I feel like all KFC's have really gone downhill lately. This one looked really nice and had a somewhat recent remodel, so we thought it would be good. But we asked specifically if they put butter in the bag for our biscuits. They lied and said yes. We did an online order and gave about 25-30 minutes before we went to pick-up. We were there 10 minutes after it said it would be ready and we still had to wait another 10 minutes. It was literally 3 sides and some biscuits. That's it. We ordered mashed potatoes and gravy, there was no gravy in the bag.
Kaitlin Butler-basham
Walked in to order food around 8pm today and, as I turned to the kiosk, I heard someone hit the ground behind me. Naturally I turned to see if they were okay thinking someone had tripped or something and saw an employee sitting up and throwing himself backwards on the ground while wailing. I thought he was upset over something until I saw his pants almost around his knees, exposing his bare butt to the front door, and cuts and bruises that looked fresh all over his face. The way he was acting looked like either an overdose in process or an episode of psychosis. My fiance and I left immediately because we didn't feel safe and, as we were discussing whether to call for medical, another employee walked out to deliver food carside. We let her know she may want to have medical come by and check him out but she rolled her eyes and walked inside. We made the decision to call 911 just in case and, when the ambulance pulled in, she walked to the door, rolled her eyes again, and walked back behind the counter where, we found out from the police, they were actively trying to hide the employee. Everyone refused to let anyone help and said they would send him home with a ride. Overall, I didn't feel comfortable with the fact that the staff allowed the behavior, especially in the front of the store and refused to do anything, then followed up by hiding him from police and EMTs. The whole situation made me wonder, if they allow this without any action, what are they allowing in the kitchen? I won't be returning, filed a complaint with corporate, and will be figuring out how to contact the franchise owner tomorrow. I understand some people need extra help and compassion, but this behavior from everybody in that store was unacceptable and dangerous. The way that man was acting would have traumatized my children if I had them with me.
chrisjstockman
I was seriously craving fried chicken and decided to stop at the KFC off Baseline in Mesa, AZ. As soon as I walked in, I was shocked and disturbed to see an employee with what looked like blood on his face and clothes, falling to the ground, moving strangely, crying, then getting up and doing it again. It was clear he was extremely high or having some kind of serious episode.
I was so concerned for his safety—and everyone else's—that I told another employee who had come from the drive-thru window that he needed help. She rolled her eyes at me and went back inside without doing anything. That’s when I decided to call 911.
When the fire department showed up, the staff actually tried to hide the man and then refused to serve me. Even more disturbing, they allowed him to stay there as if nothing had happened.
I don’t know what’s happened to the values or basic human decency at some restaurants, but this was absolutely not okay. I’m just thankful I didn’t have my kids with me. I will never go back to this location again.
Aaron Rudd
Worst KFC ever. Worst employees ever. I mean if you hate your job then quit. I placed an order ahead of time like 30 minutes ahead of time. Because I needed to get to work for my night shift. I arrive to pick up my order and thru tell me they just dropped the wings. Which means they just started cooking them. Then they say sorry we are behind today. I look around and see 3 people inside. No one in the drive thru. OK..... no you guys are just lazy. Not the first time I've had to wait for ah order from this place. Think I'd learn my mistake.
Cali
I’m currently standing in this store and no one will help me. I ordered online and it said ready. I went to the drive thru as directed and they didn’t even check my order status before telling me to go around to the front to come inside. They always claim to be understaffed yet this place is always dead. I thought it was closed for months. After this I’ll be deleting the app and not coming back or at least not to this location. Chick Fil A does it better. All of it.
Turns out the entire time my order was sitting in the front waiting to be picked up. ZERO communication, zero effort, zero customer care. When I figured out what happened the employees shrugged it off and walked away.
Robert VanBeekum
We waited 5:min for the employee to come in from smoking in the drive-thru. Then, when she did, she just sat next to the screen holding her head for a few minutes before she recognized We were sitting here. She told me we had to order from the kiosks . 27 minutes to get our order. Don't know how they can stay open like this.. You
Katie Gonzales
This place has the worst service ever. Employees don’t even acknowledge your existence. They are in the back doing nothing to get orders out yet trying to look busy. If I hadn’t ordered online and already paid I would have left. There was an older lady standing at the register waiting for nearly 30 minutes until she was helped. This location needs a some new employees that are trained in customer service and know how to handle truly being busy.
SS Chandu
Careena - Assistant manager is pathetic. She don’t want to give food and she don’t want to give a note that they haven’t given me food.
It’s like she claims on her side that food is delivered and takes the money and asks me to raise to online service as a fraud. She can’t accept or write it that she didnt give me any food.
This is a serious fraud front the franchise.. making customer looks like claiming something that’s their fault.
Picture doesn’t show the manager but that rude manager/assistant manager reluctant to help. She wants me to reach customer service which is closed how convenient !!
Juliana M
Order 12 piece and gave me nothing but chicken breast , They make you pull up to the front ask you what sauces you want for them not to add not one sauce in your bag.
Atmosphere: 1
Food: 1
Service: 1
Amanda Turner
Literally the absolute worst service you will ever encounter! If I could give zero Stars I would. Weighted over 45 minutes for my order, order was wrong, no apology, and the food that I received was incredibly overcooked and dry. Management just ignores you and treats everyone that walks in the door as a nuisance. Save your money and go to any other chicken place. You can't get worse service than what you get here. I gave management numerous opportunities to contact me and discuss my concerns but instead ignore you. So obviously they don't care how customers are treated, if orders are wrong, and the quality of food is horrible.
Awesome service, professional staff, very clean store . The food was amazing!! Chicken was delicious!!!!! Biscuits , Mac and Chesse was my kids favorite. Good job
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soggy Fried Chicken, Dr Pepper, Chicken Sandwich, Mac & Cheese, 12 PC Chicken Meal, Chicken Tender
Tarek Abdelhady
The women here took great care of me! Thank you
Atmosphere: 5
Food: 5
Service: 5
Julian Watchman
Food was hot fresh and good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gravy
aaron thomas
I'm telling you, these are the best chicken tenders ever!!! KFC, Chick-fil-A, Canes, Church's and Popeyes just don't make the grade 'anymore.' "Krispy Krunchy Chicken" tenders tops them ALL. KFC is almost like grocery store brands with too much breading and overbearing herbs and spices. Churches, Popeyes, Canes and Chick-fil-A are all hit or miss on quality, quantity, and cost increases. Churches freshness, Popeyes strict side policies (they forced thier biscuits on me!) , KFC freshness and sides policies, Canes count and value, always, almost always, short on pieces and tenders are getting smaller and smaller and smaller (seriously) 😑 And Chick-fil-A is WAY too proud of thier chicken, the worst value of any chicken anywhere. Fresh, Plump, Juicy, Perfectly seasoned and breaded, Tender White meat, DELICIOUS, HUGE Tenders at a great price with a smile ☺ make Krispy Krunchy the ABSOLUTE BEST in the business and the ONY Tenders I'll EVER purchase again ❤️👍😍 Try em, actually try them and prove me wrong 😀 C'mon lets be SERIOUS... NO REALLY 😎
The Relayman
Always a bad (slow) customer service at this location. They have an I don’t care attitude.
I feel like all KFC's have really gone downhill lately. This one looked really nice and had a somewhat recent remodel, so we thought it would be good. But we asked specifically if they put butter in the bag for our biscuits. They lied and said yes. We did an online order and gave about 25-30 minutes before we went to pick-up. We were there 10 minutes after it said it would be ready and we still had to wait another 10 minutes. It was literally 3 sides and some biscuits. That's it. We ordered mashed potatoes and gravy, there was no gravy in the bag.
Walked in to order food around 8pm today and, as I turned to the kiosk, I heard someone hit the ground behind me. Naturally I turned to see if they were okay thinking someone had tripped or something and saw an employee sitting up and throwing himself backwards on the ground while wailing. I thought he was upset over something until I saw his pants almost around his knees, exposing his bare butt to the front door, and cuts and bruises that looked fresh all over his face. The way he was acting looked like either an overdose in process or an episode of psychosis. My fiance and I left immediately because we didn't feel safe and, as we were discussing whether to call for medical, another employee walked out to deliver food carside. We let her know she may want to have medical come by and check him out but she rolled her eyes and walked inside. We made the decision to call 911 just in case and, when the ambulance pulled in, she walked to the door, rolled her eyes again, and walked back behind the counter where, we found out from the police, they were actively trying to hide the employee. Everyone refused to let anyone help and said they would send him home with a ride. Overall, I didn't feel comfortable with the fact that the staff allowed the behavior, especially in the front of the store and refused to do anything, then followed up by hiding him from police and EMTs. The whole situation made me wonder, if they allow this without any action, what are they allowing in the kitchen? I won't be returning, filed a complaint with corporate, and will be figuring out how to contact the franchise owner tomorrow. I understand some people need extra help and compassion, but this behavior from everybody in that store was unacceptable and dangerous. The way that man was acting would have traumatized my children if I had them with me.
I was seriously craving fried chicken and decided to stop at the KFC off Baseline in Mesa, AZ. As soon as I walked in, I was shocked and disturbed to see an employee with what looked like blood on his face and clothes, falling to the ground, moving strangely, crying, then getting up and doing it again. It was clear he was extremely high or having some kind of serious episode.
I was so concerned for his safety—and everyone else's—that I told another employee who had come from the drive-thru window that he needed help. She rolled her eyes at me and went back inside without doing anything. That’s when I decided to call 911.
When the fire department showed up, the staff actually tried to hide the man and then refused to serve me. Even more disturbing, they allowed him to stay there as if nothing had happened.
I don’t know what’s happened to the values or basic human decency at some restaurants, but this was absolutely not okay. I’m just thankful I didn’t have my kids with me. I will never go back to this location again.
Worst KFC ever. Worst employees ever. I mean if you hate your job then quit. I placed an order ahead of time like 30 minutes ahead of time. Because I needed to get to work for my night shift. I arrive to pick up my order and thru tell me they just dropped the wings. Which means they just started cooking them. Then they say sorry we are behind today. I look around and see 3 people inside. No one in the drive thru. OK..... no you guys are just lazy. Not the first time I've had to wait for ah order from this place. Think I'd learn my mistake.
I’m currently standing in this store and no one will help me. I ordered online and it said ready. I went to the drive thru as directed and they didn’t even check my order status before telling me to go around to the front to come inside.
They always claim to be understaffed yet this place is always dead. I thought it was closed for months.
After this I’ll be deleting the app and not coming back or at least not to this location. Chick Fil A does it better. All of it.
Turns out the entire time my order was sitting in the front waiting to be picked up. ZERO communication, zero effort, zero customer care. When I figured out what happened the employees shrugged it off and walked away.
We waited 5:min for the employee to come in from smoking in the drive-thru. Then, when she did, she just sat next to the screen holding her head for a few minutes before she recognized We were sitting here. She told me we had to order from the kiosks . 27 minutes to get our order. Don't know how they can stay open like this.. You
This place has the worst service ever. Employees don’t even acknowledge your existence. They are in the back doing nothing to get orders out yet trying to look busy. If I hadn’t ordered online and already paid I would have left. There was an older lady standing at the register waiting for nearly 30 minutes until she was helped. This location needs a some new employees that are trained in customer service and know how to handle truly being busy.
Careena - Assistant manager is pathetic. She don’t want to give food and she don’t want to give a note that they haven’t given me food.
It’s like she claims on her side that food is delivered and takes the money and asks me to raise to online service as a fraud. She can’t accept or write it that she didnt give me any food.
This is a serious fraud front the franchise.. making customer looks like claiming something that’s their fault.
Picture doesn’t show the manager but that rude manager/assistant manager reluctant to help. She wants me to reach customer service which is closed how convenient !!
Order 12 piece and gave me nothing but chicken breast , They make you pull up to the front ask you what sauces you want for them not to add not one sauce in your bag.
Atmosphere: 1
Food: 1
Service: 1
Literally the absolute worst service you will ever encounter! If I could give zero Stars I would. Weighted over 45 minutes for my order, order was wrong, no apology, and the food that I received was incredibly overcooked and dry. Management just ignores you and treats everyone that walks in the door as a nuisance. Save your money and go to any other chicken place. You can't get worse service than what you get here. I gave management numerous opportunities to contact me and discuss my concerns but instead ignore you. So obviously they don't care how customers are treated, if orders are wrong, and the quality of food is horrible.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Awesome service, professional staff, very clean store . The food was amazing!! Chicken was delicious!!!!! Biscuits , Mac and Chesse was my kids favorite. Good job
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soggy Fried Chicken, Dr Pepper, Chicken Sandwich, Mac & Cheese, 12 PC Chicken Meal, Chicken Tender
The women here took great care of me! Thank you
Atmosphere: 5
Food: 5
Service: 5
Food was hot fresh and good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gravy
I'm telling you, these are the best chicken tenders ever!!! KFC, Chick-fil-A, Canes, Church's and Popeyes just don't make the grade 'anymore.' "Krispy Krunchy Chicken" tenders tops them ALL. KFC is almost like grocery store brands with too much breading and overbearing herbs and spices. Churches, Popeyes, Canes and Chick-fil-A are all hit or miss on quality, quantity, and cost increases. Churches freshness, Popeyes strict side policies (they forced thier biscuits on me!) , KFC freshness and sides policies, Canes count and value, always, almost always, short on pieces and tenders are getting smaller and smaller and smaller (seriously) 😑 And Chick-fil-A is WAY too proud of thier chicken, the worst value of any chicken anywhere. Fresh, Plump, Juicy, Perfectly seasoned and breaded, Tender White meat, DELICIOUS, HUGE Tenders at a great price with a smile ☺ make Krispy Krunchy the ABSOLUTE BEST in the business and the ONY Tenders I'll EVER purchase again ❤️👍😍 Try em, actually try them and prove me wrong 😀 C'mon lets be SERIOUS... NO REALLY 😎
Always a bad (slow) customer service at this location. They have an I don’t care attitude.
Atmosphere: 1
Food: 3
Service: 1
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