Had a special offer for tacos on the app. Ordered them. Paid for them but they were not in the bag. Would not have ordered them otherwise and would have gotten something else. App is horrible for solving issues.
Richard Futura
You know what you are getting
Atmosphere: 3
Food: 3
Service: 3
Sandra Parkes
Walked in Was acknowlged Stood in line behind a couple that was just waiting for the drink cups We stood there while The staff Walked by us not even talked to us I finally said something to a staff member to give tge couple there cups 5 minutes late they got them I went threw drive threw so I could get my order waited for almost 20 minutes Always have issues with this jack in the box .
Atmosphere: 1
Food: 4
Service: 1
Penny Jerred
Waited over 20 minutes past the said pick up time. Burger was cold, fries cold. Food was being prepared and left on the counter. Was not greeted when we walked in and watched others get greeted. Understaffed for a Friday night and unorganized. Others were leaving and they were only accepting cards for payment. Watched a gentleman want to order and he only had cash.
Atmosphere: 1
Food: 1
Service: 1
Raul Perez
Undeestaff but great. Just be patient.
Atmosphere: 5
Food: 5
Service: 5
James
Ordered online, three drivers came to pick up food, supposedly wasn’t ready, had to cancel after waiting an hour. Boooooooo
Atmosphere: 1
Food: 1
Service: 1
Susan Mcferran
Went to the drive up, it was late. Waited 5 minutes, burger was not hot, it tasted fine, but I would have preferred a hot fresh burger
Food: 4
Service: 4
KOS 762 (KOSPLAYS)
This is one of only a few day food places I don't get heart burn. That says a lot
Atmosphere: 5
Food: 5
Service: 5
pacal votan
Been buying myself a jumbo jack and french fries for breakfast every friday for bout 27 years. Really disappointed in this store this morning. Service was fine, but the food was cold, and stale. Nothing like treating myself to my well deserved friday jack…to throw it away. In todays market, when everyones sales are down, you’d expect folks to be on top of their game…not Itzel, and not this store.
Atmosphere: 3
Food: 1
Service: 3
Agie O
It is a self serve kiosk and you would think that would expedite or benefit somewhere in the operation. Nope. They stand around, inept. Then you pay extra for large fries and not one person can confirm these are large fries. I would hate to order a small or regular fries - would I only get 5 fries? This is why I stopped coming to jack in the box, so inconsistent. I think if an employee wants to increase minimum wage, the level of service should also match it and elevate. Obviously wont be happening at this location. We are still trying to get $4.25 an hour service and then we can move up
Great Jack location, nice and clean, good workers, food came out well
Atmosphere: 5
Food: 3
Service: 5
T A
I ordered online, said it would be ready at 5:10pm, showed up and got my food at 5:08pm, great it was early, but that doesn't make up for cold food, the lettuce, bun, burger and cheese were all the same temperature, ROOM Temperature,and the drink order was wrong! I'm done with fast food, it's garbage food, that's prepared like garbage.
Atmosphere: 1
Food: 1
Service: 3
John walt
Just made 3 orders for myself and 2 other people and the person who I believe was a manager messed up one of them but then overcharged my last order to make up for it without telling me but made me feel like he was hooking me up for his mistake just to steal my money from my oder that had nothing to do with it. Stephen m is what my receipt says and im definitely calling corporate.
Had a special offer for tacos on the app. Ordered them. Paid for them but they were not in the bag. Would not have ordered them otherwise and would have gotten something else. App is horrible for solving issues.
You know what you are getting
Atmosphere: 3
Food: 3
Service: 3
Walked in
Was acknowlged
Stood in line behind a couple that was just waiting for the drink cups
We stood there while
The staff Walked by us not even talked to us
I finally said something to a staff member to give tge couple there cups
5 minutes late they got them
I went threw drive threw so I could get my order waited for almost 20 minutes
Always have issues with this jack in the box .
Atmosphere: 1
Food: 4
Service: 1
Waited over 20 minutes past the said pick up time. Burger was cold, fries cold. Food was being prepared and left on the counter. Was not greeted when we walked in and watched others get greeted. Understaffed for a Friday night and unorganized. Others were leaving and they were only accepting cards for payment. Watched a gentleman want to order and he only had cash.
Atmosphere: 1
Food: 1
Service: 1
Undeestaff but great. Just be patient.
Atmosphere: 5
Food: 5
Service: 5
Ordered online, three drivers came to pick up food, supposedly wasn’t ready, had to cancel after waiting an hour. Boooooooo
Atmosphere: 1
Food: 1
Service: 1
Went to the drive up, it was late. Waited 5 minutes, burger was not hot, it tasted fine, but I would have preferred a hot fresh burger
Food: 4
Service: 4
This is one of only a few day food places I don't get heart burn. That says a lot
Atmosphere: 5
Food: 5
Service: 5
Been buying myself a jumbo jack and french fries for breakfast every friday for bout 27 years. Really disappointed in this store this morning. Service was fine, but the food was cold, and stale. Nothing like treating myself to my well deserved friday jack…to throw it away. In todays market, when everyones sales are down, you’d expect folks to be on top of their game…not Itzel, and not this store.
Atmosphere: 3
Food: 1
Service: 3
It is a self serve kiosk and you would think that would expedite or benefit somewhere in the operation. Nope. They stand around, inept. Then you pay extra for large fries and not one person can confirm these are large fries. I would hate to order a small or regular fries - would I only get 5 fries? This is why I stopped coming to jack in the box, so inconsistent. I think if an employee wants to increase minimum wage, the level of service should also match it and elevate. Obviously wont be happening at this location. We are still trying to get $4.25 an hour service and then we can move up
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Great Jack location, nice and clean, good workers, food came out well
Atmosphere: 5
Food: 3
Service: 5
I ordered online, said it would be ready at 5:10pm, showed up and got my food at 5:08pm, great it was early, but that doesn't make up for cold food, the lettuce, bun, burger and cheese were all the same temperature, ROOM Temperature,and the drink order was wrong! I'm done with fast food, it's garbage food, that's prepared like garbage.
Atmosphere: 1
Food: 1
Service: 3
Just made 3 orders for myself and 2 other people and the person who I believe was a manager messed up one of them but then overcharged my last order to make up for it without telling me but made me feel like he was hooking me up for his mistake just to steal my money from my oder that had nothing to do with it. Stephen m is what my receipt says and im definitely calling corporate.
Atmosphere: 1
Food: 3
Service: 1
Great start to finish
Atmosphere: 5
Food: 5
Service: 5
It's typical fast food.
Atmosphere: 1
Food: 3
Service: 2
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