I recently visited the Burger King located in the Falcon View Plaza on E McKellips, and unfortunately, my experience was far from satisfactory. As someone facing homelessness, I turned to this establishment in the hope of securing a meal, only to encounter an incident that left me feeling dejected and unwelcome.Upon arriving at the restaurant, I immediately sensed an air of discomfort as the manager approached me. Instead of receiving the understanding and empathy one might expect, I was met with blatant harassment. The manager not only failed to recognize my vulnerable situation but exacerbated it by instructing me to leave the property.It's disheartening when a place that should offer a sense of refuge and sustenance turns into an environment of hostility. As a customer, I anticipated at least a basic level of compassion and assistance, especially when facing the challenges of homelessness. Unfortunately, this was not the case at Burger King on E McKellips.Beyond the unwarranted treatment by the manager, the overall atmosphere inside the establishment seemed devoid of any warmth or consideration. The staff appeared disengaged, and there was a noticeable lack of customer service. It's crucial for establishments to prioritize empathy and inclusivity, particularly when serving a diverse clientele.The incident left me questioning the values and customer service standards upheld by this particular Burger King location. In a society that advocates for kindness and understanding, it was disconcerting to experience such callousness, especially when all I sought was a basic necessity – a meal.Moreover, it is essential for businesses to be aware of their responsibility towards the community, especially those facing challenges such as homelessness. Rather than contributing to the difficulties individuals in such situations already endure, establishments should aim to be a source of support and compassion.In addition to addressing the issue with the manager's behavior, Burger King on E McKellips should evaluate its overall approach to customer service and consider implementing training programs that emphasize empathy and sensitivity towards diverse customer needs. A business's success is not solely measured by its profit margins but also by the positive impact it has on the community it serves.In conclusion, my experience at Burger King on E McKellips was regrettably marked by mistreatment and a lack of understanding. I hope that by sharing my encounter, the establishment can reflect on its practices and work towards fostering a more inclusive and compassionate environment for all customers, regardless of their circumstances.
Atmosphere: 1
Food: 1
Service: 1
Guadalupe Martinez Zaragoza
Not sure why the staff feel it's acceptable to yell at customers like we work for them, but it's a regular occurrence here??♀️ Also make sure you are getting your receipts because Luis likes to sneak a little $5 tax for himself here and there. Suzy is just a mean old lady, like ma'am... kindness is free & painless.. no need to YELL at ME because YOUR card machine is NOT WORKING.Dietary restrictions: Don't eat here a lot, you'll get fat.Kid-friendliness: It's literally burger kingWheelchair accessibility: Yes
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Whopper
TiaRenee Denson
The family and I usually stop by here to get quick dinner if we have had a busy day but today was horrible. My burger was dry but worst part was that we all woke up with stomach aches in the middle of the night and felt like we had food poisoning 100% brutal. Even my 3 year old was throwing up and had the runs. Im assuming it was the burgers because that’s the only thing we got in common.Bad experience and bad customer service. They act as if they hate their jobs and just wanna go home already.
Atmosphere: 4
Food: 1
Service: 2
Recommended dishes: French Fries, Double Cheeseburger
Angel Richardson
Every table was dirty. There was one table but one of the workers had their stuff there but wasn't sitting there. The clerk was very rude and not welcoming at all. Food was alright.
Atmosphere: 1
Food: 3
Service: 1
John Russo
Not enough people working and had to wait 15 min so i left. Bad management.
Atmosphere: 1
Food: 3
Service: 1
Lillian Wright
I went to BK to get lunch for my husband and I on the way home from the grocery store. My stove broke so I thought this would be a quick solution.The drive through line was very long so I went inside. There I was greeted with a monitor to order from. I asked if anyone could take my order. Th very overworked woman informed me that she was the only one there so I muddled through.I got it taken care of paid for my order and sat…and sat….and sat…. No orders we’re coming out there we’re 3 people ahead of me and after 15 minutes the first customer was given his order and allowed to leave. Meanwhile, my frozen groceries were in the car melting away but there I sat hostage to over worked staff and of course, the ever helpful monitor. ?After 27 minutes, I was finally given my food and granted “His Majesty, The Kings” permission to leave.After I got home disposed of my melted groceries , I decided to send BK a rundown of my experience. Don’t bother. They said that without a receipt, the best I can do is give me it would be a give me a five dollar coupon. I didn’t want a coupon I didn’t want anything. I just want them to hire some people. Anyway, if you’re really hungry, try going across the street to DQ. I think the queen is much better than the king.
Atmosphere: 3
Food: 4
Service: 1
Norman Hobbs
Not a great place and not terribly inviting. Odd tasting onion rings. Unsupervised dress-clad female child sitting on table tops, where people place their food. No returned planned.
Atmosphere: 1
Food: 1
Service: 2
Aiden H
Burger King is like never bad but it's never like super crazy good. It's like
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Chicken Nuggets
Bad Pie
Cook screaming from the back at the cashier about spicy chicken was giga-cringe. This labor shortage sucks. Food was good, will use drive through next time ;0)
Mark G.
Miserable staff that deliberately ignored me. Wanted to put in an order for their specialty $1 drink that isn't in their system and I tried to get the lady's attention 3 times and she deliberately turned her back on me each time she walked from the drive through area to the main area. Nobody working cash - not busy. I get it if you're busy, but at least acknowledge your flippin' customers.
Really bad drive thru service, I waited almost 10 mins only me in line, I had to go around and get in to the store because I already asked for ketchup for my fries and that old woman manager was so rude and not cares attitude and throw me up the ketchup packets, so bad, also the manager ask for weird directions on the drive thru and maje my order so hard really bad ??
Recommended dishes: Whopper, Whopper Meal
Gary Shook
Check your schedule. Check the date and time of this review. See who was on the line because this was the best Whopper I've had in at least 5 years. Perfect amount of condiments. Usually I ask for extra pickles. Didn't need to. You want to win bonus points? People love pickles. 2 or 3 pickles? Not enough. The entire burger should be close to covered at least 1 layer thick. 4 or 5 minimum.Give this team a raise. They were all fantastic!
Last 2 times eating here i have had issues. First issue was ordering at drive through was horribly slow and order was messed up. This last time once again drive through slow as ever and this time order a frozen fanta and when handed to me had about 1/4 of the cup full is all. On the positive side the food taste good but I won't be back to this location again.
Food: 4
Service: 1
Recommended dishes: Whopper
carlos vazquez
Bad customer servicesLuis " the manager on duty" was serving me and he just turn around and leave woth out notice amd didnt help us at all. There was other lady that i call her attention and that is how i got help with my order. This place need a better Custpmet service.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Whopper
Allen Mitchell Gardner
Clean. Chill. Fast service. Good food. Convenient. Good crew.
I recently visited the Burger King located in the Falcon View Plaza on E McKellips, and unfortunately, my experience was far from satisfactory. As someone facing homelessness, I turned to this establishment in the hope of securing a meal, only to encounter an incident that left me feeling dejected and unwelcome.Upon arriving at the restaurant, I immediately sensed an air of discomfort as the manager approached me. Instead of receiving the understanding and empathy one might expect, I was met with blatant harassment. The manager not only failed to recognize my vulnerable situation but exacerbated it by instructing me to leave the property.It's disheartening when a place that should offer a sense of refuge and sustenance turns into an environment of hostility. As a customer, I anticipated at least a basic level of compassion and assistance, especially when facing the challenges of homelessness. Unfortunately, this was not the case at Burger King on E McKellips.Beyond the unwarranted treatment by the manager, the overall atmosphere inside the establishment seemed devoid of any warmth or consideration. The staff appeared disengaged, and there was a noticeable lack of customer service. It's crucial for establishments to prioritize empathy and inclusivity, particularly when serving a diverse clientele.The incident left me questioning the values and customer service standards upheld by this particular Burger King location. In a society that advocates for kindness and understanding, it was disconcerting to experience such callousness, especially when all I sought was a basic necessity – a meal.Moreover, it is essential for businesses to be aware of their responsibility towards the community, especially those facing challenges such as homelessness. Rather than contributing to the difficulties individuals in such situations already endure, establishments should aim to be a source of support and compassion.In addition to addressing the issue with the manager's behavior, Burger King on E McKellips should evaluate its overall approach to customer service and consider implementing training programs that emphasize empathy and sensitivity towards diverse customer needs. A business's success is not solely measured by its profit margins but also by the positive impact it has on the community it serves.In conclusion, my experience at Burger King on E McKellips was regrettably marked by mistreatment and a lack of understanding. I hope that by sharing my encounter, the establishment can reflect on its practices and work towards fostering a more inclusive and compassionate environment for all customers, regardless of their circumstances.
Atmosphere: 1
Food: 1
Service: 1
Not sure why the staff feel it's acceptable to yell at customers like we work for them, but it's a regular occurrence here??♀️ Also make sure you are getting your receipts because Luis likes to sneak a little $5 tax for himself here and there. Suzy is just a mean old lady, like ma'am... kindness is free & painless.. no need to YELL at ME because YOUR card machine is NOT WORKING.Dietary restrictions: Don't eat here a lot, you'll get fat.Kid-friendliness: It's literally burger kingWheelchair accessibility: Yes
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Whopper
The family and I usually stop by here to get quick dinner if we have had a busy day but today was horrible. My burger was dry but worst part was that we all woke up with stomach aches in the middle of the night and felt like we had food poisoning 100% brutal. Even my 3 year old was throwing up and had the runs. Im assuming it was the burgers because that’s the only thing we got in common.Bad experience and bad customer service. They act as if they hate their jobs and just wanna go home already.
Atmosphere: 4
Food: 1
Service: 2
Recommended dishes: French Fries, Double Cheeseburger
Every table was dirty. There was one table but one of the workers had their stuff there but wasn't sitting there. The clerk was very rude and not welcoming at all. Food was alright.
Atmosphere: 1
Food: 3
Service: 1
Not enough people working and had to wait 15 min so i left. Bad management.
Atmosphere: 1
Food: 3
Service: 1
I went to BK to get lunch for my husband and I on the way home from the grocery store. My stove broke so I thought this would be a quick solution.The drive through line was very long so I went inside. There I was greeted with a monitor to order from. I asked if anyone could take my order. Th very overworked woman informed me that she was the only one there so I muddled through.I got it taken care of paid for my order and sat…and sat….and sat…. No orders we’re coming out there we’re 3 people ahead of me and after 15 minutes the first customer was given his order and allowed to leave. Meanwhile, my frozen groceries were in the car melting away but there I sat hostage to over worked staff and of course, the ever helpful monitor. ?After 27 minutes, I was finally given my food and granted “His Majesty, The Kings” permission to leave.After I got home disposed of my melted groceries , I decided to send BK a rundown of my experience. Don’t bother. They said that without a receipt, the best I can do is give me it would be a give me a five dollar coupon. I didn’t want a coupon I didn’t want anything. I just want them to hire some people. Anyway, if you’re really hungry, try going across the street to DQ. I think the queen is much better than the king.
Atmosphere: 3
Food: 4
Service: 1
Not a great place and not terribly inviting. Odd tasting onion rings. Unsupervised dress-clad female child sitting on table tops, where people place their food. No returned planned.
Atmosphere: 1
Food: 1
Service: 2
Burger King is like never bad but it's never like super crazy good. It's like
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Chicken Nuggets
Cook screaming from the back at the cashier about spicy chicken was giga-cringe. This labor shortage sucks. Food was good, will use drive through next time ;0)
Miserable staff that deliberately ignored me. Wanted to put in an order for their specialty $1 drink that isn't in their system and I tried to get the lady's attention 3 times and she deliberately turned her back on me each time she walked from the drive through area to the main area. Nobody working cash - not busy. I get it if you're busy, but at least acknowledge your flippin' customers.
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
Really bad drive thru service, I waited almost 10 mins only me in line, I had to go around and get in to the store because I already asked for ketchup for my fries and that old woman manager was so rude and not cares attitude and throw me up the ketchup packets, so bad, also the manager ask for weird directions on the drive thru and maje my order so hard really bad ??
Recommended dishes: Whopper, Whopper Meal
Check your schedule. Check the date and time of this review. See who was on the line because this was the best Whopper I've had in at least 5 years. Perfect amount of condiments. Usually I ask for extra pickles. Didn't need to. You want to win bonus points? People love pickles. 2 or 3 pickles? Not enough. The entire burger should be close to covered at least 1 layer thick. 4 or 5 minimum.Give this team a raise. They were all fantastic!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Whopper, Whopper Meal
Last 2 times eating here i have had issues. First issue was ordering at drive through was horribly slow and order was messed up. This last time once again drive through slow as ever and this time order a frozen fanta and when handed to me had about 1/4 of the cup full is all. On the positive side the food taste good but I won't be back to this location again.
Food: 4
Service: 1
Recommended dishes: Whopper
Bad customer servicesLuis " the manager on duty" was serving me and he just turn around and leave woth out notice amd didnt help us at all. There was other lady that i call her attention and that is how i got help with my order. This place need a better Custpmet service.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Whopper
Clean. Chill. Fast service. Good food. Convenient. Good crew.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Whopper