual package was mislabeled by staff, and I had to return the next day because I drove all the way home to find out it was chocolate.
Today when I went, the staff was joking around and the guy at the window told the other guy “make sure it’s two vanilla” and the other guy who was laughing a bunch said that he grabbed two. I pulled out and at this point I don’t even trust the staff to give me the correct flavor of ice cream, so I checked and of course it was wrong again.
Ate outside - drive through only?.
Atmosphere: 3
Food: 4
Service: 4
When they first opened, I absolutely love this place! I’m not sure if they still have the same store manager, but I have noticed the last month and a half or so the service is going downhill. The last three times I’ve been in my orders Have been all very chinsy on the toppings and smaller. I would order a small concrete with with toppings, and it was a decent size with a whole lot of toppings and goodness in it, and I was always very happy. The manager was generally the one at the window and he had familiar faces for his crew when he wasn’t there…. I don’t recognize anybody the last few times I’ve been in. Generally, very nice and I haven’t had a problem with the customer service portion of it. Today was the day I decided I probably won’t spend my money here anymore due to the price of the ice cream and toppings and only literally getting half of what I used to get not very long ago. Did the store get New management?? This makes me sad because this was my little treat and now it’s too expensive for what you actually get. Bummer. :( $7.50ish for a small custard and almost no Carmel or Heath bar. Second photo for reference as to what I usually get looks like.
Atmosphere: 4
Food: 3
Service: 3
Wrong order and napkins were placed in my cup with my ice cream.
Atmosphere: 2
Food: 1
Service: 1
Nothing like a cool treat to hit the spot on a hot Arizona evening and Andy's delivers! Fast, friendly service and delicious frozen custard.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Chocolate Concrete
This place has a very calming atmosphere and a very kind staff, the ice cream was delicious and exactly what I expected it to be, as well as being handed out to me faster than I ever thought was possible
Atmosphere: 5
Food: 5
Service: 5
Excellent customer service! Delicious food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bootdaddy Jackhammer with Reese's Peanut Buttercup, Triple Chocolate Concrete, Custard
Kid-friendliness: Good for kids
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Custard
I was very pleased with my service at this location. Ian was very nice when taking my order and the custard was amazing!
Atmosphere: 5
Food: 5
Service: 5
Absolutely love the service and custard!!! Mathew especially was nice and makes me a delicious pretzel caramel crunch concrete!!!
Atmosphere: 5
Food: 5
Service: 5
Always greeted with a smile ?
Fresh custard ?.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great taste, but only 3/4 of the cup had ice cream in it ?. For an $11 concrete, I'd kind of expect a 16 Oz cup to mave more than 12 Oz of product.
My husband and I usually have a great experience here. Not on Sunday evening August 10, 2024. We waited at the window and we were completely ignored by all employees inside! Another couple with their son showed up and got the same treatment. We all stood there for over 7 minutes with no one to wait on us! A car pulled thru the drive thru and was waited on. There were 4 employees inside who made no eye contact with us or the other couple! How rude they were! An employee with green hair was at the front register doing something on her phone, SHE ignored us as we stood there looking in the window! How could all employees not see us customers out there waiting? We will give our business to another place from now on.
Service: 1
Just wish the had a place to sit inside.
Atmosphere: 5
Food: 5
Service: 5
I dont write reviews but this needs to be told. Had a bad experience with a worker. Her name is Summer. We ordered 5 ice cream treats with one that we asked to have the machine cleaned for my daughter who has severe allergies ( carriers an epey pin). They were quick in making the i creams but when i said i need one of them to be on a cleaned machine, the girl Summer rolled her eye because apparently she had already made it. Well sometimes people forget and there is no need to have a bad attitude especially in the service industry. I ignored it and they told me to park up front so they can remake it. Makes complete sense and understandable. I waited for 20 minutes and nothing was brought to us. I went to the front to complain about the long wait to the young gentleman, as he was trying to explain his side, Summer felt the need to intervene. Bad mistake because she was the last person that should of come being her attitude is not customer friendly. She tried saying it not their problem which as any human being would feel is not the correct response when in you are in customer service. I told her about her bad attitude and how she rolled her eyes at us for asking to have the machine cleaned for my daughter. Im sorry to say but someone to be in customer service and rolls their eyes at someone when asked to do a service that is known to be done is insane. To think that i would subject my daughter and/or anyone to an allergic reaction is done right unethical and ludicrous. Summer should not be working in a field of customer service or in face with any customers. When i left after teaching this privileged little girl that thier are others in the world that arent %100 healthy she slammed the sliding glass window. I had to call the other andys in mesa to state my complaint. Kids nowadays believe they can say and do anything. They should probably stick her in the back and just dishes but she should not be let to do customer facing. Pictures are of them playing around while i already waited for 20 minutes.
Atmosphere: 1
Food: 5
Service: 1
This is the third time I have asked for a quart of vanilla, and have received the wrong flavor. The first time, the actual package was mislabeled by staff, and I had to return the next day because I drove all the way home to find out it was chocolate.
Today when I went, the staff was joking around and the guy at the window told the other guy “make sure it’s two vanilla” and the other guy who was laughing a bunch said that he grabbed two. I pulled out and at this point I don’t even trust the staff to give me the correct flavor of ice cream, so I checked and of course it was wrong again.
Atmosphere: 1
Food: 1
Service: 1
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