Overall great place to go. Just had a piece of plastic in the ice cream!
Atmosphere: 4
Food: 3
Service: 4
Kristen L.
Love Baskin Robbins ice cream. My favorite flavor is the Gold Medal ribbon. They have new flavors sometimes. This month they have the Apple Cider Donutice cream with apple cider flavored donut pieces and cinnamon sugarswirls. I thought it was good. But, I liked one of their other special flavors a little better. I never saw this flavor before, but it is now one of my favorites. The Sundae Funday Ice Cream flavor features a combo of vanilla and chocolate ice creams mixed with fudge swirls, crunchy chocolate dipped waffle cone pieces and rainbow sprinkles. So good! I would go more often if they always had this flavor available. I saw but didn't try the Game Night Ice Cream flavor. It is salted caramel ice cream with M&M'S MINIS, crunchy buttered popcorn flavored clusters, and a sweet-but-savory caramel pretzel flavored swirl. Service was fast. The place had a few groups of people in it. Someone else came in while I was choosing flavors. I was surprised that there were people there. Then again it is Arizona and it's hot so people need ice cream to cool down.
Elizabeth Kaip
They have very nice servers, and they get orders out quickly. They have complentary cold water in a pitcher with paper/plastic cups. Also, they added a refrigerator with bottled water & soda. They do not have public bathrooms.
Penny Case
What an awful experience. Walked in and automatically was greeted by Ally rolling her eyes at us. My children were ordering their ice cream she goes to the register and says are you done yet all snotty. We said not yet one more another eye roll for the books. My mom pays and I said I'm sorry I need one more yet another greet with an eye roll. I asked do you take apple pay because on the register it says Google pay she's like we'll duh its the same thing then an eye roll again. Very unpleasant experience
Chuck McAllister
" Seizetheyay ". Is the discount code for Sunday's icecream day and I was refused the $ 5.oo discount by the 2 girls behind the counter. Then I asked for a manager and they thought it was funny and said nope. I asked if they could just subtract the 5.00 since I was showing them the code they said there's not a button for that . SERIOUSLY ! TALK ABOUT INCOMPETENCE !!!!!!!!
Adrian Rochin
Awesome, never been but when I called to asked if the haircut place was still there Nextdoor the lady offer to go check ! I’ll be going every time after a hair cut from now on! Great
Nick B.
Best service I have had in a long time! Always love the flavors! Staff was super friendly! I never forget the smell of waffle cones when I enter the building!
kandice gamble
Although I was greeted when I entered. I just don't appreciate the way the worker rubbed her mouth as I was giving my order. I did not see her clean her hands.I
Jonny Willis
Violet is an excellent member of y'alls team. I came in there on a mad dash to beat closing time. They greated me and were pleasant. Needed some daiquiri ice for the wife, they packed it in instead of just throwing some blobs in a container! Much appreciated ladies, you are the best!!!
Shanda Chavez
Rude employees. The website says takeout...just last weekend we placed our order over the phone for pick up for a birthday, it was no problem. Today for some reason it's too much work to do that. She literally put the phone down and asked her manager if they could take three orders. The manager said no. We will take our business elsewhere. Perhaps this is why the store struggles...
These guys are awesome!Always ready to make our custom creation Birthday cake from scratch!!!
Ben R.
Went in to get a ice cream cake and the place was packed with just one visible employee, Cortney, helping everyone. But during this experience I saw that she was courteous and respectful to everyone, while having a smile on her face. When it came down to my turn she offered to write on the cake even though it was still busy. Above and beyond, would definitely come back cause of how she presented herself.
Paula Ramona
Friendly customer service and decent ice cream. ?✨?
Kayla H.
Its a very hot day today so we decided to come to Baskin Robin after work! Pretty Good location, easier to find, around 5Pm we came by to grab a Jamoca after awhile craving! The girl who help us was extremely nice and friendly! Will come back and recommended
Trent River
One star for the employees and service and one for the idea of good flavored ice cream. Unfortunately, it's suppose to be ice cream. If I wanted soft serve there are plenty of other options nearby, including one closer to my house in the same parking lot. Why is my cup of ice cream already melting as soon as you put it on the counter? I mean seriously, it looks like it's melting inside the case as the employees are scooping it out I don't expect it to be as hard as a rock, but I definitely didn't order a milkshake. How about turning the freezer down a few degrees to get the ice cream where it should be? You know... frozen.This isn't a one time occurrence. Last three times it's been this way. I'll give it another shot and if it's better, I'll update my review to match.
Overall great place to go. Just had a piece of plastic in the ice cream!
Atmosphere: 4
Food: 3
Service: 4
Love Baskin Robbins ice cream. My favorite flavor is the Gold Medal ribbon. They have new flavors sometimes. This month they have the Apple Cider Donutice cream with apple cider flavored donut pieces and cinnamon sugarswirls. I thought it was good. But, I liked one of their other special flavors a little better. I never saw this flavor before, but it is now one of my favorites. The Sundae Funday Ice Cream flavor features a combo of vanilla and chocolate ice creams mixed with fudge swirls, crunchy chocolate dipped waffle cone pieces and rainbow sprinkles. So good! I would go more often if they always had this flavor available. I saw but didn't try the Game Night Ice Cream flavor. It is salted caramel ice cream with M&M'S MINIS, crunchy buttered popcorn flavored clusters, and a sweet-but-savory caramel pretzel flavored swirl. Service was fast. The place had a few groups of people in it. Someone else came in while I was choosing flavors. I was surprised that there were people there. Then again it is Arizona and it's hot so people need ice cream to cool down.
They have very nice servers, and they get orders out quickly. They have complentary cold water in a pitcher with paper/plastic cups. Also, they added a refrigerator with bottled water & soda. They do not have public bathrooms.
What an awful experience. Walked in and automatically was greeted by Ally rolling her eyes at us. My children were ordering their ice cream she goes to the register and says are you done yet all snotty. We said not yet one more another eye roll for the books. My mom pays and I said I'm sorry I need one more yet another greet with an eye roll. I asked do you take apple pay because on the register it says Google pay she's like we'll duh its the same thing then an eye roll again. Very unpleasant experience
" Seizetheyay ". Is the discount code for Sunday's icecream day and I was refused the $ 5.oo discount by the 2 girls behind the counter. Then I asked for a manager and they thought it was funny and said nope. I asked if they could just subtract the 5.00 since I was showing them the code they said there's not a button for that . SERIOUSLY ! TALK ABOUT INCOMPETENCE !!!!!!!!
Awesome, never been but when I called to asked if the haircut place was still there Nextdoor the lady offer to go check ! I’ll be going every time after a hair cut from now on! Great
Best service I have had in a long time! Always love the flavors! Staff was super friendly! I never forget the smell of waffle cones when I enter the building!
Although I was greeted when I entered. I just don't appreciate the way the worker rubbed her mouth as I was giving my order. I did not see her clean her hands.I
Violet is an excellent member of y'alls team. I came in there on a mad dash to beat closing time. They greated me and were pleasant. Needed some daiquiri ice for the wife, they packed it in instead of just throwing some blobs in a container! Much appreciated ladies, you are the best!!!
Rude employees. The website says takeout...just last weekend we placed our order over the phone for pick up for a birthday, it was no problem. Today for some reason it's too much work to do that. She literally put the phone down and asked her manager if they could take three orders. The manager said no. We will take our business elsewhere. Perhaps this is why the store struggles...
Restaurantji Recommends
These guys are awesome!Always ready to make our custom creation Birthday cake from scratch!!!
Went in to get a ice cream cake and the place was packed with just one visible employee, Cortney, helping everyone. But during this experience I saw that she was courteous and respectful to everyone, while having a smile on her face. When it came down to my turn she offered to write on the cake even though it was still busy. Above and beyond, would definitely come back cause of how she presented herself.
Friendly customer service and decent ice cream. ?✨?
Its a very hot day today so we decided to come to Baskin Robin after work! Pretty Good location, easier to find, around 5Pm we came by to grab a Jamoca after awhile craving! The girl who help us was extremely nice and friendly! Will come back and recommended
One star for the employees and service and one for the idea of good flavored ice cream. Unfortunately, it's suppose to be ice cream. If I wanted soft serve there are plenty of other options nearby, including one closer to my house in the same parking lot. Why is my cup of ice cream already melting as soon as you put it on the counter? I mean seriously, it looks like it's melting inside the case as the employees are scooping it out I don't expect it to be as hard as a rock, but I definitely didn't order a milkshake. How about turning the freezer down a few degrees to get the ice cream where it should be? You know... frozen.This isn't a one time occurrence. Last three times it's been this way. I'll give it another shot and if it's better, I'll update my review to match.