Charleys Cheesesteaks and Wings

Waited 15 minutes before they took my order while they stood in the back talking to each other, i let it slide because i dont wana be a karen about it, but then i had to wait 30 minutes for my food everyone else got theres after me i like to stay positive so I said its fine, itll be fresh so no big deal, it was not fresh, it was horrible dry and absolutely horrendous. Full darren mode 🫡

$14.00 for food I couldn't eat. So now I'm poor and hungry 👏. Great job Charlie's

No where in my life have I ordered a Philly cheese steak and had it come with lettuce, tomato and mayo- when I went to have it fixed they gave me a completely different size then what I payed for. The cashier was rude when my chip didn't work, she then didn't even offer me my receipt, instead crumpled it up right there.

Very good food, we recommend the lemonade, which is delicious.

Don't lie being told that customers can't use the condiments

So I’m only writing this a 10 and five out of five stars there is a particular way I like my philly the website will not let you add it the way I want it. I called up there and requested it made the way I wanted it made even though it was a DoorDash order And they did it for me.

If you want bad service and to waste money come to Charley’s! Absolutely rude a disrespectful employee Lupe Pacheco. Ordered a Chicken Teriyaki without knowing it had lettuce and tomato, when the food was brought out we addressed the issue however Lupe didn’t like that. They remade it and this is what I got back. I’m allergic to lettuce and asked for no tomato. No lettuce and tomato means no tomato and lettuce!!! Baffled with how horrible the service was.

It was bad service, and bad orders, they did my order wrong, they gave me wings that were undercooked, they took over 20 minutes just to being our food out, they didnt do grilled jalapenos likey s/o requested, they didnt even bother putting in mushrooms either. so many people came back for wrong orders, i went to pay for extra buffalo and they ignored me and took the other person behind me and never gave me it. not to mention they move so slow and always have 4 workers at most. wouldnt recommend coming here. it was not worth the wait.

Place has really gone downhill fast ! When it first opened they had pickles and tons of mayo on the sandwiches. The meat was heavy on the sandwiches and the cheese was soft. Now no pickles and the sandwiches feel dry for some reason. And I can tell a difference in the meat portions even on the small sandwich. I would pass on this place for sure. Then the combo was like $ 7 and the lady charged me $ 10 but couldn't explain why ?

The reason for my ratings was that I ordered food at this location on error; was trying to order food from Signal Butte location. Called multiple times for a refund, have yet to hear back. If possible I'd love for someone to get in touch with me to get this resolved.

The boy manning the cash register does not smile at customers as if he is tired of work. He looks like he's going to beat up the customers

I ordered a California chicken online it does not come with onions and peppers on the menu apparently at this location they add it to everything anyways. Also don't bother complaining they never answer the phone and they don't speak good English so I need someone to contact me for a refund because our entire meal was ruined because they don't know the menu. Edit to add: I was contacted by manager who made it right. Thank you.

Atmosphere: 1

Food: 1

Service: 1

Literally missing my fries paid 32$ for a few items and didn’t even get half my food. The lady I kepted repeating my order was super confused like she has no clue what’s even going on I kepted telling her my name and then she continued to mumble on about a billion other things then tells me she can’t get my order without my name like I told you 10 times my name!! I called about my fries since I live in east mesa and was stopping on way home from work to get food so I’m way too far to drive back. And it stated would be done on 6 mins on app nope waited almost 30 mins had to go grocery shopping.

Atmosphere: 1

Food: 1

Service: 1

Horrible customer service every time. I was picking up an Uber eats order for a customer and their employees.

It's important that the stores and restaurants and their employees work withu ber delivery people so we can give the best customer experience we possibly can.

It's a high possibility that I will not be accepting deliveries from this location again.

Unfortunately all 1 star for me, i ordered from there a little bit ago, got my order wrong and instead of fixing it, the employee began to argue with me claiming it was my fault somehow. Awful people and awful service. I will not be coming back here again

Atmosphere: 1

Food: 1

Service: 1