I accidentally ordered from the wrong location. I was told I was screwed and would have to drive to the location since they could not cancel the order. They would not cancel the order so I could order from the correct location and that I would need to contact corporate and “hopefully” corporate would refund my order.
Atmosphere: 1
Food: 1
Service: 1
Alma
I love the classic potato wedges but today I got some and it totally wasn't the same as the other days I have gotten them. It really ruined how I feel about them. Make them fresh everyday or don't sell them to customers that really like them.
Atmosphere: 3
Food: 2
Service: 3
susan moffitt
I wish I remembered our server's name because she was fantastic. Truth be told, every single time I have been to this restaurant the server and the manager have been outstanding
Atmosphere: 5
Food: 5
Service: 5
Cindy Delapaz (CindyD)
Ordered through Drive-thru 3 plain burgers, the drive-thru clerk was rude and treated me as though I didnt know what i was ordering. they were not made to order. As I went in to ask for a replacement, the male working drive through began speaking in Spanish not knowing I also speak Spanish.
Atmosphere: 3
Food: 1
Service: 1
jmsmcklsn
Fast food.. Fast.
Atmosphere: 3
Food: 4
Service: 5
magikmain04
Doesn’t answer drive thru speaker, hoping you drive away, after 11 minutes, came on and said sorry for the wait; literally 0 cars in the drive thru line. Machines were down, food was good.
Atmosphere: 1
Food: 5
Service: 1
Laurie Odden
Drive through - some great chicken and curly fries!
Atmosphere: 4
Food: 5
Service: 4
David
Ordered food from the drive thru didn't get a receipt or apology for waiting almost 15mins fries under cooked still frozen and the sour dough Jack's bread wasn't even cooked I have no idea what happened but things need to change before I ever go thru drive thru again
Atmosphere: 1
Food: 1
Service: 1
April Allen
Apparently asking for plain Jumbo Jacks with cheese means you still get freaking mayo on your burgers. Thanks for upsetting my child.
Atmosphere: 4
Food: 2
Service: 4
Jaclyn Alexander
Thy move people from the drive thru window to the front door to better their scores to corporate then make you wait 10 minutes for your food. The food wasn’t even fresh when I got it. The hash browns were hard and cold and the French toast sticks were cold. They forgot the salt and pepper It’s 6am and I started my day with disappointment at its finest.
Had a special offer for tacos on the app. Ordered them. Paid for them but they were not in the bag. Would not have ordered them otherwise and would have gotten something else. App is horrible for solving issues.
Richard Futura
You know what you are getting
Atmosphere: 3
Food: 3
Service: 3
Sandra Parkes
Walked in Was acknowlged Stood in line behind a couple that was just waiting for the drink cups We stood there while The staff Walked by us not even talked to us I finally said something to a staff member to give tge couple there cups 5 minutes late they got them I went threw drive threw so I could get my order waited for almost 20 minutes Always have issues with this jack in the box .
Atmosphere: 1
Food: 4
Service: 1
Penny Jerred
Waited over 20 minutes past the said pick up time. Burger was cold, fries cold. Food was being prepared and left on the counter. Was not greeted when we walked in and watched others get greeted. Understaffed for a Friday night and unorganized. Others were leaving and they were only accepting cards for payment. Watched a gentleman want to order and he only had cash.
I accidentally ordered from the wrong location. I was told I was screwed and would have to drive to the location since they could not cancel the order. They would not cancel the order so I could order from the correct location and that I would need to contact corporate and “hopefully” corporate would refund my order.
Atmosphere: 1
Food: 1
Service: 1
I love the classic potato wedges but today I got some and it totally wasn't the same as the other days I have gotten them. It really ruined how I feel about them. Make them fresh everyday or don't sell them to customers that really like them.
Atmosphere: 3
Food: 2
Service: 3
I wish I remembered our server's name because she was fantastic. Truth be told, every single time I have been to this restaurant the server and the manager have been outstanding
Atmosphere: 5
Food: 5
Service: 5
Ordered through Drive-thru 3 plain burgers, the drive-thru clerk was rude and treated me as though I didnt know what i was ordering. they were not made to order. As I went in to ask for a replacement, the male working drive through began speaking in Spanish not knowing I also speak Spanish.
Atmosphere: 3
Food: 1
Service: 1
Fast food..
Fast.
Atmosphere: 3
Food: 4
Service: 5
Doesn’t answer drive thru speaker, hoping you drive away, after 11 minutes, came on and said sorry for the wait; literally 0 cars in the drive thru line. Machines were down, food was good.
Atmosphere: 1
Food: 5
Service: 1
Drive through - some great chicken and curly fries!
Atmosphere: 4
Food: 5
Service: 4
Ordered food from the drive thru didn't get a receipt or apology for waiting almost 15mins fries under cooked still frozen and the sour dough Jack's bread wasn't even cooked I have no idea what happened but things need to change before I ever go thru drive thru again
Atmosphere: 1
Food: 1
Service: 1
Apparently asking for plain Jumbo Jacks with cheese means you still get freaking mayo on your burgers. Thanks for upsetting my child.
Atmosphere: 4
Food: 2
Service: 4
Thy move people from the drive thru window to the front door to better their scores to corporate then make you wait 10 minutes for your food. The food wasn’t even fresh when I got it. The hash browns were hard and cold and the French toast sticks were cold. They forgot the salt and pepper It’s 6am and I started my day with disappointment at its finest.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
Great customer service
Atmosphere: 5
Food: 5
Service: 5
Had a special offer for tacos on the app. Ordered them. Paid for them but they were not in the bag. Would not have ordered them otherwise and would have gotten something else. App is horrible for solving issues.
You know what you are getting
Atmosphere: 3
Food: 3
Service: 3
Walked in
Was acknowlged
Stood in line behind a couple that was just waiting for the drink cups
We stood there while
The staff Walked by us not even talked to us
I finally said something to a staff member to give tge couple there cups
5 minutes late they got them
I went threw drive threw so I could get my order waited for almost 20 minutes
Always have issues with this jack in the box .
Atmosphere: 1
Food: 4
Service: 1
Waited over 20 minutes past the said pick up time. Burger was cold, fries cold. Food was being prepared and left on the counter. Was not greeted when we walked in and watched others get greeted. Understaffed for a Friday night and unorganized. Others were leaving and they were only accepting cards for payment. Watched a gentleman want to order and he only had cash.
Atmosphere: 1
Food: 1
Service: 1
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