The food is really good but the people who work here are the rudest people in the world.
Atmosphere: 1
Food: 5
Service: 1
Amy Decleir
We are Canadian travelling United States. We drove for 6 hours on November 9. We were so tired and hungry. I was so happy to see a place selling comfort food. We went to 953 Dobson Rd Mesa fazoli’s waited for a few minutes. A young man called us to take our order. I’m not sure how things work. I asked him if the chicken parmigiana comes with pasta. He rudely responded what. I repeat the question. He responded rudely with 2 bread sticks. I said we will just get two spaghetti meatballs. I was paying cash I put the money on the counter. He said are you going to make me pick that up? I was confused and say sorry because I didn’t understand what he meant. He repeated again are you going to make me pick that up? Then I understand it was the money he was talking about. I said you’re being rude. Then he said I’m not serving you get out of here. I told him we are Canadian, I’m not sure how you do things here. Then a nice young woman came and said I would serve them. I asked the young woman what did we do wrong? She said nothing. You didn’t do anything wrong. He got upset at her, he said I’m the manager here. They will not get a service. But I can serve them she insisted. He got so upset at here told her to clock out. At this point I was listening to their conversation. I gather the way he was speaking to her is not a healthy environment for the other employees. He said to us if we don’t leave the premises he will call the police. One of the lady employee whispered please leave you will make the situation worse. I hope the owner of this establishment will do something about this. I had few businesses in Canada. I know how important customers are. The way we were treated was so bad. I was shaking when we left that restaurant. I thought, us not knowing how things work he could explain the procedures. This is a very good opportunity to upsell. Instead he kicked us out. So sad about this experience. Good luck to the owner of this restaurant.
Haven't seen one in years!!! Still taste the same!!! Still has endless breadsticks!! Everything is DELICIOUS!!! Service is great!! Very happy... place is clean and in a safe area as well...come out and try it!!! It's delicious ? and very welcoming...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whole Pepperoni Pizza, Ultimate Pasta Sampler, Baked Chicken Parmigiano, Chicken Fettuccine Alfredo, Spicy Baked Ziti with Sausage, Chicken Alfredo, Loaded Fettuccine Alfredo with Chicken, Baked Lasagna, Penne Pasta, Baked Spaghetti with Meatballs, Ultimate Sampler
John Riggs
Parking: Hard to see ? from the road . No
Wheelchair accessibility: Wheel chair ? friendly
Atmosphere: 4
Food: 4
Service: 4
Iysidro Orozco
My family and I visited for dinner tonight. Food was very fresh! Wanted to give recognition to Alissa. She gave us fantastic customer service and was very friendly and welcoming. Its hard to find good customer service and she did amazing. Thank you for making our evening great!!
Atmosphere: 5
Food: 5
Service: 5
Kimberly Monroy
This location is such a family friendly place! They are definitely in the Holiday spirit and it just makes me want to keep coming back!! My kids love the Grinch decorations so much and an employee named Shantal is just the best to us!!!
It's been 17 years since had you guys in Georgia. Glad to see it back in Arizona! It didn't disappoint!
Atmosphere: 5
Food: 5
Service: 5
Angelica Rivas
I loved it as much as back in the early 2000's, when I last ate the classic combo. I ordered that classic combo, 20 years later and it did not disappoint! The bread sticks are delicious, I would say better than Olive Garden bread sticks, yep, I said it!
I'm happy they brought this place back but um the workers need to pay attention to the meals being served .. I got the chicken Parmigiano, the chicken was dry and it was missing the Alfredo sauce that I was looking forward to, and of course didn't notice none of this until I got home hungry and ready to eat, if only I could've went back to redo my order
Food: 3
Dave Harris
The drive-thru was a little slow, but well worth the wait! The meal was delicious and the Italian ice was a nice treat on a hot afternoon!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Signature Strawberry Italian Ice, Spicy Baked Ziti with Sausage
Christopher Arvizu
Closest one to us but it has not disappointed. We could use one of these further East.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Six Extra Breadsticks, Ultimate Pasta Sampler, Baked Chicken Parmigiano, Chicken Parmesan, Chicken Fettuccine Alfredo, Spicy Baked Ziti with Sausage, Chicken Alfredo, Baked Lasagna, Penne Pasta, Baked Spaghetti with Meatballs, Ultimate Sampler
Lisa Dean
Great food! Great prices. The staff were super nice.
The food is really good but the people who work here are the rudest people in the world.
Atmosphere: 1
Food: 5
Service: 1
We are Canadian travelling United States. We drove for 6 hours on November 9. We were so tired and hungry. I was so happy to see a place selling comfort food. We went to 953 Dobson Rd Mesa fazoli’s waited for a few minutes. A young man called us to take our order. I’m not sure how things work. I asked him if the chicken parmigiana comes with pasta. He rudely responded what. I repeat the question. He responded rudely with 2 bread sticks. I said we will just get two spaghetti meatballs. I was paying cash I put the money on the counter. He said are you going to make me pick that up? I was confused and say sorry because I didn’t understand what he meant. He repeated again are you going to make me pick that up? Then I understand it was the money he was talking about. I said you’re being rude. Then he said I’m not serving you get out of here. I told him we are Canadian, I’m not sure how you do things here.
Then a nice young woman came and said I would serve them. I asked the young woman what did we do wrong? She said nothing. You didn’t do anything wrong. He got upset at her, he said I’m the manager here. They will not get a service. But I can serve them she insisted. He got so upset at here told her to clock out.
At this point I was listening to their conversation. I gather the way he was speaking to her is not a healthy environment for the other employees.
He said to us if we don’t leave the premises he will call the police. One of the lady employee whispered please leave you will make the situation worse.
I hope the owner of this establishment will do something about this. I had few businesses in Canada. I know how important customers are. The way we were treated was so bad. I was shaking when we left that restaurant. I thought, us not knowing how things work he could explain the procedures. This is a very good opportunity to upsell. Instead he kicked us out. So sad about this experience. Good luck to the owner of this restaurant.
Atmosphere: 1
Service: 1
The food was very good and the staff was friendly
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Baked Lasagna, Ultimate Sampler
Haven't seen one in years!!! Still taste the same!!! Still has endless breadsticks!! Everything is DELICIOUS!!! Service is great!! Very happy... place is clean and in a safe area as well...come out and try it!!! It's delicious ? and very welcoming...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whole Pepperoni Pizza, Ultimate Pasta Sampler, Baked Chicken Parmigiano, Chicken Fettuccine Alfredo, Spicy Baked Ziti with Sausage, Chicken Alfredo, Loaded Fettuccine Alfredo with Chicken, Baked Lasagna, Penne Pasta, Baked Spaghetti with Meatballs, Ultimate Sampler
Parking: Hard to see ? from the road . No
Wheelchair accessibility: Wheel chair ? friendly
Atmosphere: 4
Food: 4
Service: 4
My family and I visited for dinner tonight. Food was very fresh! Wanted to give recognition to Alissa. She gave us fantastic customer service and was very friendly and welcoming. Its hard to find good customer service and she did amazing. Thank you for making our evening great!!
Atmosphere: 5
Food: 5
Service: 5
This location is such a family friendly place! They are definitely in the Holiday spirit and it just makes me want to keep coming back!! My kids love the Grinch decorations so much and an employee named Shantal is just the best to us!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whole Pepperoni Pizza, Cinnamon Swirl Breadsticks, Pepperoni Pizza Breadsticks
It's been 17 years since had you guys in Georgia. Glad to see it back in Arizona! It didn't disappoint!
Atmosphere: 5
Food: 5
Service: 5
I loved it as much as back in the early 2000's, when I last ate the classic combo. I ordered that classic combo, 20 years later and it did not disappoint! The bread sticks are delicious, I would say better than Olive Garden bread sticks, yep, I said it!
Atmosphere: 5
Food: 5
Service: 5
Excellent!
Parking: The lady was very helpful!
Kid-friendliness: N/A
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Six Extra Breadsticks
Restaurantji Recommends
I'm happy they brought this place back but um the workers need to pay attention to the meals being served .. I got the chicken Parmigiano, the chicken was dry and it was missing the Alfredo sauce that I was looking forward to, and of course didn't notice none of this until I got home hungry and ready to eat, if only I could've went back to redo my order
Food: 3
The drive-thru was a little slow, but well worth the wait! The meal was delicious and the Italian ice was a nice treat on a hot afternoon!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Signature Strawberry Italian Ice, Spicy Baked Ziti with Sausage
Closest one to us but it has not disappointed. We could use one of these further East.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Six Extra Breadsticks, Ultimate Pasta Sampler, Baked Chicken Parmigiano, Chicken Parmesan, Chicken Fettuccine Alfredo, Spicy Baked Ziti with Sausage, Chicken Alfredo, Baked Lasagna, Penne Pasta, Baked Spaghetti with Meatballs, Ultimate Sampler
Great food! Great prices. The staff were super nice.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chicken Alfredo
Welcome back to Arizona!
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