Just a great place to chill have a donut or coffee plus dog friendly
Bling Viera
Very welcoming environment. I enjoy coming here.
Trevor
By far this is the worst dunkin I've ever been to. Customer service is horrible I stood at the front register waiting for someone to come out to greet me for over 5 minutes on 6/23/25 at 1:12 pm and finally left because nobody came to the front. Horrible place! I do not recommend this dunkin for anyone! This is not the first time this has happened at this same dunkin store. The management is horrible. I've been a dunkin rewards member for over 6 years and will not come back to this piticular store ever again!
Nicole VanWie
This location is terrible. It doesn't matter if you place an order in the app or in person you will be waiting. And good luck trying to get anybody's attention. I am currently waiting for a pickup order that I placed 25 minutes ago. Show up, can't get anybody to come to the counter And then once they finally pay attention to the lobby they tell me they're out of the items that I ordered. Ridiculous.
Stephanie Cunningham
I want to try to make this as short and sweet as I can, because this is a review of overtime and the several experiences that I have had at this location. First incident that got under my skin was with the manager, I knew it was the manager because she's dressed differently than everyone else that she has a very bossy tone, when I forgot to order bacon, I came to the window and asked if I could please add it on, and she very rudely told me that she would do it this time only, and never again, because they don't take orders at the window. The second incident was with the same manager who took my order, I came to the window, paid for my food as I was going to drive away, checked my bag and it was missing the bacon, I went back through the drive through and explain that my bacon was missing in a very nice way and she questioned my judgement and said, are you sure it's missing? I said, yes, came to the window and the worker was apologetic as she did forget to place it in the bag. The third incident was just a couple of days ago and it will be the last time at this location, because clearly she trains her employees and rudeness, a gentleman replied when I came to the drive through, I proceeded to start telling my order, which was like 3 items he told me, very rudely to stop that I was going to fast and give him a minute. I said, ok, it was the strangest reaction considering the drive through was empty, and he left me waiting for about 2 minutes. He came back and started to repeat an order that wasn't mine back to me, so I sped off and I won't be back. I won't be back because clearly these folks do not want your money, so don't spend it there.
Sharon Hess
3pm No donuts. Good coffee, polite staff but NO DONUTS . 2 muffins and a few donut holes...still shaking my head.
asudev1969
Ordered an XL coffee w cream and sugar. Guy/girl brings me a cold coffee. I say I ordered hot, person says that's why I asked and mumbled something turning away. Then, I have to wait for coffee to brew, at 0540 on a Monday? I get to a stop light and take a sip, it's cold lol! Unprofessional and unprepared. Been coming here for yrs, today is the last time.
Max Spilsbury
Coffe is great but Not very friendly
Food: 4
Service: 3
Kiera Battle
Worst dunkin I have ever been to, food always tastes off. Long wait. Drinks typically aren't horrible but I just got a brown sugar shaken espresso that tastes like old espresso shots & milk, thats it.
Nothing changes, dunkin opens up a new shop. In the San fernando valley. We ordered a dozen. Half were stale. This place was only 3 days old. Today my son purchased 2 donuts for me. 1 yummy the other was so stale. Rock hard. Could that donut be used as a hockey puck? Why are the standards so low? Your receiving top dollar for your vile disgusting donuts. In Los Angeles we have Yum Yum, Randy's Donuts. These 2 establishments bake 24 hours a day. They are my personal favorites. It is unfortunate that the people of Arizona settle for such lousy crap donuts. Then they write a rave review. On how wonderful this place is. Is it possible that the native arizonians' have never eaten a good donut let alone a great donut. What a shame!!!!!
Peter Rivera
Favorite coffee stop before work, shout out to Monse for being awesome !
Atmosphere: 5
Food: 4
Service: 5
Gina Valerio
I'm sorry but the manager that was there this past Saturday AM was not great. I paid with cash and she had to get change in $1 bills so she just handed me my coin change. She owed me $8 never gave me the $5. Handed me the 3 ones. I let her know she never gave me $5 bill. She mumbled under her breath and was like "yes I did" I'm like you only handed me the change my husband witnessed the entire thing. She then mumbled again under her breath that "it's fine, I'll just eat it if my drawer is short" Basically implying that I was lying about not receiving the correct amount of change. Ok, manager lady it is not the customers fault you're pissed and not in a good mood. Also accusing the customer of lying and taking something they surely did not is also NOT ok. I hope the owner reads this review and evaluates the staff there. We love Dunkin' but this location will no longer be our GO TO location.
Atmosphere: 1
Service: 1
Adam Webe
Quite possibly the worst Dunkin' donuts in the entire world. Ordered through door dash and went through not one not two not three but four door dashers. They made the guy who finally delivered it wait over 45 minutes. The entire order took 2 and a half hours to fulfill. And the two kickers? Both hashbrown orders had 4 hash browns in them, And one of the donuts had a bite taken out of it. Avoid this hell hole at all costs.
Atmosphere: 1
Food: 1
Service: 1
Scott Nielsen
I really do not like giving bad reviews. Everyone is out there working hard and trying to make a go of things. I usually only give positive reviews to help out those who have been exceptional. But today was a little different because we really just wanted a standard transaction. Not asking for anything above that.
Honestly I wish I could give them 0 stars. We ordered online the day before for pick up today. Not a big order, just a dozen. Today is my daughter’s birthday and wanted to get her favorite donuts for her birthday. My wife went to pick them up and the lady working was so rude. She said, “yeah we don’t have your order. We don’t have your donuts”. No apology and no customer service to make the situation right. So my wife had to pick donuts that my daughter doesn’t like for her birthday. What a joke!!! Awful customer service! Oh yeah, my wife even had to ask for a dozen different donuts that we had already paid for. If she wouldn’t have asked, I think they would have let her walk out paying for donuts and not receiving anything. And the donuts we settled for look old and crusty. I’m sorry I just can not believe that this type of service exists. I get mistakes are made. Nobody is perfect. Inevitably in life and business things like this arise, but to not try to rectify it or even apologize is beyond me. There are so many better donuts places out there. Please go to Bosas Donuts, 19th Donut Hole, or Krispy Kreme for your donuts. Plenty of other coffee places too. So disappointed on my daughter’s birthday.
New edit- I am returning here because I received a response from Dunkin as you can see with their response. The link they sent is a dead end. They have no interest in rectifying the situation. This was just a response for optics on their end like they are trying to make things right. Which is more infuriating. I hate having to write bad reviews. I wish it wasn’t like this.
Always love the coffee and food choices!
Just a great place to chill have a donut or coffee plus dog friendly
Very welcoming environment. I enjoy coming here.
By far this is the worst dunkin I've ever been to. Customer service is horrible I stood at the front register waiting for someone to come out to greet me for over 5 minutes on 6/23/25 at 1:12 pm and finally left because nobody came to the front. Horrible place! I do not recommend this dunkin for anyone! This is not the first time this has happened at this same dunkin store. The management is horrible. I've been a dunkin rewards member for over 6 years and will not come back to this piticular store ever again!
This location is terrible. It doesn't matter if you place an order in the app or in person you will be waiting. And good luck trying to get anybody's attention. I am currently waiting for a pickup order that I placed 25 minutes ago. Show up, can't get anybody to come to the counter And then once they finally pay attention to the lobby they tell me they're out of the items that I ordered. Ridiculous.
I want to try to make this as short and sweet as I can, because this is a review of overtime and the several experiences that I have had at this location. First incident that got under my skin was with the manager, I knew it was the manager because she's dressed differently than everyone else that she has a very bossy tone, when I forgot to order bacon, I came to the window and asked if I could please add it on, and she very rudely told me that she would do it this time only, and never again, because they don't take orders at the window. The second incident was with the same manager who took my order, I came to the window, paid for my food as I was going to drive away, checked my bag and it was missing the bacon, I went back through the drive through and explain that my bacon was missing in a very nice way and she questioned my judgement and said, are you sure it's missing? I said, yes, came to the window and the worker was apologetic as she did forget to place it in the bag. The third incident was just a couple of days ago and it will be the last time at this location, because clearly she trains her employees and rudeness, a gentleman replied when I came to the drive through, I proceeded to start telling my order, which was like 3 items he told me, very rudely to stop that I was going to fast and give him a minute. I said, ok, it was the strangest reaction considering the drive through was empty, and he left me waiting for about 2 minutes. He came back and started to repeat an order that wasn't mine back to me, so I sped off and I won't be back. I won't be back because clearly these folks do not want your money, so don't spend it there.
3pm No donuts. Good coffee, polite staff but NO DONUTS . 2 muffins and a few donut holes...still shaking my head.
Ordered an XL coffee w cream and sugar. Guy/girl brings me a cold coffee. I say I ordered hot, person says that's why I asked and mumbled something turning away. Then, I have to wait for coffee to brew, at 0540 on a Monday? I get to a stop light and take a sip, it's cold lol! Unprofessional and unprepared. Been coming here for yrs, today is the last time.
Coffe is great but Not very friendly
Food: 4
Service: 3
Worst dunkin I have ever been to, food always tastes off. Long wait. Drinks typically aren't horrible but I just got a brown sugar shaken espresso that tastes like old espresso shots & milk, thats it.
Food: 1
Restaurantji Recommends
Nothing changes, dunkin opens up a new shop. In the San fernando valley. We ordered a dozen. Half were stale. This place was only 3 days old. Today my son purchased 2 donuts for me. 1 yummy the other was so stale. Rock hard. Could that donut be used as a hockey puck? Why are the standards so low? Your receiving top dollar for your vile disgusting donuts. In Los Angeles we have Yum Yum, Randy's Donuts. These 2 establishments bake 24 hours a day. They are my personal favorites. It is unfortunate that the people of Arizona settle for such lousy crap donuts. Then they write a rave review. On how wonderful this place is. Is it possible that the native arizonians' have never eaten a good donut let alone a great donut. What a shame!!!!!
Favorite coffee stop before work, shout out to Monse for being awesome !
Atmosphere: 5
Food: 4
Service: 5
I'm sorry but the manager that was there this past Saturday AM was not great. I paid with cash and she had to get change in $1 bills so she just handed me my coin change. She owed me $8 never gave me the $5. Handed me the 3 ones. I let her know she never gave me $5 bill. She mumbled under her breath and was like "yes I did" I'm like you only handed me the change my husband witnessed the entire thing. She then mumbled again under her breath that "it's fine, I'll just eat it if my drawer is short"
Basically implying that I was lying about not receiving the correct amount of change. Ok, manager lady it is not the customers fault you're pissed and not in a good mood. Also accusing the customer of lying and taking something they surely did not is also NOT ok. I hope the owner reads this review and evaluates the staff there. We love Dunkin' but this location will no longer be our GO TO location.
Atmosphere: 1
Service: 1
Quite possibly the worst Dunkin' donuts in the entire world. Ordered through door dash and went through not one not two not three but four door dashers. They made the guy who finally delivered it wait over 45 minutes. The entire order took 2 and a half hours to fulfill. And the two kickers? Both hashbrown orders had 4 hash browns in them, And one of the donuts had a bite taken out of it. Avoid this hell hole at all costs.
Atmosphere: 1
Food: 1
Service: 1
I really do not like giving bad reviews. Everyone is out there working hard and trying to make a go of things. I usually only give positive reviews to help out those who have been exceptional. But today was a little different because we really just wanted a standard transaction. Not asking for anything above that.
Honestly I wish I could give them 0 stars. We ordered online the day before for pick up today. Not a big order, just a dozen. Today is my daughter’s birthday and wanted to get her favorite donuts for her birthday. My wife went to pick them up and the lady working was so rude. She said, “yeah we don’t have your order. We don’t have your donuts”. No apology and no customer service to make the situation right. So my wife had to pick donuts that my daughter doesn’t like for her birthday. What a joke!!! Awful customer service! Oh yeah, my wife even had to ask for a dozen different donuts that we had already paid for. If she wouldn’t have asked, I think they would have let her walk out paying for donuts and not receiving anything. And the donuts we settled for look old and crusty. I’m sorry I just can not believe that this type of service exists. I get mistakes are made. Nobody is perfect. Inevitably in life and business things like this arise, but to not try to rectify it or even apologize is beyond me. There are so many better donuts places out there. Please go to Bosas Donuts, 19th Donut Hole, or Krispy Kreme for your donuts. Plenty of other coffee places too. So disappointed on my daughter’s birthday.
New edit- I am returning here because I received a response from Dunkin as you can see with their response. The link they sent is a dead end. They have no interest in rectifying the situation. This was just a response for optics on their end like they are trying to make things right. Which is more infuriating. I hate having to write bad reviews. I wish it wasn’t like this.
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