1440 S Country Club Dr, Mesa
Absolutely the worst service about an hour ago that I've ever had at a fast food restaurant. I get that things are odd with the joint only open for drive-thru service, but the employee who took our order took an inordinate amount of time to ask if we needed help (we were the only patrons at the place), heard our order for 'Two Whoppers and a regular chocolate shake" as "Two tacos and...what?" and seemed more concerned about laughing along with whatever was going on in the kitchen than getting our order correct. At the window, the shake's clear cup showed all the chocolate syrup at the bottom with no or very little attempt to mix the drink. When we declined the shake and asked for a refund for the cost no apology was given. Definitely will not be going back. Ever.
Horrible service and somehow everyone I visit this location they are out of fast food essentials, for example patties, fries and once buns. I've visited this location a couple times past 8pm and they only have one person working, which means longer wait times. They really have to do a quality check at this location.
Its fast food, what is lef5 to say, lol?
Very clean and nice staff. I came in the day we apparently both had roof leaks and the water area was very nicely isolated and blocked off from the customers. I always love walking in here for lunch and being greeted with a smile every time. The burgers are Burger King. You already know it's delicious.
The food is always good and the flavors are consistent. Staff is always friendly.
The unbelievable whopper is actually surprisingly good.
My wife and I order the Impossible Whopper (“100% meat-free”). We started eating and noticed that the patty was definitely a regular meat patty (I can taste the difference). We asked a cashier to double-check that what we had ordered was the plant-based burger and she confirmed, but there was just no way aside from her tasting my burger to show her that these were just regular meat patties. So disappointed!
Dirty. Stinky and dirty restroom. Dirty windows. The tables were clean looking but I won’t go back.
The drive thru is friendly. I tried the new tacos and IMHO they are better than the Jack In The Box ones. Always a good product. I am indifferent on the meatless burger - can tell the difference. Concern I have is there are reports of potential health issues from the what they process the meatless patties and chemicals used. As to the burgers I like that you can ask for double portions of the veggies in the burger at no charge and it comes out almost like a salad with your burger. Burger King is what it is so 5 star. JH
Being a driver is a different experience, I still love the service.
Two stars bc they were super kind and very helpful however finding a hair on my bun as soon as I open it up is not ok .. I called the number on the receipt but no answer just rings, I'll be taking it back with the receipt!!!
I have to watch the mail but they keep sending me some good coupons for roughly half off.
The people there are awesome always greet you in a smile and the food was good and ready and it will quick about everything you have an awesome crew keep them punch man Reyes coming to you live from my hotel room. the manager named Karen is amazing . thanks for the help with the mobile coupons . come here often when I come to town, great coffee and quick service. Such amazing customer service. The staff were super friendly and my food was delicious.
One star because the staff was friendly and efficient with regards to food process and the food was ok. However, the cleanliness of the restaurant outside was dirty and grimy. The inside was pretty bad as well. The restrooms were deplorable. Women's toilet was literally full of crap and clogged up No toilet paper even if you did decide to use the toilet "outhouse style". Turned around and walked out. Trash can flaps had smeared food on them. Some "business" going on at a table with a man and a "girl" who couldn't have been over 15 and with a another "girl" (approx, same age)who stayed parked in the small patio area with her bicycle. Staff seemed familiar with this trio. Sad situation that the employees have to deal with. We did not want to touch anything and just ate our food and left. We were passing through and weren't familiar with this part of Mesa - needless to say we will never stop at this BK (or anywhere else in this section of town) and it seems most people don't stop at this BK cause it was virtually empty at noon. This won't prevent us from stopping at other BK (one of our favorite fast foods), but it's amazing this location is still open.
every time ive gone in theyve screwed up my order. just now i went and asked for an impossible whopper with just pickles and lettuce cooked not on the broiler and they still put everything on, including mayo, and im vegan. the meal is over $10 so it was a complete waste of money. never going back
This venerable burger (and more) joint is still going strong after many decades. Key elements-1. Good food, just tried the new tacos...Yum. After dozens of visits to this store, we have NEVER had a problem. We truly feel bad about some ,well, less than stellar reviews extant. Truly, management must address these issues. Having said that, we rate element-2 (friendly service) as very good. We subtracted one star because my wife is on The Keto, and does not like their protein style method. But. I love everything on the menu.
Nice staff but not a very clean restaurant. Plus there was a worker who came from outside smoking directly back to behind the counter and bagged up something for the drive-thru. And the manager was right next to him and didn't say anything. I could describe and point them out, if BK wants to know, but they won't care so I'd just be wasting my time. I got the Impossible Burger for the first time and I was shocked how a plant can taste so good as a burger, but is it "possible" it was cooked under dirt conditions?? I'll never go there again.
The workers who weren't occupied were standing around talking, while the dining room was a wreck. I had to clean up a table before I sit down to eat. Next time I'll choose a different restaurant.
The service was great I ordered my French fries extra crispy and they were wonderful but I tried the new taco Burger King shouldn't make tacos it was nasty
Always make our food fresh and hot but still comes out pretty quickly never have any problems with the food or them forgetting to give us anything we order
I was half way in to my food and looked a little closer and found a hair in my food Only if I would have looked more into my food probably would have found more But I got my money back so yeah shits nasty
Really kind sweet people behind the counter. Service was excellent. Food was very good and fresh tasting. Building seems really old and needs some love. Sad the people that eat there don't treat this place better. Bathrooms have to be locked because of nasty people and even that doesn't stop people from trashing the bathrooms. Sad really. I still say this is one of the better BKs I have been to in a long time!
Bathroom women strong urine smell and was not clean. Good service good. Disappointed that no soda available! Tea taste old!
This is the second time we went to try the new one dollar tacos. This was also the second time we had to wait a ridiculous amount of time in line to receive them. The first time we were told the wait would be approximately 20 minutes! This time we ended up having to wait 10 minutes. I was not impressed. The texture of the meat on these tacos feels like a meat paste in your mouth. No thanks I'll pass!
Poor service there was cussing music playing in the background which upsets me because kids go there and don't need to listen to that. Also my dad had to wait 5 minutes for a simple fork for his salad. Worst of all there were workers that should be wearing hairnets but were not and that right there is a food safety violation and this all happened at night. Never coming to this burger king location again would rather go to the chandler location as the service there was excellent
Very poor and unfriendly customer service. Went in to try the new tacos. Made my order. The girl at the counter was nice but that was the only bright spot in this trip. Not once but twice I heard the manager on duty tell the cooks he needed to give tacos I had ordered to drive thru customers. These orders were made over 5 minutes after I ordered. After 20 minutes I got my tacos. When I asked the manager he said he did not care how long I waited he had to take care of drive thru.
There was a homeless in the ladys bathroom. Doing. Drugs and was in the stall the whole time we where there. My daughter had to go ti the bathroom and couldnt. And the other. One was passed out in a booth. This is sad but come on
The people there are awesome always greet you in a smile and the food was good and ready and it will quick about everything you have an awesome crew keep them punch man Reyes coming to you live from my hotel room
the manager named Karen is amazing . thanks for the help with the mobile coupons . come here often when I come to town, great coffee and quick service
Super friendly staff. Answered all my questions. Food was amazing
Great customer service. The team members there are very enthusiast and personable. It always feels like swinging through your cousin's place to grab a bite to eat.
Great customer service. The staff is great and friendly. They seem to really care about you. But the area it's in ruins the atmosphere and makes it uncomfortable to be around. Very clean for everything. The food is good. But just very bad experiences with the other customers or people in the area.
Took a long time to get me my SALAD so they gave me a free chocolate cake so it's all forgiven.
Good environment and each worker tries their best to satisfy the customer. Especially a cashier by the name of Cat.
The frys didn't taste good it was like they were cook in old oil
This is my lunch everyday until payday... Dione is the best employee. He is always smiling and remembers me and my order evry time.
Such amazing customer service. The staff were super friendly and my food was delicious.
BK is pushing mobile ordering. Now the app is about worthless so removing it. Staff acted annoyed to have to take my order and back staff were moving super slow. One bun was burnt. Chicken tasted microwaved
1440 S Country Club Dr, Mesa, AZ 85210