We had a very unpleasant experience today with the Mesa location. We’ve always ordered from the Ocotillo location, and the team there is absolutely wonderful — always friendly, helpful, and happy to answer any questions. We’ve never had an issue there. Unfortunately, this time our order was sent through a delivery app to the Mesa location. As soon as we placed the order, we realized we needed to modify the crust from regular to cauliflower due to a celiac condition. Since the app wouldn’t allow us to make changes, we immediately called the store to ask if they could help. The first employee told us it wasn’t possible and then brought the manager on the phone. We remained polite and understanding throughout the conversation and even offered to pay any extra charges necessary — this was never about money. We were simply trying to make sure the order was safe for someone with a dietary restriction. Instead of trying to help, the manager was dismissive and had a noticeable attitude. At the end of the call, she even made a frustrated noise that made us feel like our request was unreasonable. All we were asking for was a crust change, and we made it clear we were willing to pay for it. It was very disappointing. Customer service should be about finding solutions when possible, especially when it involves medical dietary needs. Sadly, this experience ensures we won’t be ordering from the Mesa location again.
Service: 1
Jamie Powers, Realtor
You had me at Keto Pizza.
Atmosphere: 5
Food: 5
Service: 5
Stephen
FYI.... 2/3/26. No longer have beer... Isn't beer and pizza kind of a pair ?
Good food but don't believe the hours... They do not open at 10:30 on weekends.. Drove there and closed till 11 am.. Went to Chili's instead...
Update Feb 23 2020.. 1:00 pm... New staff.... Hours correct now. Our pizzas got a little well done but the staff made it all right. Replaced them with a bonus dessert. Well done Fired Pie..... 5 stars..
Nicholas Sauceda
No sense of urgency with the door dash orders. Will no longer be accepting orders from here. Could have offered a water while I waited or at least acknowledged the long wait. I get my time doesn’t matter to you, but it means a lot to me. Please have orders ready in the future. Seems like you were preoccupied with the staff.
Atmosphere: 1
Service: 1
Jerry Rzewnicki
We were the only ones there on 1/7/26 at 4:30
Atmosphere: 5
Food: 4
Service: 5
J A Hill
The store was dirty. Trash overflowing. Three people working could not figure out how to take an order or communicate with each other. They served a bigger party that ordered behind us 5 minutes before us. These poor employees need a leader to help them. I still tipped at point of sale but that was before the worst of service.
Atmosphere: 2
Food: 3
Service: 1
C Z
Staff is amazing, but this location its never staffed enough. Poor kids are always doing the job of two people. While Door Dash/mobile order tickets keep coming and line forms out the door. Scheduling for efficiency and employee well-being should be prioritized over capital.
Atmosphere: 2
Food: 2
Service: 2
C P
I love this place unlimited topping for one flat rate pizza. You create your pizza many sauces to choose from and variety of toppings. It fast and friendly.
Atmosphere: 5
Food: 5
Service: 5
Tim Smith
Had a Mediterranean pizza for like 12 bucks it checked all the boxes and was done in 10 mins
Amazing customer service!!! The employees (2 young ladies) were kind enough to help me carry 4 pizzas and 4 drinks to my car when I bought dinner for my family tonight on my way home from work.
The Mediterranean pizza with added Italian sausage is my go to recommendation. It's tasty. Love Fired Pie!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fired Pie Custom Pizza
SOYUNPAN BREAD
No type of discrimination have to happen in a fast food place to anybody from the employees thanks for letting me know not to come here again
Tami Bauersachs
Fired Pie is a place we have always loved for pizza and salads and friendly staff, at the Riverview location. Today, Sunday 10/12/2025, at 7:00pm, was a different story. Employee was rude when I asked if I can have a Cesar salad with my choice of toppings, he rudely said, “That’s a custom salad”, to which I replied, okay, can I get it though? No reply, he just pushed the bowl to the next person. Go to pay for the order and cashier guy mumbles, I had to ask three times what he was asking. We go to sit down and every table is dirty, not just crumbs, but greasy food smears. There was only one other customer in the restaurant so I don’t know why one of the employees couldn’t clean tables. I have attached a photo of one of the staff persons. After our order, there were no other customers so apparently they can just sit on food prep area continually touching their face, then never washed their hands. We go to leave and the trash can is so full, we could not throw our trash away. Whoever owns or manages this restaurant, you really need to drop in unexpectedly to see what goes on here. We will NEVER return.
Atmosphere: 1
Food: 2
Service: 1
Randy Torres
This is our favorite pizza chain but we were disappointed as the person cooking our pizza was all over the place and appeared to forget about out pizza as all the edges were overcooked and black
We had a very unpleasant experience today with the Mesa location. We’ve always ordered from the Ocotillo location, and the team there is absolutely wonderful — always friendly, helpful, and happy to answer any questions. We’ve never had an issue there.
Unfortunately, this time our order was sent through a delivery app to the Mesa location. As soon as we placed the order, we realized we needed to modify the crust from regular to cauliflower due to a celiac condition. Since the app wouldn’t allow us to make changes, we immediately called the store to ask if they could help.
The first employee told us it wasn’t possible and then brought the manager on the phone. We remained polite and understanding throughout the conversation and even offered to pay any extra charges necessary — this was never about money. We were simply trying to make sure the order was safe for someone with a dietary restriction.
Instead of trying to help, the manager was dismissive and had a noticeable attitude. At the end of the call, she even made a frustrated noise that made us feel like our request was unreasonable. All we were asking for was a crust change, and we made it clear we were willing to pay for it.
It was very disappointing. Customer service should be about finding solutions when possible, especially when it involves medical dietary needs. Sadly, this experience ensures we won’t be ordering from the Mesa location again.
Service: 1
You had me at Keto Pizza.
Atmosphere: 5
Food: 5
Service: 5
FYI.... 2/3/26. No longer have beer... Isn't beer and pizza kind of a pair ?
Good food but don't believe the hours... They do not open at 10:30 on weekends.. Drove there and closed till 11 am.. Went to Chili's instead...
Update Feb 23 2020.. 1:00 pm... New staff.... Hours correct now. Our pizzas got a little well done but the staff made it all right. Replaced them with a bonus dessert. Well done Fired Pie..... 5 stars..
No sense of urgency with the door dash orders. Will no longer be accepting orders from here. Could have offered a water while I waited or at least acknowledged the long wait. I get my time doesn’t matter to you, but it means a lot to me. Please have orders ready in the future. Seems like you were preoccupied with the staff.
Atmosphere: 1
Service: 1
We were the only ones there on 1/7/26 at 4:30
Atmosphere: 5
Food: 4
Service: 5
The store was dirty. Trash overflowing. Three people working could not figure out how to take an order or communicate with each other. They served a bigger party that ordered behind us 5 minutes before us. These poor employees need a leader to help them. I still tipped at point of sale but that was before the worst of service.
Atmosphere: 2
Food: 3
Service: 1
Staff is amazing, but this location its never staffed enough. Poor kids are always doing the job of two people. While Door Dash/mobile order tickets keep coming and line forms out the door. Scheduling for efficiency and employee well-being should be prioritized over capital.
Atmosphere: 2
Food: 2
Service: 2
I love this place unlimited topping for one flat rate pizza. You create your pizza many sauces to choose from and variety of toppings.
It fast and friendly.
Atmosphere: 5
Food: 5
Service: 5
Had a Mediterranean pizza for like 12 bucks it checked all the boxes and was done in 10 mins
Excellent pizza. Almost the best in Arizona.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Never an adult around.
Atmosphere: 1
Food: 5
Service: 1
Amazing customer service!!! The employees (2 young ladies) were kind enough to help me carry 4 pizzas and 4 drinks to my car when I bought dinner for my family tonight on my way home from work.
The Mediterranean pizza with added Italian sausage is my go to recommendation. It's tasty. Love Fired Pie!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fired Pie Custom Pizza
No type of discrimination have to happen in a fast food place to anybody from the employees thanks for letting me know not to come here again
Fired Pie is a place we have always loved for pizza and salads and friendly staff, at the Riverview location. Today, Sunday 10/12/2025, at 7:00pm, was a different story. Employee was rude when I asked if I can have a Cesar salad with my choice of toppings, he rudely said, “That’s a custom salad”, to which I replied, okay, can I get it though? No reply, he just pushed the bowl to the next person. Go to pay for the order and cashier guy mumbles, I had to ask three times what he was asking. We go to sit down and every table is dirty, not just crumbs, but greasy food smears. There was only one other customer in the restaurant so I don’t know why one of the employees couldn’t clean tables. I have attached a photo of one of the staff persons. After our order, there were no other customers so apparently they can just sit on food prep area continually touching their face, then never washed their hands. We go to leave and the trash can is so full, we could not throw our trash away. Whoever owns or manages this restaurant, you really need to drop in unexpectedly to see what goes on here. We will NEVER return.
Atmosphere: 1
Food: 2
Service: 1
This is our favorite pizza chain but we were disappointed as the person cooking our pizza was all over the place and appeared to forget about out pizza as all the edges were overcooked and black
Atmosphere: 5
Food: 3
Service: 5
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