I am missing items from my order and no one will answer the phone at this location. I redeemed a famous bowl and a drink, neither of which were with my order.
Atmosphere: 2
Food: 3
Service: 1
Taylor Acosta
We ordered from this location for delivery. Typically, if I see if the business has delivery by DoorDash I steer away because we have had bad experiences, but #1) am pregnant and was craving a famous bowl and some biscuits and #2) didnt want to send my husband out of his way after working 13 hours today. We got an 8pc family meal with mac and cheese, mashed potatoes and gravy, and biscuits, 3 famous bowl combos with drinks, a kids tender meal, and an extra 4pc biscuit. Our order got here at a decent time, but NO BISCUITS and 2 of 3 of our drinks were missing. I didnt want to deal with Doordash so I called the store directly. Mary really came through. She ended up bring our biscuits (+extra), our drinks, and even threw in a chocolate chip cake! Which is so generous. They normally do not make personal deliveries, but I appreciate Mary making our order right and throwing in a sweet treat. THANK YOU!
Food: 4
Service: 5
Johnny Kap
The restaurant was clean and the food was decent; however, the service left much to be desired and wait was very long. We waited 90 minutes for 8 pieces of chicken, lol, that is definitely not fast food. This is the last time I will buy KFC. I will take my business to Popeye's or Cane's up the road. I highly discourage anyone from patronizing this restaurant, especially if you are in a hurry!
Atmosphere: 3
Food: 3
Service: 1
Sejal Patel
The service here is horrible. They don't listen to your orders and try to sneak what they have. I specifically asked for extra crispy amd the types of chicken pieces I wanted and they upcharged me. And then purposely just gave me what they had regardless. I had to go in and the answer was we don't have any. Then finally another worker checked for me and gave me two pieces and allowed me to keep the order they originally gave me. It still wasn't what I wanted but they tried. Very rude. When I got home to eat it. The chicken was half cooked and the biscuit was half cooked also. Horrible service and food quality. Won't be going back again.
Atmosphere: 1
Food: 1
Service: 1
Ray Gill
Did not dine in. Ordered and paid extra for less gravy, and the $5 chicken and fry (mattie) bowl was.....sad. no cheese at all and a tiny bit off gravy.
Food: 2
Service: 3
Mike Miller
HEALTH CODE VIOLATIONS - DO NOT EAT HERE
Visited 9/22/25 at 8:57 PM for pickup order. Witnessed serious food safety violations that I had to report to the health department:
- Staff retrieving chicken strips from container next to trash can - Mac and cheese served from dish next to dirty sink - Buns taken from tray sitting on top of trash can - All food had been sitting out at room temperature for 20+ minutes
Other customers received orders made with this improperly stored food. I refused my order and left immediately.
This is not just poor service - these are dangerous health code violations that could cause serious food poisoning. Food stored next to garbage and temperature abuse are major health risks.
Filed complaints with corporate KFC and Maricopa County Health Department. Staff appeared to follow these procedures routinely, suggesting this is an ongoing problem.
WARNING: Skip this location until they fix their food safety practices. There are many other dining options in Mesa that won't put your health at risk.
The kitchen was completely shut down over an hour before closing time (10 PM), with chairs already stacked. Poor management and dangerous food handling make this place a health hazard.
UPDATE: Health department complaint filed. Waiting for inspection results.
Al Vargas
My favorite fast food chicken. If it were healthier I would rate the food a 5!
Atmosphere: 5
Food: 4
Service: 5
cherie marion
Apparently they don't pay attn to anyone who specifies what kind of chicken they want
Atmosphere: 5
Food: 5
Service: 2
Daisy Gonzalez
Went in at 9pm one hour before they closed and they said they have no chicken while the lobby is all closed and cleaned up.
Atmosphere: 1
Food: 1
Service: 1
Jesse Jenkins
Told them multiple times no mayo on my Sandwiches. Ordered 3 sandwiches tonight and got mayo on all 3.
I showed up during lunch. The restaurants was very clean. I ordered at the kiosk and my food was ready within a couple of minutes. Everything was hot and delicious 😋
Atmosphere: 5
Food: 5
Service: 5
Briauna Alexis
first time visiting, just left about 10 minutes ago younger girl at the window was very nice service was fast and professional.
Atmosphere: 5
Food: 5
Service: 5
Michael Cortez
If I could give a negative i would...they never seem to get the order right and ALWAYS old stiff chicken...
Steve Abernathy
How is it possible that fried chicken place has no flour to make Extra Crispy Chicken! This is what you do…sell chicken. Labor Day weekend and no flour… Now we have to change meal plans, so aggravating to say the least.
Atmosphere: 4
Food: 1
Service: 4
Victoria Slaugh
I feel like all KFC's have really gone downhill lately. This one looked really nice and had a somewhat recent remodel, so we thought it would be good. But we asked specifically if they put butter in the bag for our biscuits. They lied and said yes. We did an online order and gave about 25-30 minutes before we went to pick-up. We were there 10 minutes after it said it would be ready and we still had to wait another 10 minutes. It was literally 3 sides and some biscuits. That's it. We ordered mashed potatoes and gravy, there was no gravy in the bag.
I am missing items from my order and no one will answer the phone at this location. I redeemed a famous bowl and a drink, neither of which were with my order.
Atmosphere: 2
Food: 3
Service: 1
We ordered from this location for delivery. Typically, if I see if the business has delivery by DoorDash I steer away because we have had bad experiences, but #1) am pregnant and was craving a famous bowl and some biscuits and #2) didnt want to send my husband out of his way after working 13 hours today. We got an 8pc family meal with mac and cheese, mashed potatoes and gravy, and biscuits, 3 famous bowl combos with drinks, a kids tender meal, and an extra 4pc biscuit. Our order got here at a decent time, but NO BISCUITS and 2 of 3 of our drinks were missing. I didnt want to deal with Doordash so I called the store directly. Mary really came through. She ended up bring our biscuits (+extra), our drinks, and even threw in a chocolate chip cake! Which is so generous. They normally do not make personal deliveries, but I appreciate Mary making our order right and throwing in a sweet treat. THANK YOU!
Food: 4
Service: 5
The restaurant was clean and the food was decent; however, the service left much to be desired and wait was very long. We waited 90 minutes for 8 pieces of chicken, lol, that is definitely not fast food. This is the last time I will buy KFC. I will take my business to Popeye's or Cane's up the road. I highly discourage anyone from patronizing this restaurant, especially if you are in a hurry!
Atmosphere: 3
Food: 3
Service: 1
The service here is horrible. They don't listen to your orders and try to sneak what they have. I specifically asked for extra crispy amd the types of chicken pieces I wanted and they upcharged me. And then purposely just gave me what they had regardless. I had to go in and the answer was we don't have any. Then finally another worker checked for me and gave me two pieces and allowed me to keep the order they originally gave me. It still wasn't what I wanted but they tried. Very rude. When I got home to eat it. The chicken was half cooked and the biscuit was half cooked also. Horrible service and food quality. Won't be going back again.
Atmosphere: 1
Food: 1
Service: 1
Did not dine in. Ordered and paid extra for less gravy, and the $5 chicken and fry (mattie) bowl was.....sad. no cheese at all and a tiny bit off gravy.
Food: 2
Service: 3
HEALTH CODE VIOLATIONS - DO NOT EAT HERE
Visited 9/22/25 at 8:57 PM for pickup order. Witnessed serious food safety violations that I had to report to the health department:
- Staff retrieving chicken strips from container next to trash can
- Mac and cheese served from dish next to dirty sink
- Buns taken from tray sitting on top of trash can
- All food had been sitting out at room temperature for 20+ minutes
Other customers received orders made with this improperly stored food. I refused my order and left immediately.
This is not just poor service - these are dangerous health code violations that could cause serious food poisoning. Food stored next to garbage and temperature abuse are major health risks.
Filed complaints with corporate KFC and Maricopa County Health Department. Staff appeared to follow these procedures routinely, suggesting this is an ongoing problem.
WARNING: Skip this location until they fix their food safety practices. There are many other dining options in Mesa that won't put your health at risk.
The kitchen was completely shut down over an hour before closing time (10 PM), with chairs already stacked. Poor management and dangerous food handling make this place a health hazard.
UPDATE: Health department complaint filed. Waiting for inspection results.
My favorite fast food chicken. If it were healthier I would rate the food a 5!
Atmosphere: 5
Food: 4
Service: 5
Apparently they don't pay attn to anyone who specifies what kind of chicken they want
Atmosphere: 5
Food: 5
Service: 2
Went in at 9pm one hour before they closed and they said they have no chicken while the lobby is all closed and cleaned up.
Atmosphere: 1
Food: 1
Service: 1
Told them multiple times no mayo on my Sandwiches. Ordered 3 sandwiches tonight and got mayo on all 3.
Atmosphere: 5
Food: 2
Service: 1
Restaurantji Recommends
I showed up during lunch. The restaurants was very clean. I ordered at the kiosk and my food was ready within a couple of minutes. Everything was hot and delicious 😋
Atmosphere: 5
Food: 5
Service: 5
first time visiting, just left about 10 minutes ago younger girl at the window was very nice service was fast and professional.
Atmosphere: 5
Food: 5
Service: 5
If I could give a negative i would...they never seem to get the order right and ALWAYS old stiff chicken...
How is it possible that fried chicken place has no flour to make Extra Crispy Chicken!
This is what you do…sell chicken.
Labor Day weekend and no flour…
Now we have to change meal plans, so aggravating to say the least.
Atmosphere: 4
Food: 1
Service: 4
I feel like all KFC's have really gone downhill lately. This one looked really nice and had a somewhat recent remodel, so we thought it would be good. But we asked specifically if they put butter in the bag for our biscuits. They lied and said yes. We did an online order and gave about 25-30 minutes before we went to pick-up. We were there 10 minutes after it said it would be ready and we still had to wait another 10 minutes. It was literally 3 sides and some biscuits. That's it. We ordered mashed potatoes and gravy, there was no gravy in the bag.
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