Cold Stone Creamery

I’m really upset that they locked their doors 10 minutes before close. Pretty sure that doors are supposed to remained unlocked during business hours. Also, why would their manager allow them to go home before the store is even closed. This is extremely unprofessional. It was 9:50 that I walked up to those doors. Please do better

Food: 5

Service: 1

Really slow, skipped over when supposed to be ordering, not really worth the price for the size.

The person who checked me out was nice at least.

Atmosphere: 3

Food: 3

Service: 2

Some dude dressed up as Simon from Alvin and The Chipmunks looking fine while I'm eating this Oreo monster, Hell yeah, 5 stars

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Oreo Overload

Breeanne gave us great service and quality food. She was kind, respectful and didn’t mix up our order during rush hour. This is definitely the best cold stone in the area!

Atmosphere: 4

Food: 5

Service: 5

Service was incredible! Our order came out absolutely perfect, and honestly probably the best I’ve ever had. The only thing that I would ding is the shape of the bathroom. It looked like someone chipped nail polish onto the toilet seat.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Chocolate Ice Cream

We constantly get our ice cream incorrect here When it's being delivered so that once it's delivered and you call the manager won't call you back or get on the phone I still have yet to get a call back. I finally called this last time because it's wrong all the time And nobody has cared just waste oh You know 15 to $20 per ice cream. Because the owner won't care or the manager

Atmosphere: 1

Food: 3

Service: 1

It's unbelievable how incompetent this store is. This time the ice cream instead of having brownie in it, it was like brownie powder had been mixes in. Disgusting. I had to throw it away because the texture was so off putting. Not one actual brownie chunk in the whole thing. The kids working there are clueless and act like the care absolutely zero.

Atmosphere: 1

Food: 1

Service: 1

Found a hair in one of my ice creams I got from Uber eats.

Atmosphere: 1

Food: 1

Service: 1

Consistently smaller portions than most Cold Stone

Atmosphere: 5

Food: 3

Service: 3

Been getting ice cream here for years however, the prices keep going up and the portions are getting smaller. I paid $11 for this. $11! Fill it up to the top at least!

Atmosphere: 4

Food: 4

Service: 4

When you work in a ice cream place it's not a good idea to make fun of a over weight people the young lady working today was completely out of place calling the lady ahead of me fat and laughing with the other young girl

Atmosphere: 5

Food: 5

Service: 1

Recommended dishes: Cold Stone Creamery Creation in Hand

Their ice cream is the best.

You literally have one job. What is so hard about getting an order correct? We order through DoorDash with some frequency, and every time lately something is wrong. Either they send the wrong type, they leave items off, or both. This product is ridiculously expensive and we don’t mind paying but definitely don’t need the aggravation. – DoorDash been exceptional crediting us each time but it appears that Coldstone does not want our business. Shockingly poor customer service

I've been purchasing ice cream and cakes from Cold Stone for almost 20 years. This location by far makes the best cakes and ice cream. Their cakes always very fresh and full of toppings.This year alone we've purchased four cakes and likely we'll get a few more before the year is out. These have been the best cakes we have purchased in all the time we've been customers of Cold Stone.So far this year we've custom ordered a peanut butter playgroung with Kit Kats small rectangle, mint Oreo and brownie small rectangle, peanut butter playground but with cookie dough ice cream and brownie in small rectangle, and a ready-made cake.Unfortunately, about 2 years ago the prior owner of this location, told me they would no longer take custom cake orders so they recommended another store. At the time, It was okay for me because I had moved further away from this location. But it was a huge disappointment as their cakes were almost all ice cream and no toppings, despite all the extra add-on charges they billed me.This year, I had decided to stop ordering all together from Cold Stone. But my son has always had a Cold Stone cake for his birthday and it's like a tradition, so I decided to give this location a call, since new ownership. Because of the quality and great customers service they will have all my business. By far these owners and location is the best.Please don't change the way you are doing things!!

Very good