Happened to come during the time they were emptying out the almost empty containers. I was looking forward to a great memory and all I saw was a mess of melted ice cream. I wound up ordering a pre packed quart because it was about the only frozen thing there.
Atmosphere: 4
Food: 3
Service: 5
Elizabeth Thomas
Baskin-Robbins it is your unfortunate your employees don’t want to make your company money. I arrive 30 minutes prior to closing to a distasteful female employee, very apparently upset about having to do her job. We stood, as if we were statues, because she did not speak until after a stare down that lasted more than 5 minutes, as if she thought she was seeing a ghost. I am aware she works at an ice cream shop but she could’ve at least given a warm welcome I can assure you the ice cream won’t melt, however I see based on her cold attitude she keeps the place nice and cold, the store completely empty besides myself and 3 workers, so what would be the reason to not assist when I come in? You decided to make your job harder when you just stood there as if you had no clue you were on the clock. Baskin and or Robbins please teach your employees how to have proper customer service, better hygienic practices and proper respect for my utensils, putting them on a bare counter as if I knew what had been on the counter is quite disgusting. And don’t you DARE twist your lip ever again to anyone after that disgraceful act of customer service to “close the door behind me” as if we’re at your mommas house! Do better.
Atmosphere: 1
Food: 5
Service: 1
Jay Hawker
If it's within an hour of them closing good luck trying to order online. They'll cancel it immediately.
Stacie Brown
Always willing to go above and beyond anytime you ask me for something extra they'll do it for you everybody loves ice cream
Kid-friendliness: Everybody loves ice cream
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Cappuccino Blast
kirkdk8 deed
Hot Cocoa and Cherry Chocolate Bark as flavors? Heavenly.
Atmosphere: 4
Food: 5
Service: 4
ReaperZGamingTV
Got my order wrong, cherries tasted bad left a bad taste in my mouth, ice cream was ok not much flavor, whipped cream tasted old, worker was very quiet
William Peterson
Good, clean, and fresh
mathew casioce
Always the best
Nico Walker
when my mom ordered a certain flavor, they ignored her and gave me a normal flavor of what i asked for. i definitely asked for the flavor i WANTED. i was so excited for it. they didn’t even tell me. the workers are very rude and stingy.
Clarisse Gardea
Disgusting! There was a hair in my ice cream. This is the second time this happens. ?
Staff refuses to acknowledge me or ask what I'm here for (here to pick up an order) I have to stand here and watch them serve these customers when it takes two seconds to ask what I'm here for. I asked the staff why they couldn't have had 1 of the 2 of them just grab the order while they were helping out the other customers and they said they were busy but when I walked in one walked into the back (next to where the orders are held) and brought back a product to fill. I don't know it seems like she could have grabbed my order on the way back to the front. Very immature behavior.
Gregg Kreamer
Stopped in for a malt and found the staff to be very friendly and helpful and the malt was delicious.
Jay Dae-Su Vega
Great service and lovely cold delights
Linda Giacometti
great ice cream and service
Lilliana Heredia
Person behind counter was great and very professional
Happened to come during the time they were emptying out the almost empty containers. I was looking forward to a great memory and all I saw was a mess of melted ice cream. I wound up ordering a pre packed quart because it was about the only frozen thing there.
Atmosphere: 4
Food: 3
Service: 5
Baskin-Robbins it is your unfortunate your employees don’t want to make your company money. I arrive 30 minutes prior to closing to a distasteful female employee, very apparently upset about having to do her job. We stood, as if we were statues, because she did not speak until after a stare down that lasted more than 5 minutes, as if she thought she was seeing a ghost. I am aware she works at an ice cream shop but she could’ve at least given a warm welcome I can assure you the ice cream won’t melt, however I see based on her cold attitude she keeps the place nice and cold, the store completely empty besides myself and 3 workers, so what would be the reason to not assist when I come in? You decided to make your job harder when you just stood there as if you had no clue you were on the clock. Baskin and or Robbins please teach your employees how to have proper customer service, better hygienic practices and proper respect for my utensils, putting them on a bare counter as if I knew what had been on the counter is quite disgusting. And don’t you DARE twist your lip ever again to anyone after that disgraceful act of customer service to “close the door behind me” as if we’re at your mommas house! Do better.
Atmosphere: 1
Food: 5
Service: 1
If it's within an hour of them closing good luck trying to order online. They'll cancel it immediately.
Always willing to go above and beyond anytime you ask me for something extra they'll do it for you everybody loves ice cream
Kid-friendliness: Everybody loves ice cream
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Cappuccino Blast
Hot Cocoa and Cherry Chocolate Bark as flavors? Heavenly.
Atmosphere: 4
Food: 5
Service: 4
Got my order wrong, cherries tasted bad left a bad taste in my mouth, ice cream was ok not much flavor, whipped cream tasted old, worker was very quiet
Good, clean, and fresh
Always the best
when my mom ordered a certain flavor, they ignored her and gave me a normal flavor of what i asked for. i definitely asked for the flavor i WANTED. i was so excited for it. they didn’t even tell me. the workers are very rude and stingy.
Disgusting! There was a hair in my ice cream. This is the second time this happens. ?
Restaurantji Recommends
Staff refuses to acknowledge me or ask what I'm here for (here to pick up an order) I have to stand here and watch them serve these customers when it takes two seconds to ask what I'm here for. I asked the staff why they couldn't have had 1 of the 2 of them just grab the order while they were helping out the other customers and they said they were busy but when I walked in one walked into the back (next to where the orders are held) and brought back a product to fill. I don't know it seems like she could have grabbed my order on the way back to the front. Very immature behavior.
Stopped in for a malt and found the staff to be very friendly and helpful and the malt was delicious.
Great service and lovely cold delights
great ice cream and service
Person behind counter was great and very professional
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